Relations Coordinator Office Staff

Mia Latif **** Plumtree. Cir, Houston, TX *****

Cell 703-***-**** • E-mail ***********@*****.***

PROFILE

Proactive, detailed, oriented administrative and manufacturing professional with the ability to prioritize needs while ensuring speedy responses handling unforeseen issues, and servicing as liaison clients, internal staff, external stakeholders.

EXPERIENCE

Lowes Home Improvement - Stafford, VA. 2019- 2021

Customer Service/Supervisor

● Tracking staff orders status, providing exceptional assistance and service to Lowe’s customers.

● Communicating with clients to assist accessing the company’s service and any queries.

● Supervise, coordinate, train and monitors entry level employees.

● Communicate clearly and interface effectively with customers and manufacture main vendors.

● Occasionally open close the store, serve as manager-on-duty.

● Defines the product and identifies gaps and customer needs by creating vision, strategy and requirements documents for a product.

Al-Hani Construction &Engineering & trading - UAE & Kuwait. 2015-2019 Procurement Coordinator

• Support Business Development and Business Affairs in tracking requirements on new strategic initiatives & partner implementation.

• Checking all progress for the company work and typing reporting every day and weekly reports

• Reporting to managing the meetings and follow up

• Coordination of Procurement related queries, documentation, registers and filing system

• Schedule meetings with internal and external customers and publish meeting recaps accordingly.

• Manage all incoming purchase needs and/or needs related to Purchase Order management.

• Follow up and seek updates on engineering requisitions status and changes if any on procurement and delivery activities.

Hanna Shaek Holding Company HSHC - UAE. 2013-2015

Administrative public Relation

● Management of all client communications, conflict resolution, and compliance on client deliverables and revenue

● Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.

● Continuous reporting to Managing Director on ongoing projects.

● Managing contracts for current and prospect clients.

● Continuous projects’ progress and risk assessment monitoring in collaboration with the Project Management team.

● Projects feasibility studies and ongoing project compliances checks.

● Facilitate regular staff-client communication to ensure clarity of procedures and client needs.

● Reports to the Managing Director, providing regular input on all account activity.

● Weekly projects progress status and call reports. Mia Latif 7627 Plumtree. Cir, Houston, TX 77095

Cell 703-***-**** • E-mail ***********@*****.*** Gulftainer Company Limited – UAE. 2009-2013

Administrative marketing, Public Relation

● Manage and assist in managing or maintaining accounts of strategic clients.

● Fostering relationships with clients to ensure service satisfaction and trouble shooting.

● Collaborating with marketing team to enhance provided services.

● Conduct clients’ credibility checks.

● Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account; determine types of services/products and prices/fees responding to clients’ needs and focusing on the company’s strategic plan.

● Prepare and make report on market analysis, competitor analysis and market trends research.

● Develop and maintain a well-coordinated internal relationship with key stakeholders within the organization. Iraq Stability Program (ISP) - UK-London - Baghdad/Iraq. 2005-2007 Associate Manager

● Liaising daily with clients and the media, often via telephone and email.

● Relationship building and networking with colleagues, clients, and the media.

● Working as part of an account team to develop client proposals and implement the PR activity.

● Preparing regular client reports and attending client meetings.

● Researching and communicating press releases to targeted media.

● Collating, analyzing, and evaluating media coverage.

● Event management, including press conferences and promotional events.

● Undertaking research for new business proposals and presenting to potential new clients. American Islamic Congress Organization (AIC) Washington DC.-Baghdad/Iraq. 2004-2005 Public Relations Coordinator

Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff:

● Allocation of resources to enable task performance.

● Coordinate office staff activities to ensure maximum efficiency.

● Design and implement filing systems.

● Ensure filing systems are maintained and updated.

● Establish procedures for record keeping.

● Ensure security and confidentiality of data.

● Design and implement office policies and procedures.

● Implement procedural and policy changes to improve operational efficiency.

● Prepare operational reports and schedules to ensure efficiency. EDUCATION & Language

Baghdad University Management and Political Science 1996-2000 Baghdad University Business Administration 1991-1995 Native Arabic & Fluent in English

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