Customer Service Project Coordinator
Resume:
Katie Wachter
Pardeeville, WI *****
******@*****.***
I am a goal driven professional, skilled in several software programs with strong abilities to multitask
and a niche for customer service. Delivering quality work is my specialty.
Work Experience
Patient Scheduling Specialist
UW Hospital and Clinics – Madison, WI
January 2019 – Present
Currently facilitate the scheduling for several GI Procedures, in a call center environment. I work within our work queues and inbasket, as well as receiving inbound calls, to schedule in a timely manner for all patients. Effectively collaborate with Nurses, and Providers when necessary to gain further information pertinent to scheduling or preparation required for procedure. I am also responsible for reviewing procedure preparation with patients when needed, scheduling COVID testing, and working assigned reschedules when scheduling conflicts arise.
Branch Service Representative
World Finance Corporation - Portage, WI
December 2016 to January 2019
Build relationships and maintain World Class customer service in person and on the phone.
Preparing loan documents and managing the application process via phone, in person and online
applications. Providing quick and friendly assistance in taking and posting loan payments. Working with
Management to maintain branch operating standards. Up-selling other Branch products, and working
diligently on collection accounts via calls to customers, references and employers.
Epic TDR Project Coordinator
Optimum HIT - LTE Project - Oklahoma City, OK
June 2016 to October 2016
Provided administrative assistance for Epic TDR implementation at Integris Baptist Medical Center. I
worked remotely, as well as on site for several weeks scheduling departments for testing, as well as
follow up on hardware readiness. I was responsible for entering massive amounts of data to reflecting
testing results.
Assistant Branch Manager
Security Finance Corporation - Portage, WI
November 2014 to November 2015
Provided excellent customer service to established customers, as well as new applicants. Processed
incoming loan applications via phone and in person. Cash drawer balancing was done daily, as well and
other banking responsibilities. Also marketed our brand to other local companies.
Epic/Maestro Care Training Registration – Remotely
Duke University Health System - Durham, NC
January 2013 to May 2014
Processing requests from multiple venues to register Providers, Nursing, Ancillary Staff, etc. in Epic
training through SABA Learning Management System. Responsible for resolving moderately complex
(non-routine) administrative problems with the processing of these requests. This could mean working
with several hospital or clinic departments at one time and juggling their training needs. Flexibility with
the often changing training needs as they arise. Updated SharePoint Database with courses available,
closing ones that have filled. General maintenance of SharePoint site for training registration.
Dispatcher/Customer Service
IAA - Remedy Staffing - Portage, WI
December 2011 to May 2012
Responsible for setting routes and dispatching drivers to pick up total loss vehicles as determined by
major insurance companies. Contacted shops for charges and owners to verify addresses/locations
of vehicles being towed. In constant contact with repair shops, tow companies, policy holders, and
insurance company representatives to insure an easy transition during a difficult time. Entered
daily expenses for drivers and assisted in providing them with maps etc to ease their role. Provided
customer service to buyers and transporters that came into the auction house to pick up vehicles
purchased at the auto auction. Clerked auction every Wednesday. Additional duties included title work,
mailing personal items, balancing cash drawers, nightly deposits, uploading photos of vehicles to companies'
website, and supply orders.
Staffing Specialist
Manpower Staffing - Monroe, WI
November 2007 to February 2009
Masterful in interviewing, training, and placement of our deployed associates while tracking all hours
worked, any issues that arise either from our associates, or our clients. Managed processing payroll
each week, going on-site to our clients, and potential clients for meetings and workplace assessments.
Customer Support Coordinator
Inacom Information Systems - Madison, WI
June 2005 to May 2007
Performed front desk reception duties in our hardware service department, as well as working with
customers via phone, and e-mail that required immediate response service calls. Coordinated the
appointments between client and technician. Worked within the Ingram Micro Network to place out of
area service calls, logged all incoming and outgoing shipments, and was charged with part ordering
from multiple vendors.
Education
Technical in Cosmetology
Empire Beauty School - Madison, WI
March 2010 to June 2011
Additional Information
Key Skills
Office Skills: Office Management, Event Planning, Calendar Management, Travel Coordination,
Spreadsheet Development and Reporting, Training Registration, Customer Service, Accounts
Receivable/Payable, Call Center Procedures, Previously licensed CNA in the State of WI.
Computer Skills: MS Word, MS Excel, MS Outlook, IE Explorer, Sum Total and SABA Learning
Management Systems, Auction database software
Contact this candidate