Katie Wachter

Pardeeville, WI *****

adqg1k@r.postjobfree.com

608-***-****

I am a goal driven professional, skilled in several software programs with strong abilities to multitask

and a niche for customer service. Delivering quality work is my specialty.

Work Experience

Patient Scheduling Specialist

UW Hospital and Clinics – Madison, WI

January 2019 – Present

Currently facilitate the scheduling for several GI Procedures, in a call center environment. I work within our work queues and inbasket, as well as receiving inbound calls, to schedule in a timely manner for all patients. Effectively collaborate with Nurses, and Providers when necessary to gain further information pertinent to scheduling or preparation required for procedure. I am also responsible for reviewing procedure preparation with patients when needed, scheduling COVID testing, and working assigned reschedules when scheduling conflicts arise.

Branch Service Representative

World Finance Corporation - Portage, WI

December 2016 to January 2019

Build relationships and maintain World Class customer service in person and on the phone.

Preparing loan documents and managing the application process via phone, in person and online

applications. Providing quick and friendly assistance in taking and posting loan payments. Working with

Management to maintain branch operating standards. Up-selling other Branch products, and working

diligently on collection accounts via calls to customers, references and employers.

Epic TDR Project Coordinator

Optimum HIT - LTE Project - Oklahoma City, OK

June 2016 to October 2016

Provided administrative assistance for Epic TDR implementation at Integris Baptist Medical Center. I

worked remotely, as well as on site for several weeks scheduling departments for testing, as well as

follow up on hardware readiness. I was responsible for entering massive amounts of data to reflecting

testing results.

Assistant Branch Manager

Security Finance Corporation - Portage, WI

November 2014 to November 2015

Provided excellent customer service to established customers, as well as new applicants. Processed

incoming loan applications via phone and in person. Cash drawer balancing was done daily, as well and

other banking responsibilities. Also marketed our brand to other local companies.

Epic/Maestro Care Training Registration – Remotely

Duke University Health System - Durham, NC

January 2013 to May 2014

Processing requests from multiple venues to register Providers, Nursing, Ancillary Staff, etc. in Epic

training through SABA Learning Management System. Responsible for resolving moderately complex

(non-routine) administrative problems with the processing of these requests. This could mean working

with several hospital or clinic departments at one time and juggling their training needs. Flexibility with

the often changing training needs as they arise. Updated SharePoint Database with courses available,

closing ones that have filled. General maintenance of SharePoint site for training registration.

Dispatcher/Customer Service

IAA - Remedy Staffing - Portage, WI

December 2011 to May 2012

Responsible for setting routes and dispatching drivers to pick up total loss vehicles as determined by

major insurance companies. Contacted shops for charges and owners to verify addresses/locations

of vehicles being towed. In constant contact with repair shops, tow companies, policy holders, and

insurance company representatives to insure an easy transition during a difficult time. Entered

daily expenses for drivers and assisted in providing them with maps etc to ease their role. Provided

customer service to buyers and transporters that came into the auction house to pick up vehicles

purchased at the auto auction. Clerked auction every Wednesday. Additional duties included title work,

mailing personal items, balancing cash drawers, nightly deposits, uploading photos of vehicles to companies'

website, and supply orders.

Staffing Specialist

Manpower Staffing - Monroe, WI

November 2007 to February 2009

Masterful in interviewing, training, and placement of our deployed associates while tracking all hours

worked, any issues that arise either from our associates, or our clients. Managed processing payroll

each week, going on-site to our clients, and potential clients for meetings and workplace assessments.

Customer Support Coordinator

Inacom Information Systems - Madison, WI

June 2005 to May 2007

Performed front desk reception duties in our hardware service department, as well as working with

customers via phone, and e-mail that required immediate response service calls. Coordinated the

appointments between client and technician. Worked within the Ingram Micro Network to place out of

area service calls, logged all incoming and outgoing shipments, and was charged with part ordering

from multiple vendors.

Education

Technical in Cosmetology

Empire Beauty School - Madison, WI

March 2010 to June 2011

Additional Information

Key Skills

Office Skills: Office Management, Event Planning, Calendar Management, Travel Coordination,

Spreadsheet Development and Reporting, Training Registration, Customer Service, Accounts

Receivable/Payable, Call Center Procedures, Previously licensed CNA in the State of WI.

Computer Skills: MS Word, MS Excel, MS Outlook, IE Explorer, Sum Total and SABA Learning

Management Systems, Auction database software

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