Flight Attendant Customer Service
Resume:
ROSS A. KAVANAUGH
Palm Springs, CA 206-***-****
*****************@*******.***
Summary
Customer Service and Hospitality Industry Professional with 20+ years of experience ensuring amazing, customer
Focused care and attention. Always ensure high rates of return business and customer satisfaction. Consistently
Receive incredibly high customer feedback and management rating for professionalism, customer service, compassion
And problem solving. Frequently placed in charge of training new employees.
Core Competencies
Customer Service Well organized and punctual
Customer retention Team-oriented employee
Safety procedures Excellent problem resolution skills
Objective
To secure a position in the hospitality industry, where I am able to fully utilize my background in customer service.
Professional Experience
Server
November 2018- April 2019
The Springs Country Club – Palm Springs, CA
-Service and Set Up. Restaurant/Bar/Banquet worked in all parts club. -Facilities.
Server
June 2006- July 2018
Total Success Event Services – Seattle, WA
-Assisted with events for Corporate, private and Hotel events.
-Helped train and develop new team members .
-Bartender when needed.
Server
March 2016 – June 2017
Ruth Chris Steakhouse – Seattle, WA
-Dependable opening Server.
-Service to guest in restaurant as Server/Host/Server Assistant.
Server
September 2013 – March 2015
The Silver Cloud Hotel on Broadway – Seattle, WA
-Dependable opening Server handled all opening operations of high-profile restaurant (Jimmy’s)
-Developed new ideas to enhance guest relations and quest satisfaction.
Server
July 2007 – March 2014
The University Club – Seattle, WA
-Ensured high levels of customer satisfaction serving guest at a high-profile restaurant private club
-Ensured menus were accurate and staffing levels were managed.
Server
April 2011 – December 2012
Crowne Plaza Hotel – Seattle, WA
-Ensured exceptional guest experiences at one of Settle’s premier downtown hotels.
-Regularly served during the highest traffic shifts throughout the week.
Server/Banquet Operations
May 2008 – September 2010
Doubletree Arctic Club Hotel – Seattle, WA
-Served customers and assisted with high-profile banquet operations at an historic hotel in the Financial District.
-Service to guest in restaurant as Server/Host/Bartender.
Server
October 1999– May 2002
Sorry to Hotel – Seattle, WA
-Developed new ideas to enhance guest relations and guest satisfaction.
-“Employee of the Month” December 1999.
Flight Attendant
June 1988 – March 1999
Delta Airlines – Seattle, WA
-Flight attendant on hundreds of flights throughout career.
-Consistently received very enthusiastic positive reviews from management and guest throughout career.
Education & Certifications
Wenatchee Valley College – Medical Assistant (MA) Credential - (2004)
Washington State Department of Health – Certified Nursing Assistant (CAN) – 1990, 2004
Volunteer Experience
Northwest Harvest – Volunteer for 30 years.
The Shanti Project – Volunteer for 10 years.
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