SAROJINI PALIUM
I am an experienced Credit Controller, with over 10yrs solid experience in FMCG and Petroleum industry.
I’m an extremely focused, diligent, and proactive individual, who continuously goes the extra mile, has exceptional client services and willing to assist at any given time. I have a ability to implement effective customer service strategies through my outstanding communication and negotiation skills and have successfully dealt with very difficult customers and always achieved my goals. Excellent analytical skills.
PERSONAL DETAILS
SURNAME : Palium
FIRST NAME : Sarojini
ID NUMBER : 760**********
EQUITY : Indian Female
RESIDENTIAL AREA : 29 Zanadu Mews, 29 Paruks Drive
Avoca, Durban
LANGUAGE : English
Cell Number : 079-***-****
AVAILABILITY : 1 month
ACHIEVEMENTS & CERTIFICATIONS
• Think 360
Microsoft Office 2016 Certificate
2019
• Credit Professionals Institute (PTY) Ltd
Credit management 1
Credit management 2
2020
• Mancosa
BCom Accounting1st Year 2021
Second 2nd Year 2022
COMPUTER LITERACY & SKILLS
• MS Office- Word, Excel, PowerPoint, Outlook, SAP, PASTEL, Microsoft Dynamics AX
EDUCATION
INSTITUTION : Earlington Secondary
DATE : 1993
QUALIFICATION : Matric
EMPLOYMENT HISTORY
COMPANY : The Lion Match Company (Pty) Ltd
PERIOD OF EMPLOYMENT : April 2015 - Current
POSITION HELD : Credit Controller
DUTIES :
• Handling Shoprite, Massmart, Dis-Chem, Independent & Cash sale accounts. Pick and Pay, Unitrade, Ok Foods, Spar.
• Action all accounts 60 days and over
• Ensure all unallocated cash is accounted for
• Monitor unallocated credits 30 days and over
• Ensure all queries are resolved timeously
• Ensure all accounts are maintained according to the customers payment terms and credit policies.
• Ensure all payments are allocated accurately on customer accounts.
• Ensure all credit control procedures are followed
• Monthly debtors age analysis reporting Reconciliation of customer accounts and ensuring that all queries and claims are attended timeously.
• Management of debtor’s book (sending interim and monthly customer statements)
• Communication with customers regarding their account status & queries.
• Keeping customer accounts updated with contact details and other relevant information.
• Provide Credit referrals for customers.
• Book value 700 million
REASON FOR LEAVING : Needing a new challenge
COMPANY : LSP Consulting
PERIOD OF EMPLOYMENT : June 2014 - April 2015
POSITION HELD : Reception/Admin
DUTIES :
• Full Reception function
• Welcomes visitors by greeting them, in person or on the telephone, answering or referring inquiries.
• Directs visitors by maintaining employee and department directories, giving instructions.
• Maintains security by following procedures, monitoring logbook.
• Capturing of bank statements daily.
• Balancing the Creditors & Debtors recons for the month
• Controlling the customers budget for the month and allocating all payments on an Excel spreadsheet
REASON FOR LEAVING : Better opportunity
COMPANY : East Rand Bulk
PERIOD OF EMPLOYMENT : February 2012 – May 2014
POSITION HELD : Admin Clerk (Debtors)
DUTIES :
• Full Debtors functions
• Capturing daily log sheets, tracking how far the drivers are - to and from their destinations,
• Filing
• Courier of documents
• Capturing Invoices
• Tracking of orders and processing orders
• Tracking of trucks, relief on switchboard
• Balancing all our Wadeville stocks
REASON FOR LEAVING : Growth opportunity
COMPANY : Tosaco Commercial Services (Total SA)
PERIOD OF EMPLOYMENT : March 2007 – April 2011
POSITION HELD : Credit Controller
DUTIES :
• Invoicing all customers and processing orders on SAP
• Collections of payments
• Receipting of payments
• Forwarding of Statements and Monthly Recons
• Filing
• Handling of all queries timeously
• Knowledge of Microsoft Excel & Microsoft Word
• Updating Schedules
• Arranging meetings
• Submitting Adhoc rates
• Minute taking
• Attending to emails
• Book Value 2 Billion
REASON FOR LEAVING : Retrenched
COMPANY : Nestle
PERIOD OF EMPLOYMENT : Aug 2005 – Feb 2007
POSITION HELD : Credit Controller
DUTIES :
• Invoicing all customers on SAP R/3
• Collections of payments
• Receipting of payments
• Forwarding of Statements and Monthly Recons
• Filing
• Handling of all queries timeously
• Knowledge of Microsoft Excel & Microsoft Word
• Updating Schedules
• Assisting transport manager
• Arranging meetings
• Submitting Adhoc rates
• Minute taking
• Attending to emails
• Book Value 500 Million
• Chain stores Pick n Pay, Shield Metcash
REASON FOR LEAVING : Better opportunity
COMPANY : NMK Schulz Wines & Spirits
PERIOD OF EMPLOYMENT : June 2004 – July 2005
POSITION HELD : Credit & Depot Controller
DUTIES :
• Invoicing all customers on Pastel 6.4
• Collections of payments
• Receipting of payments
• Forwarding of Statements and Monthly Recons
• Filing
• Handling of all queries timeously
• Knowledge of Microsoft Excel & Microsoft Word
• Updating Schedules
• Assisting transport manager
• Submitting Adhoc rates
• Minute taking
• Attending to emails
• Transferring of stock to depots,
• Confirming with transporters as to what loads is being picked up & dropped off and to which destination,
• confirming the weights of the loads,
• handling bond store, administration,
• processing reports,
• updating clients on stock levels
REASON FOR LEAVING : Growth
COMPANY : Iqlaas Foods
PERIOD OF EMPLOYMENT : June 2003 – May 2004
POSITION HELD :
DUTIES :
• Debtors/creditors, bank reconciliation,
• MS Excel Pastel version 5.1 & 6.24, tele sales,
• Ensuring that creditors are paid timorously & accurately,
• Reconciliation of creditors.
• Liaise with Creditors on various queries and payments, data capturing, general office duties, filing,
• Posting of cheque into cashbook,
• Posting of receipts,
• Assisting with month-end reports,
• Invoicing, switchboard (relief),
• Full Debtors function
REASON FOR LEAVING : Relocated to JHB
COMPANY : Edcon
PERIOD OF EMPLOYMENT : 2002 – May 2003
POSITION HELD : Call Centre Agent
DUTIES :
• Liaison with customer,
• Authorising control numbers & auth codes,
• Data capturing,
• Updating of payments & purchases
• Cancellation of club fees
REASON FOR LEAVING :
COMPANY : Retail Apparel Group
PERIOD OF EMPLOYMENT : February 1995 – February 2002
POSITION HELD : New Accounts Clerk
DUTIES :
• Capturing of customer information interpreting information from credit bureau ITC & Experian,
• implement administration policies.
• Following Procedures to achieve and exceed productivity targets
• Provide a high standard of customer service and teamwork
New Accounts Controller:
• Data capturing, spreadsheet,
• casual wages,
• supervision of staff,
• credit bureau checks,
• customer service,
• stores queries,
• filing and training of staff.
• Relieve on switchboard.
REASON FOR LEAVING : Company liquidated