SAROJINI PALIUM

I am an experienced Credit Controller, with over 10yrs solid experience in FMCG and Petroleum industry.

I’m an extremely focused, diligent, and proactive individual, who continuously goes the extra mile, has exceptional client services and willing to assist at any given time. I have a ability to implement effective customer service strategies through my outstanding communication and negotiation skills and have successfully dealt with very difficult customers and always achieved my goals. Excellent analytical skills.

PERSONAL DETAILS

SURNAME : Palium

FIRST NAME : Sarojini

ID NUMBER : 760**********

EQUITY : Indian Female

RESIDENTIAL AREA : 29 Zanadu Mews, 29 Paruks Drive

Avoca, Durban

LANGUAGE : English

Cell Number : 079-***-****

AVAILABILITY : 1 month

ACHIEVEMENTS & CERTIFICATIONS

• Think 360

Microsoft Office 2016 Certificate

2019

• Credit Professionals Institute (PTY) Ltd

Credit management 1

Credit management 2

2020

• Mancosa

BCom Accounting1st Year 2021

Second 2nd Year 2022

COMPUTER LITERACY & SKILLS

• MS Office- Word, Excel, PowerPoint, Outlook, SAP, PASTEL, Microsoft Dynamics AX

EDUCATION

INSTITUTION : Earlington Secondary

DATE : 1993

QUALIFICATION : Matric

EMPLOYMENT HISTORY

COMPANY : The Lion Match Company (Pty) Ltd

PERIOD OF EMPLOYMENT : April 2015 - Current

POSITION HELD : Credit Controller

DUTIES :

• Handling Shoprite, Massmart, Dis-Chem, Independent & Cash sale accounts. Pick and Pay, Unitrade, Ok Foods, Spar.

• Action all accounts 60 days and over

• Ensure all unallocated cash is accounted for

• Monitor unallocated credits 30 days and over

• Ensure all queries are resolved timeously

• Ensure all accounts are maintained according to the customers payment terms and credit policies.

• Ensure all payments are allocated accurately on customer accounts.

• Ensure all credit control procedures are followed

• Monthly debtors age analysis reporting Reconciliation of customer accounts and ensuring that all queries and claims are attended timeously.

• Management of debtor’s book (sending interim and monthly customer statements)

• Communication with customers regarding their account status & queries.

• Keeping customer accounts updated with contact details and other relevant information.

• Provide Credit referrals for customers.

• Book value 700 million

REASON FOR LEAVING : Needing a new challenge

COMPANY : LSP Consulting

PERIOD OF EMPLOYMENT : June 2014 - April 2015

POSITION HELD : Reception/Admin

DUTIES :

• Full Reception function

• Welcomes visitors by greeting them, in person or on the telephone, answering or referring inquiries.

• Directs visitors by maintaining employee and department directories, giving instructions.

• Maintains security by following procedures, monitoring logbook.

• Capturing of bank statements daily.

• Balancing the Creditors & Debtors recons for the month

• Controlling the customers budget for the month and allocating all payments on an Excel spreadsheet

REASON FOR LEAVING : Better opportunity

COMPANY : East Rand Bulk

PERIOD OF EMPLOYMENT : February 2012 – May 2014

POSITION HELD : Admin Clerk (Debtors)

DUTIES :

• Full Debtors functions

• Capturing daily log sheets, tracking how far the drivers are - to and from their destinations,

• Filing

• Courier of documents

• Capturing Invoices

• Tracking of orders and processing orders

• Tracking of trucks, relief on switchboard

• Balancing all our Wadeville stocks

REASON FOR LEAVING : Growth opportunity

COMPANY : Tosaco Commercial Services (Total SA)

PERIOD OF EMPLOYMENT : March 2007 – April 2011

POSITION HELD : Credit Controller

DUTIES :

• Invoicing all customers and processing orders on SAP

• Collections of payments

• Receipting of payments

• Forwarding of Statements and Monthly Recons

• Filing

• Handling of all queries timeously

• Knowledge of Microsoft Excel & Microsoft Word

• Updating Schedules

• Arranging meetings

• Submitting Adhoc rates

• Minute taking

• Attending to emails

• Book Value 2 Billion

REASON FOR LEAVING : Retrenched

COMPANY : Nestle

PERIOD OF EMPLOYMENT : Aug 2005 – Feb 2007

POSITION HELD : Credit Controller

DUTIES :

• Invoicing all customers on SAP R/3

• Collections of payments

• Receipting of payments

• Forwarding of Statements and Monthly Recons

• Filing

• Handling of all queries timeously

• Knowledge of Microsoft Excel & Microsoft Word

• Updating Schedules

• Assisting transport manager

• Arranging meetings

• Submitting Adhoc rates

• Minute taking

• Attending to emails

• Book Value 500 Million

• Chain stores Pick n Pay, Shield Metcash

REASON FOR LEAVING : Better opportunity

COMPANY : NMK Schulz Wines & Spirits

PERIOD OF EMPLOYMENT : June 2004 – July 2005

POSITION HELD : Credit & Depot Controller

DUTIES :

• Invoicing all customers on Pastel 6.4

• Collections of payments

• Receipting of payments

• Forwarding of Statements and Monthly Recons

• Filing

• Handling of all queries timeously

• Knowledge of Microsoft Excel & Microsoft Word

• Updating Schedules

• Assisting transport manager

• Submitting Adhoc rates

• Minute taking

• Attending to emails

• Transferring of stock to depots,

• Confirming with transporters as to what loads is being picked up & dropped off and to which destination,

• confirming the weights of the loads,

• handling bond store, administration,

• processing reports,

• updating clients on stock levels

REASON FOR LEAVING : Growth

COMPANY : Iqlaas Foods

PERIOD OF EMPLOYMENT : June 2003 – May 2004

POSITION HELD :

DUTIES :

• Debtors/creditors, bank reconciliation,

• MS Excel Pastel version 5.1 & 6.24, tele sales,

• Ensuring that creditors are paid timorously & accurately,

• Reconciliation of creditors.

• Liaise with Creditors on various queries and payments, data capturing, general office duties, filing,

• Posting of cheque into cashbook,

• Posting of receipts,

• Assisting with month-end reports,

• Invoicing, switchboard (relief),

• Full Debtors function

REASON FOR LEAVING : Relocated to JHB

COMPANY : Edcon

PERIOD OF EMPLOYMENT : 2002 – May 2003

POSITION HELD : Call Centre Agent

DUTIES :

• Liaison with customer,

• Authorising control numbers & auth codes,

• Data capturing,

• Updating of payments & purchases

• Cancellation of club fees

REASON FOR LEAVING :

COMPANY : Retail Apparel Group

PERIOD OF EMPLOYMENT : February 1995 – February 2002

POSITION HELD : New Accounts Clerk

DUTIES :

• Capturing of customer information interpreting information from credit bureau ITC & Experian,

• implement administration policies.

• Following Procedures to achieve and exceed productivity targets

• Provide a high standard of customer service and teamwork

New Accounts Controller:

• Data capturing, spreadsheet,

• casual wages,

• supervision of staff,

• credit bureau checks,

• customer service,

• stores queries,

• filing and training of staff.

• Relieve on switchboard.

REASON FOR LEAVING : Company liquidated

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