Zettie Houston
Monroe, LA
Authorized to work in the US for any employer
Work Experience
Tax Preparer
Jackson Hewitt - West Monroe, LA
December 2018 to April 2021
1. This is a seasonal tax position.
2. I meet an greet individuals on a daily basis.
• I input the necessary information needed to prepare a person taxes Medical Office Receptionist, Medical Secretaries
AFFINITY HEALTH - Monroe, LA
August 2013 to October 2014
Register patient for doctor visits. Contact the insurance companies to verify eligibility and benefits. Administrative Assistant
File Clerks - Monroe, LA
October 2011 to January 2013
My duties were registering patients or their outpatient testings, I also verified the insurances and collected the applicable copays and deductibles that were due.I also answere multi line phones for the office.
Kmart
Kmart - West Monroe, LA
November 1993 to May 2009
I was the cash handler in the cash cage, I made all deposits for the store, I was the Customer Service Manager, I handled the end of the day reports for each cashier and made sure that the tills balanced Patient Access Coordinator
Healthcare Support Workers - Monroe, LA
January 2007 to January 2009
My job duties are to input patient information into the computer system. To contact physicians offices for the information needed in the handling of their patients testing. Admissions Clerk
Healthcare Support Workers - Monroe, LA
May 2002 to November 2006
MEDICAL CENTER
My job duties included admitting patients to the hospital for various testing. This job included making sure that the patient info was correct in the system and to collect the monies for the varies tests that were rendered.
Line Supervisors of Retail Sales Workers
CSM, First - Monroe, LA
October 1993 to April 2003
To oversee cashiers as they checked out customers merchandise. To give money back on returned items to the store. To make sure that the front end was run in an adequate manner. Admissions Clerk
CSM, First - Monroe, LA
April 2001 to May 2002
Center
To admit patients to the clinic for various tests, and to keep all medical records in order. Also, duties were to accept payments for insurance deductibles for tests that were to be completed in the office. To answer multi-line phones from patients about tests or other medical information. TELEMARKETER, Customer Service Representatives
CSM, First - Monroe, LA
January 1999 to October 1999
My job consisted of selling the newspaper via the telephone to respectable customers. Education
High school diploma
Monroe, LA
May 2002
Skills
• Billing
• Microsoft Office
• Microsoft Excel
• Receptionist
• Scheduling
• training
• Medical Receptionist
• Multi-line Phone Systems
• Medical Office Experience
• Medical Billing
• Tax Experience
• Insurance Verification
• Medical Records
• Medical Coding
• Telemarketing
• ICD-10
• Hospital Experience
• CPT Coding
• Medical Scheduling
• Transcription
• Clerical Experience
Certifications and Licenses
Driver's License
Assessments
Electronic health records: Best practices — Proficient June 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Front desk agent (hotel) — Highly Proficient
September 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Familiar
August 2020
Identifying and resolving common customer issues
Full results: Familiar
Working with MS Word documents — Completed
March 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.