Travel Agent Customer Service

Teresa Martin

Phone: 813-***-****

Email: ********@*****.***

EDUCATION

University of South Florida 05/2008

Bachelors of Science – Varying Exceptionalities

ESOL Endorsement

K-12 Elementary Certification

Hillsborough Community College 05/2004

Associate of Arts Degree – General Education

EXPERIENCE

Polk County Schools 10/2020 - Current

John Snively Elementary

Phone: 863-***-****

848 Snively Avenue

Winter Haven, FL 33880

Devereaux of Tampa

813-***-**** 12/2019 – 08/2020

Social worker for foster children and families

2807 W. Bush Blvd., Tampa, FL 33618

**Leslie Pardo/supervisor

Hillsborough County Schools

Gibsonton Elementary 06/01/2018 – 10/2020

Phone: 813-***-****

7723 Gibsonton Drive

Gibsonton, FL 33534

Turkey Creek Middle School 08/01/16 – 06/01/2018

Phone: 813-***-****

5008 S. Turkey Creek Rd.

Plant City, FL 33567

Kingswood Elementary 10/14/08 – 08/01/16

Phone: 813-***-****

Principal: Lisa Amos

Assistant Principal: Kyle Ritchie

ESE Specialist/Contact

Teacher: General Education – 1st and 5th grades

Teacher: ESE – InD (Intellectually Disabled) self-contained to include but not limited

to children on the autism spectrum, children with down syndrome,

TMH (Trainable, Mentally Handicap), EMH (Educatable Mentally Handicap) students, and

EBD (Emotionally Behavioral Disturbed) students. Gifted students and students with

Specific Learning Disabilities (SLD).

School District of Hillsborough County 08/2004 – 10/2008

Instructional Support Personnel/Substitute Teacher

Sub Central 813-***-****

1202 East Palm Ave.

Valasco Bldg.

Tampa, FL 33605

·Support for Emotionally, Behaviorally Disturbed, Intellectual Disabilities, Trainable Mentally Handicapped, Severe and Profound Mentally Handicapped students.

·Assisted in elementary, middle, and high school environments

Walt Disney World Company 03/1986 – 10/1991

Phone: 407-***-**** 04/1998 – 08/2004

P.O. BOX 10,000

Lake Buena Vista, FL 32830

Lead/Phone Trainer

Monitor call center calls and agents

Promoting positive work environment and

performance outcome.

Trained agents for phone customer service

VIP/SUITES Dept.

Organized visits for celebrities and VIP

clientele including suites, transportation, dining

and extracurricular activities.

Downloading of air flights into the Walt Disney

Travel Agent base for vacation packages.

Customer Service

References

David OKeebola- Williams Middle Magnet 813-***-****

Turkey Creek Middle – Fredda Johnson 813-***-****

Kingswood Elementary – Kyle Ritchie, A/P: 813-***-****

Polk County Schools – Dawn Jefferds, Principal 813-***-****

McKitrick Elem.- Nancy Tokarz – Intern Supervisor: 813-***-****

Heather McNatt 813-***-****

Karen Potts – Peer teacher 813-***-****

Natalie Hutchings – Peer teacher 813-***-****

Scott Coonfare 813-***-****

Daine Rosebrough – Principal at Snively 863-***-****

Tony Johnson – Assistant Principal at Snively 863-***-****

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