Customer Service Representative
Resume:
Stella Calderon
*** **** **** ***. #***, Thornton CO 80229
***************@*******.***
Professional Customer Service Manager with 34 years’ experience. Outstanding customer retention, relationship building, and satisfying customer needs on daily basis, which include account maintenance, updates, analysis and general client service information. High attention to detail, excellent organization, dedicated high achiever. Skills: DocuAnalyzer/Onbase, Excel, Microsoft office, Smart, GHX, Remedy, Meditech, Versatile, Nav 2018., Salsify, Host Business Objects Outlook and Word.
Employment History
11-12-2018- Navajo Incorporated Denver CO
Customer Service Representative
Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.
Provide outstanding customer service to improve customer satisfaction and relationship.
Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
Handle incoming phone calls related to; return material requests, product samples, order referrals, sales promotions, etc.
Monitor product order shipment to ensure on-time delivery to customers.
Alert customers on shipping and flow issues in advance.
Provide price and cost proposals in response to customer’s requests.
Contact customers regarding contract cancellations to determine cause and possible corrective measures.
Develop knowledge about each customer’s business model and requirements.
Maintain competent understanding of company’s products, their functions and alternatives.
Coordinate, analyze and improve customer service functions to meet company goals.
Maintain database of customer sales order and invoicing records.
Assist in marketing activities and inventory control maintenance.
08-17-17 – 11-09-2018 HealthTrust, Denver, CO
Record Center Coordinator
Supervises – DSC Staff
Essential Duties & Responsibilities (included but not limited to):
Oversee all storage facility functions.
Assists Director with operating expenses based on an annual operating budget.
Interview and hire all DSC employees.
Information liaison for facilities records coordinators.
Recovery Audit Contractor (RAC) liaison for facility HIM departments related to government audits
Ensure that the staff is following all policies and procedures.
Maintain effective communication with customers, co-workers, and other team members.
Ensure that all material handling and transportation equipment I properly maintained.
Prepares and conducts annual performance reviews for DSC staff.
Performs other duties as assigned.
Receives and checks-in all incoming boxes, or any inactive documents
Adheres to the “Code of Conduct” philosophy and “Mission and Value Statement
Knowledge, Skills & Abilities:
Organization – proactively prioritized needs and effectively manages resources.
Communication – communicates clearly and concisely, both verbally and in writing
Leadership – guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services.
Customer Service – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
Tactical Execution-oversees the development, deployment and direction of complex programs and processes.
PC skills – demonstrates proficiency in Microsoft Office applications and others as required – Versatile document storage software
Financial management-applies tools and processes successfully assist Director in managing the budget.
Policies & Procedures – articulates knowledge and understanding of organizational policies, procedures, and systems.
12-201*-**-**** KingSoopers,Westminster,CO
Front End Supervisor
Promote trust and respect among associates.
Create environment that enables customers to feel welcome.
Assist with managing cash control sales items and record for the store.
Manage and schedule of the front end to provide adequate dept. coverage.
Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
Assist with monitoring and control supply expenses for the department.
Assist with managing cash control, sales and cash items and records for the store.
Manage the scheduling of Front-end associates to provide adequate department coverage.
Assist with creating and execute budgets and scheduling of labor in partnership with store management.
Assist in the development and implementation of department action plans to achieve desired results.
Collaborate with Front-end associates and promote teamwork.
Stay current with present, future, seasonal and special ads.
Adhere to all food safety regulations and guidelines.
Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
Notify management of customer or employee accidents.
Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
Adhere to all local, state, and federal laws, and company guidelines.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
11-2012— 12-2015 Parallon Supply Chain, Denver, CO
Purchasing/Customer Service
Establish a call program/schedule to solicit facility account concerns
Identify, trouble-shoot and resolve issues presented to customer service
Establish and maintain rapport through effective communication and timely follow-up with customers, coworkers, management, and outside agencies
Answer and log all incoming customer telephone calls, emails and /or faxes to the customer
Service department pertaining to all aspects of supply chain operations and warehouse
Notify customer service supervisor of any unresolved issue and request assistance as necessary
Maintain the strictest confidentiality regarding patients according to policy and procedures
Perform other duties as assigned
Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” as well as the central Atlantic Supply Chain “Core Values”
2011-2012 Waste Management, Denver, CO
Customer Service Representative
High call volume
Customer compliant and problem resolution
maintaining customer accounts
Billing inquires
Customer retention
Sales calls
Inbound/Outbound calls
Monthly training for residential service calls
2005--2011 glo Professional-Mineral Fusion, Denver, CO
Customer Service Manager
Customer contact and retention with four of the top accounts
Manage 14 customer service agents
Sales Contacts
Processed new hires
Created customer service training handbook
Approved orders
Distributed fax and or called in-orders, received for processing
Web/Wholesaler/Consumer online orders
Review Backorders
Outbound/inbound calls
Payroll processing
Posted mail and distribute incoming mail, for processing Managed return items
2003--2005 Ulta Cosmo, Northglenn, CO
Assistant Store Manager
Managed 30 Employees
Inventory control
Inventory control
stocked all new inventory and promotion items
Payroll processing
Cash balance registers
General office tasks, which include create and manage employee schedules
2001--2003 Geneva Pharmaceutical (Sandoz), Broomfield, CO
Tech I
Detail oriented and strong capabilities for multiple tasks-Good Planning and organizing skills
Inventory Management: -Maintaining and tracking of all incoming, outgoing pharmaceutical products-wholesale, updating, and keeping track of all the products, good versus damaged
Perform quality control on all the products, incoming and outgoing
Preparation of ongoing samples for customer support and sales & marketing teams
Receive, scan/ ship products to various companies for validation of processes and procedures
Track all incoming and outgoing products including retaining a disposing of products
Distribution/Receiving
Inventory cycle counts monthly inventory control
Licensed Operated 5 different forklifts
1998--2003 Buyers Access, Denver, CO
Members Service Representative
Product availability and pricing on standard items, as well as difficult-to-find products, Special Requests, Price Checks and Bulk Purchases contacts to locate thousands of unusual, rare, and hard to find items. Negotiate prices and delivery terms on your behalf, and even facilitate establishing an account where applicable.
Bid Solicitation and Bid Contractor Sourcing of contractors and suppliers.
References
Sarah Wright- 303-+518-1028
Maria Murillo- 303-***-****
Karla Davidson 720-***-****
Sandra Trevino-720-***-****
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