Administrative Assistant Executive Secretary
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Lisa Hennelly
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Pottstown, PA
LH
Work Experience
Lisa Hennelly
Pottstown, PA 19464
*************@*******.***
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To develop and maintain a solid working relationship with my peers and co-workers in the administrative field to enhance the overall quality of performance in the
workplace. To be a team-player while continuously
striving to enhance my computer and people skills in a professional setting
Dispatcher/Customer Service
Maintain It All, LLC - Eagleville, PA
March 2019 to Present
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Provides a wide range of duties such as tracking all incoming services by priority to the available workforce. Keeps in constant contact with the customers, crews and estimators to ensure all crews are filled to the maximum capacity on a daily basis. Routes all daily jobs with making sure the travel time is the shortest distance with minimal time so more time is spent working on more properties with the most productivity. Backs up the Customer Service Representative with booking jobs and keeping the customer informed both during the job and thereafter with following up with any issues and providing touch up services as needed.
Administrative Assistant/Office
Manager
Elite Fire Protection, Inc. - Newtown Square, PA
December 2014 to October 2018
Performs various administrative duties in the fire
suppression business. Responsibilities include making sales, negotiation and independently typing proposals to a large database of customers. Making sales for various equipment for alarm systems and routine inspections to be performed at their properties. Preparation and
maintenance of weekly schedules for several alarm
technicians. All billing and invoicing for the fire alarm division of company. On a daily basis, communicates with customers regarding their fire and/or burglar alarm systems to assure safety. Coordinates with both the customer and the central alarm monitoring company to ensure proper maintenance is scheduled when needed and keeping all customer information up to date in the database. Preparation of various forms for the application of fire suppression permits which includes folding of all architectural drawings and sending all forms to the city and/or township for approval. Answers telephones for several individuals and scanning and filing of all
correspondence
Customer service
Pottstown YMCA - Pottstown, PA
February 2008 to November 2014
duties such as greeting new customers and taking them on tours of the site; providing other various membership services to the current members of the Pottstown YMCA and its' affiliates (4 other locations), which includes taking payments, answering telephones, directing inquiries to appropriate personnel on site
Senior Administrator II
Wyeth Pharmaceuticals - Collegeville, PA
October 1990 to February 2004
Assisted the Asst. Vice President, Senior Director and the Medical Director of the Research Department, including a Sr. Clinical Research Associate, Sr. Clinical Scientist and several Clinical Scientists for the duration of my employment with the company; Trained all newly hired Administrators; Scheduled all travel arrangements for immediate supervisors; Organized and maintained the scheduling of daily meetings for all supervisors; Assisted the Meetings' Group Planner Department staff with any necessary travel arrangements, etc. for Medical
Investigators involved in one or more of the research studies who were visiting us for large meetings; Originated PowerPoint presentations for large meetings; Generated draft and final versions, prior to signature, all
internal/external correspondence, such as letters, memos, faxes and e-mails and distributed to appropriate
personnel; Routinely sent out mass mailing to
Investigators, Study Coordinators and Regional Clinical Associates involved in the study; Handled and forwarded any incoming FDA Drug Safety Reports to appropriate personnel in company in a timely manner; Retrieved and forwarded all study-related correspondence to our
Records Management Department to be scanned, filed
and archived; Originated and maintained all confidential study files for the entire department; Answered telephones Education
study files for the entire department; Answered telephones for several individuals in a timely and courteous manner Secretary to Executive Secretary/Vice
President, Development Office
Paoli Memorial Hospital - Paoli, PA
February 1989 to October 1990
Assisted the Executive Secretary and the Vice President of the Development Office; Helped with organizing various large fundraising activities for the hospital; Typed in all community donor information into large database (D- Base) in an efficient and timely manner; Scheduled
meetings for Executive staff in the hospital; Scheduled meetings and helped maintain Vice President's calendar; Answered telephones; Originated the filing system for the newly developed department
Evening Receptionist
Life Guidance Services, Inc - Broomall, PA
December 1985 to January 1988
Part-time evening receptionist for 20 psychiatrists and psychologists in a Outpatient Drug & Alcohol Clinic; Answered telephones for entire staff and scheduled
patient appointments; Greeted patients with pleasant attitude; Processed and typed patient intake reports for all new patients; Typed all dictated medical reports for the entire staff; Originated and maintained all patient record files; Treated all patient information with high level of respect and confidential manner
Associate in Administrative, Biology
Delaware County Community College - Media,
PA
September 1985 to June 1989
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High school or equivalent
Marple Newtown Senior High School -
Newtown Square, PA
September 1980 to June 1983
Administrative Assistant (10+ years)
Outlook (8 years)
Marketing (10+ years)
Customer Service (10+ years)
CSR (10+ years)
Customer Support (10+ years)
Customer Care (4 years)
Data Entry
Management Experience
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Additional Information
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Construction Experience
Schedule Management
Accounting
Sales Experience
Negotiation
Driver's License
Skills
Knowledge of Microsoft Office (Word, PowerPoint, Excel); WordPerfect; Microsoft Outlook; CCC software program
(YMCA utilizes); GroupWise (company networked e-mail program);
D-Base; Knowledge of searching engines via Internet for informational websites; Proficiently types approx. 60 wpm; Experience in typing medical dictation
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