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Lisa Hennelly

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Pottstown, PA

LH

Work Experience

Lisa Hennelly

Pottstown, PA 19464

adqg1i@r.postjobfree.com

610-***-****

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To develop and maintain a solid working relationship with my peers and co-workers in the administrative field to enhance the overall quality of performance in the

workplace. To be a team-player while continuously

striving to enhance my computer and people skills in a professional setting

Dispatcher/Customer Service

Maintain It All, LLC - Eagleville, PA

March 2019 to Present

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Provides a wide range of duties such as tracking all incoming services by priority to the available workforce. Keeps in constant contact with the customers, crews and estimators to ensure all crews are filled to the maximum capacity on a daily basis. Routes all daily jobs with making sure the travel time is the shortest distance with minimal time so more time is spent working on more properties with the most productivity. Backs up the Customer Service Representative with booking jobs and keeping the customer informed both during the job and thereafter with following up with any issues and providing touch up services as needed.

Administrative Assistant/Office

Manager

Elite Fire Protection, Inc. - Newtown Square, PA

December 2014 to October 2018

Performs various administrative duties in the fire

suppression business. Responsibilities include making sales, negotiation and independently typing proposals to a large database of customers. Making sales for various equipment for alarm systems and routine inspections to be performed at their properties. Preparation and

maintenance of weekly schedules for several alarm

technicians. All billing and invoicing for the fire alarm division of company. On a daily basis, communicates with customers regarding their fire and/or burglar alarm systems to assure safety. Coordinates with both the customer and the central alarm monitoring company to ensure proper maintenance is scheduled when needed and keeping all customer information up to date in the database. Preparation of various forms for the application of fire suppression permits which includes folding of all architectural drawings and sending all forms to the city and/or township for approval. Answers telephones for several individuals and scanning and filing of all

correspondence

Customer service

Pottstown YMCA - Pottstown, PA

February 2008 to November 2014

duties such as greeting new customers and taking them on tours of the site; providing other various membership services to the current members of the Pottstown YMCA and its' affiliates (4 other locations), which includes taking payments, answering telephones, directing inquiries to appropriate personnel on site

Senior Administrator II

Wyeth Pharmaceuticals - Collegeville, PA

October 1990 to February 2004

Assisted the Asst. Vice President, Senior Director and the Medical Director of the Research Department, including a Sr. Clinical Research Associate, Sr. Clinical Scientist and several Clinical Scientists for the duration of my employment with the company; Trained all newly hired Administrators; Scheduled all travel arrangements for immediate supervisors; Organized and maintained the scheduling of daily meetings for all supervisors; Assisted the Meetings' Group Planner Department staff with any necessary travel arrangements, etc. for Medical

Investigators involved in one or more of the research studies who were visiting us for large meetings; Originated PowerPoint presentations for large meetings; Generated draft and final versions, prior to signature, all

internal/external correspondence, such as letters, memos, faxes and e-mails and distributed to appropriate

personnel; Routinely sent out mass mailing to

Investigators, Study Coordinators and Regional Clinical Associates involved in the study; Handled and forwarded any incoming FDA Drug Safety Reports to appropriate personnel in company in a timely manner; Retrieved and forwarded all study-related correspondence to our

Records Management Department to be scanned, filed

and archived; Originated and maintained all confidential study files for the entire department; Answered telephones Education

study files for the entire department; Answered telephones for several individuals in a timely and courteous manner Secretary to Executive Secretary/Vice

President, Development Office

Paoli Memorial Hospital - Paoli, PA

February 1989 to October 1990

Assisted the Executive Secretary and the Vice President of the Development Office; Helped with organizing various large fundraising activities for the hospital; Typed in all community donor information into large database (D- Base) in an efficient and timely manner; Scheduled

meetings for Executive staff in the hospital; Scheduled meetings and helped maintain Vice President's calendar; Answered telephones; Originated the filing system for the newly developed department

Evening Receptionist

Life Guidance Services, Inc - Broomall, PA

December 1985 to January 1988

Part-time evening receptionist for 20 psychiatrists and psychologists in a Outpatient Drug & Alcohol Clinic; Answered telephones for entire staff and scheduled

patient appointments; Greeted patients with pleasant attitude; Processed and typed patient intake reports for all new patients; Typed all dictated medical reports for the entire staff; Originated and maintained all patient record files; Treated all patient information with high level of respect and confidential manner

Associate in Administrative, Biology

Delaware County Community College - Media,

PA

September 1985 to June 1989

Skills

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High school or equivalent

Marple Newtown Senior High School -

Newtown Square, PA

September 1980 to June 1983

Administrative Assistant (10+ years)

Outlook (8 years)

Marketing (10+ years)

Customer Service (10+ years)

CSR (10+ years)

Customer Support (10+ years)

Customer Care (4 years)

Data Entry

Management Experience

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Additional Information

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Construction Experience

Schedule Management

Accounting

Sales Experience

Negotiation

Driver's License

Skills

Knowledge of Microsoft Office (Word, PowerPoint, Excel); WordPerfect; Microsoft Outlook; CCC software program

(YMCA utilizes); GroupWise (company networked e-mail program);

D-Base; Knowledge of searching engines via Internet for informational websites; Proficiently types approx. 60 wpm; Experience in typing medical dictation

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