ROSS A. KAVANAUGH

Palm Springs, CA 206-***-****

adqg9v@r.postjobfree.com

Summary

Customer Service and Hospitality Industry Professional with 20+ years of experience ensuring amazing, customer

Focused care and attention. Always ensure high rates of return business and customer satisfaction. Consistently

Receive incredibly high customer feedback and management rating for professionalism, customer service, compassion

And problem solving. Frequently placed in charge of training new employees.

Core Competencies

Customer Service Well organized and punctual

Customer retention Team-oriented employee

Safety procedures Excellent problem resolution skills

Objective

To secure a position in the hospitality industry, where I am able to fully utilize my background in customer service.

Professional Experience

Server

November 2018- April 2019

The Springs Country Club – Palm Springs, CA

-Service and Set Up. Restaurant/Bar/Banquet worked in all parts club. -Facilities.

Server

June 2006- July 2018

Total Success Event Services – Seattle, WA

-Assisted with events for Corporate, private and Hotel events.

-Helped train and develop new team members .

-Bartender when needed.

Server

March 2016 – June 2017

Ruth Chris Steakhouse – Seattle, WA

-Dependable opening Server.

-Service to guest in restaurant as Server/Host/Server Assistant.

Server

September 2013 – March 2015

The Silver Cloud Hotel on Broadway – Seattle, WA

-Dependable opening Server handled all opening operations of high-profile restaurant (Jimmy’s)

-Developed new ideas to enhance guest relations and quest satisfaction.

Server

July 2007 – March 2014

The University Club – Seattle, WA

-Ensured high levels of customer satisfaction serving guest at a high-profile restaurant private club

-Ensured menus were accurate and staffing levels were managed.

Server

April 2011 – December 2012

Crowne Plaza Hotel – Seattle, WA

-Ensured exceptional guest experiences at one of Settle’s premier downtown hotels.

-Regularly served during the highest traffic shifts throughout the week.

Server/Banquet Operations

May 2008 – September 2010

Doubletree Arctic Club Hotel – Seattle, WA

-Served customers and assisted with high-profile banquet operations at an historic hotel in the Financial District.

-Service to guest in restaurant as Server/Host/Bartender.

Server

October 1999– May 2002

Sorry to Hotel – Seattle, WA

-Developed new ideas to enhance guest relations and guest satisfaction.

-“Employee of the Month” December 1999.

Flight Attendant

June 1988 – March 1999

Delta Airlines – Seattle, WA

-Flight attendant on hundreds of flights throughout career.

-Consistently received very enthusiastic positive reviews from management and guest throughout career.

Education & Certifications

Wenatchee Valley College – Medical Assistant (MA) Credential - (2004)

Washington State Department of Health – Certified Nursing Assistant (CAN) – 1990, 2004

Volunteer Experience

Northwest Harvest – Volunteer for 30 years.

The Shanti Project – Volunteer for 10 years.

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