Pharmacy Technician Customer Service
Resume:
JESSICA DACOSTA
*** ********** ***, ********, ** 02920, 401-***-****, *********@*****.***
PROFESSIONAL SUMMARY
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.
Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.
SKILLS
Report preparation
Regulatory compliance
Insurance processing
Order verification
Facility safety
Recordkeeping
Multitasking
Positive Attitude
Customer Service Skills
Federal Regulations
Store Management
Manage Scheduling
Attention To Detail
EXPERIENCE
Shift Lead/ Pharmacy Technician
Walgreens West Warwick, RI
May 2021 - Current
Identified areas in need of improvement with consistent metrics, regular reports, and knowledgeable comparisons with targets.
Maintained standards by orienting, training, and monitoring new pharmacy technicians.
Managed routine maintenance of pharmacy computer systems, personally handling non-technical cleaning and working with vendors on advanced work.
Kept team in compliance with regular licensure monitoring, working with senior management to address issues.
Managed records with high accuracy, including inputting new orders and documenting payments.
Calculated medication dispensing charges and equipment use fees for hospital patients.
Kept over-the-counter medications and other pharmacy-related supplies well-organized and stocked for customers.
Met customer needs with fast and knowledgeable pharmacy support.
Supported pharmacists by measuring, counting and labeling prescriptions.
Obtained timely payments from customers and insurance companies.
Promoted sales of target items through conversations and special displays.
Protected individuals by following aseptic techniques and preparing items under sterile conditions.
Mental Health Technician
Fellowship Health Resources Pawtucket, RI
August 2020 - October 2020
Enhanced medication administration compliance by monitoring behaviors and using customized and caring approaches.
Protected patients by maintaining patient safety during and between scheduled activities.
Followed treatment plan for best results when using verbal and physical behavior management interventions.
Identified goals and implemented strategies to reinforce desired behaviors by working collaboratively with family and treatment team members.
Met administrative and clinical documentation requirements in terms of both content and timeliness.
Assisted with activities of daily living to improve patient quality of life.
Intervened in crisis situations as constant and reliable presence for stability.
Helped medical and mental health team members treat and rehabilitate patients.
Documented temperatures, blood pressure, and symptoms.
Counseled patients on emotional, personal care and behavioral issues.
Cashier
Five Corners Pizza Pawtucket, RI
March 2016 - March 2020
Engaged with customers while completing cash register transactions.
Balanced cash drawer at beginning and end of each shift.
Maintained clean, organized, and well-stocked checkout areas.
Maintained balance sheets with transaction information.
Processed paperwork and updated accounts with new payments.
Trained new retail team members in customer service and company policies.
Pharmacy Technician
CVS Johnston, RI
April 2014 - November 2016
Stocked supplies and set up cash drawers to maintain readiness for day's business.
Called insurance companies to retrieve patient information to determine final cost of prescription.
Avoided product waste with proper stock rotation procedures.
Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels.
Handled prescription orders at counter, in drive-thru line, and via delivery service.
Reconciled account issues and resolved prescription problems via telephone and at counter.
Met customer needs with fast and knowledgeable pharmacy support.
Managed records with high accuracy, including inputting new orders and documenting payments.
Obtained timely payments from customers and insurance companies.
Kept over-the-counter medications and other pharmacy-related supplies well-organized and stocked for customers.
Teller
Bank RI Cranston, RI
March 2006 - November 2008
Researched and resolved customer issues on personal savings, checking, and lines of credit accounts.
Identified suspected fraud based on behavioral and transaction markers.
Maintained strict compliance with banking standards, regulations, and laws.
Prepared official checks, money orders, and certified checks.
Delivered exceptional service with friendly approach to retain and acquire customers.
Met customer needs consistently with knowledgeable and fast service.
Balanced currency, coins, and checks in cash drawers at ends of shifts and calculated daily transactions using computers, calculators, and adding machines.
Counted every piece of currency carefully when accepting or dispensing cash.
Received checks and cash for deposits, verifying amounts and checking accuracy of deposit slips.
Direct Support Professional
Re Focus Providence, RI
April 2003 - November 2005
Helped clients to gain independence and quality of life through company services.
Wrote reports detailing support and service provided throughout each shift.
Offered encouragement, coaching, and emotional support to help clients achieve established goals.
Delivered active treatment services as outlined in personal care plans.
Observed regulations to protect client safety and promote wellness.
Coordinated recreational activities and medical appointments for assigned clients.
Assisted with client transportation, bathing, and meal preparation.
Maintained schedules for medical and social needs and transported clients to appointments.
Assisted with client nutrition by shopping for healthy ingredients and preparing balanced meals.
EDUCATION
GED
Cranston Adult Education, Cranston, RI
May 2002
Dental Assistant Certification
Black stone Dental Assistanting, Cranston, RI
May 2008
Contact this candidate