Stella Calderon

*** **** **** ***. #***, Thornton CO 80229

C-720-***-****

adqg79@r.postjobfree.com

Professional Customer Service Manager with 34 years’ experience. Outstanding customer retention, relationship building, and satisfying customer needs on daily basis, which include account maintenance, updates, analysis and general client service information. High attention to detail, excellent organization, dedicated high achiever. Skills: DocuAnalyzer/Onbase, Excel, Microsoft office, Smart, GHX, Remedy, Meditech, Versatile, Nav 2018., Salsify, Host Business Objects Outlook and Word.

Employment History

11-12-2018- Navajo Incorporated Denver CO

Customer Service Representative

Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.

Provide outstanding customer service to improve customer satisfaction and relationship.

Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.

Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.

Handle incoming phone calls related to; return material requests, product samples, order referrals, sales promotions, etc.

Monitor product order shipment to ensure on-time delivery to customers.

Alert customers on shipping and flow issues in advance.

Provide price and cost proposals in response to customer’s requests.

Contact customers regarding contract cancellations to determine cause and possible corrective measures.

Develop knowledge about each customer’s business model and requirements.

Maintain competent understanding of company’s products, their functions and alternatives.

Coordinate, analyze and improve customer service functions to meet company goals.

Maintain database of customer sales order and invoicing records.

Assist in marketing activities and inventory control maintenance.

08-17-17 – 11-09-2018 HealthTrust, Denver, CO

Record Center Coordinator

Supervises – DSC Staff

Essential Duties & Responsibilities (included but not limited to):

Oversee all storage facility functions.

Assists Director with operating expenses based on an annual operating budget.

Interview and hire all DSC employees.

Information liaison for facilities records coordinators.

Recovery Audit Contractor (RAC) liaison for facility HIM departments related to government audits

Ensure that the staff is following all policies and procedures.

Maintain effective communication with customers, co-workers, and other team members.

Ensure that all material handling and transportation equipment I properly maintained.

Prepares and conducts annual performance reviews for DSC staff.

Performs other duties as assigned.

Receives and checks-in all incoming boxes, or any inactive documents

Adheres to the “Code of Conduct” philosophy and “Mission and Value Statement

Knowledge, Skills & Abilities:

Organization – proactively prioritized needs and effectively manages resources.

Communication – communicates clearly and concisely, both verbally and in writing

Leadership – guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services.

Customer Service – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.

Tactical Execution-oversees the development, deployment and direction of complex programs and processes.

PC skills – demonstrates proficiency in Microsoft Office applications and others as required – Versatile document storage software

Financial management-applies tools and processes successfully assist Director in managing the budget.

Policies & Procedures – articulates knowledge and understanding of organizational policies, procedures, and systems.

12-201*-**-**** KingSoopers,Westminster,CO

Front End Supervisor

Promote trust and respect among associates.

Create environment that enables customers to feel welcome.

Assist with managing cash control sales items and record for the store.

Manage and schedule of the front end to provide adequate dept. coverage.

Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.

Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.

Assist with monitoring and control supply expenses for the department.

Assist with managing cash control, sales and cash items and records for the store.

Manage the scheduling of Front-end associates to provide adequate department coverage.

Assist with creating and execute budgets and scheduling of labor in partnership with store management.

Assist in the development and implementation of department action plans to achieve desired results.

Collaborate with Front-end associates and promote teamwork.

Stay current with present, future, seasonal and special ads.

Adhere to all food safety regulations and guidelines.

Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.

Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

Notify management of customer or employee accidents.

Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.

Adhere to all local, state, and federal laws, and company guidelines.

Must be able to perform the essential functions of this position with or without reasonable accommodation.

11-2012— 12-2015 Parallon Supply Chain, Denver, CO

Purchasing/Customer Service

Establish a call program/schedule to solicit facility account concerns

Identify, trouble-shoot and resolve issues presented to customer service

Establish and maintain rapport through effective communication and timely follow-up with customers, coworkers, management, and outside agencies

Answer and log all incoming customer telephone calls, emails and /or faxes to the customer

Service department pertaining to all aspects of supply chain operations and warehouse

Notify customer service supervisor of any unresolved issue and request assistance as necessary

Maintain the strictest confidentiality regarding patients according to policy and procedures

Perform other duties as assigned

Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” as well as the central Atlantic Supply Chain “Core Values”

2011-2012 Waste Management, Denver, CO

Customer Service Representative

High call volume

Customer compliant and problem resolution

maintaining customer accounts

Billing inquires

Customer retention

Sales calls

Inbound/Outbound calls

Monthly training for residential service calls

2005--2011 glo Professional-Mineral Fusion, Denver, CO

Customer Service Manager

Customer contact and retention with four of the top accounts

Manage 14 customer service agents

Sales Contacts

Processed new hires

Created customer service training handbook

Approved orders

Distributed fax and or called in-orders, received for processing

Web/Wholesaler/Consumer online orders

Review Backorders

Outbound/inbound calls

Payroll processing

Posted mail and distribute incoming mail, for processing Managed return items

2003--2005 Ulta Cosmo, Northglenn, CO

Assistant Store Manager

Managed 30 Employees

Inventory control

Inventory control

stocked all new inventory and promotion items

Payroll processing

Cash balance registers

General office tasks, which include create and manage employee schedules

2001--2003 Geneva Pharmaceutical (Sandoz), Broomfield, CO

Tech I

Detail oriented and strong capabilities for multiple tasks-Good Planning and organizing skills

Inventory Management: -Maintaining and tracking of all incoming, outgoing pharmaceutical products-wholesale, updating, and keeping track of all the products, good versus damaged

Perform quality control on all the products, incoming and outgoing

Preparation of ongoing samples for customer support and sales & marketing teams

Receive, scan/ ship products to various companies for validation of processes and procedures

Track all incoming and outgoing products including retaining a disposing of products

Distribution/Receiving

Inventory cycle counts monthly inventory control

Licensed Operated 5 different forklifts

1998--2003 Buyers Access, Denver, CO

Members Service Representative

Product availability and pricing on standard items, as well as difficult-to-find products, Special Requests, Price Checks and Bulk Purchases contacts to locate thousands of unusual, rare, and hard to find items. Negotiate prices and delivery terms on your behalf, and even facilitate establishing an account where applicable.

Bid Solicitation and Bid Contractor Sourcing of contractors and suppliers.

References

Sarah Wright- 303-+518-1028

Maria Murillo- 303-***-****

Karla Davidson 720-***-****

Sandra Trevino-720-***-****

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