Customer Service Data Entry

Bill Kilwine

***** ***** ****** **** *******, WA 98321

253-***-**** ***********@*****.***

I am seeking an executive management position where my strengths in sales, customer service, people management, and production will be utilized and challenged.

PROFESSIONAL SKILLS

Successfully hired, trained and managed staff

Maintained accurate and thorough records with proficient data entry and scheduling abilities

Prepared training evaluations and addressed behavioral and performance issues with staff

Maintain the highest degree of confidentiality and professionalism

Proven record of success with prioritizing and processing heavy workflow even in stressful conditions

Dependable and successful problem resolution and time-management solutions

Resourceful and cooperative, works equally well individually or as part of a team

Outstanding record of performance, reliability and ethical business standards

Superior organization, multi-tasking and communication skills

WORK EXPERIENCE

Sales Rep. AR Medical Technologies Inc. 2021-2022

Selling Facial Recognition software to Sleep Labs and or doctors who work with Sleep Apnea.

Eastern WA Regional Manager Performance Home Medical 2018-2020

Managed three Eastern Washington offices. Responsibilities included staffing, sales, inventory and maintaining budgets.

Vice President of Sales Home Sleep Solutions 2013-2018

Responsible for Washington, Idaho and Oregon sales and growth.

Worked with 4 sleep doctors to read the results of at home sleep studies to establish which patients would qualify for sleep apnea machines.

Worked with local DME companies on the distribution of Home Sleep Study devices for their customers.

Vice President of Sales/Operations Sound Oxygen Service 2006-2013

Managed overall company sales and operations including 2 regional managers, 12 territory mangers, and all their direct reports. Implemented CPAP department and grew company profits from $800,000 to $7.4 million. Created profitable relationships with key vendors and negotiated pricing contracts and wrote budgets for individual territories, as well as entire company. Drove new market analysis and directly responsible for opening 7 new storefronts. Streamlined operations and managed rapid company growth by implementing a primary operating system, as well as assisted with taking the company paperless.

Warehouse Operations Manager Wilmar Corporations 2005

Managed 60 people over 2 shifts including 2 supervisors and 4 lead technicians. Organized daily workload for supervisory and lead personnel. Developed policies and procedures relative to warehouse operations. Coached, counseled and disciplined employees. Hired, scheduled and assigned employees, and ensured that employees were cross-trained. Worked with inventory personnel to manager and control inventory levels. Ensured that customer orders were delivered on time and with the correct merchandise.

Customer Services Supervisor Hytek Finishes 2003-2005

Hytek purchased Surtech in 2003, closed down the facility and I moved into the newly created position of Customer Services Supervisor. My responsibilities included; managing the transportation department (truck drivers and routes), shipping, packaging, planning and certification functions for the shop. Communicated and handled customer issues, help establish goals and objectives for the company, ensured that those goals and objectives were communicated and implemented on the shop floor. Supervised 30 people over 2 shifts.

General Manger Surftech Finishes 2001-2003

Responsible for the overall operation of the facility including the P&L for Surtech. Managed 95 people, including 5 managers. Oversaw customer service, on time delivery, process improvement and lean initiatives were among my many areas of responsibilities. The learning curve in metal finishing included learning processes, chemical maintenance and safety, as well as unique characteristics of customers. Oversaw all store operations and staff of 35 people. Specific duties included; management/administration of 7 departments, pharmacy operation, customer service, training and motivating employees, opening and closing of facility, merchandising, purchasing/ordering of basic and seasonal merchandise, and store security.

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