Spa Coordinator Customer Service
Resume:
Shannon
Richardson
Blends academic training in economics and business administration with hands-on
experience in sales and operations support to offer employers a track record of delivering on tasks accurately, ef ciently, and quickly. Known for providing best-in-class customer service and communications in a variety of business settings. 851 SW Pioneer Way
Myrtle Creek, OR 97457
*************@*****.***
Work Experience Seven Feathers Casino Resort — Spa Coordinator Seven Feathers Casino Resort — Spa Receptionist
Seven Feathers Casino Resort — Lead Sales Associate 09/2019 to 09/2020, Canyonville, OR
Develop and execute strategy to enhance and maintain facility productivity and eliminate or improve the unproductive aspects of the current strategy. Plan and execute social, diversity and training activities to maintain a well trained and cohesive team. Mitigate expenses by accurately forecasting and scheduling employees based on hourly and daily projected workload.
Scheduled appointments, oversaw cash transactions and always delivered excellent guest service.
02/2018 to 08/2020, Canyonville, OR
Responsible for daily opening and closing procedures as well as all daily operations.
*multi line telephone
*scheduling of appointments
*cash transactions
*credit card transactions
*delivering excellent customer service
Seven Feathers Casino Resort — Table Games Dealer
Seven Feathers Casino Resort — Poker Room Supervisor Seven Feathers Casino Resort — Table Games Dealer
Education Bend Senior High — High School Diploma
06/2015 to 02/2018, Canyonville, OR
Responsible for all opening and closing procedures as well as daily operations of the Gift Gallery.
*cash transactions
*credit card transactions
*creating displays
*cultivating and continuing good vendor relationships
*ordering retail items
*inventory
*delivering excellent customer service
11/2010 to 06/2015, Canyonville, OR
Responsible for dealing all card games in the pit.
* delivering excellent guest service
*protecting and ensuring the integrity of all games
*converting cash to chips
*following strict policy and procedures
02/2007 to 11/2010, Canyonville, OR
Responsible for all daily operations of the Poker Room.
*delivering excellent guest service
*protecting the integrity of all games
*exchanging cash for chips
*exchanging chips for cash
*balacing a $30,000 bank
* scheduling of 11 team members
*reporting time cards for all team nemers
09/2006 to 02/2006, Canyonville, OR
Delivering excellent guest service
Protecting the integrity of all game’s dealt
Skills
06/1980 to 06/1984
General Studies with emphasis in Clerical Skills and Psychology. clerical experience · data entry · front desk · guest service · retail sales · typing · multi line phone system · Microsoft Outlook · o ce management · Microsoft word · point of sale transactions · accounts receivable · accounts payable · payroll · cash handling
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