Customer Service Credit Officer
Resume:
MUTEBI RICHARD
Banking Professional
P.O. Box ***9 Kampala, Uganda
Tel: +256-*********, +256-********* E-mail: *********@*****.***, *******.****@*****.***
*******.******@********.**.**
CAREER PROFILE SUMMARY
Highly skilled Banking Officer with 7 years of cash handling and customer service experience. In-depth understanding general accounting and finance concepts. Excels at processing high volumes of error-free transactions and meeting scorecard goals. Long history of providing customers with a personalized relationship-driven service. I have no problem maintaining a friendly and positive attitude whilst assisting customers with their banking needs. On a personal level I Possess good judgment, and the ability to accept responsibility and handle confidential information safely. Extensive experience of handling loan payments, traveler’s checks, telephone transfers, direct deposits, cash advances and ATM card requests. As an expert on advising customers on how to make the most of their money, I can always be relied upon by my employers to maximize profitable relationships with customers.
EDUCATION AND PROFESSIONAL BACKGROUND
2017-2020: Ndejje University; Bachelor Of Business Administration (Marketing)
2007-2010: Association Of Business Managers And Administrators Uk (Abma); Advanced Diploma In Business Administration And Management Studies.
2000 – 2001 Nakasero Secondary School Uganda; Advanced Certificate Of Education. (UACE).
1996 – 1999 Kitebi Secondary School ; Uganda Certificate Of Education. (UCE).
KEY SKILLS AND COMPETENCIES ACQUIRED
Customer Service: Provided excellent customer service by answering or referring financial questions to correct staff which helped customers succeed financially; Handled various customer inquiries and provided excellent customer service while completing transactions efficiently and in friendly professional manner.
Bank Products : Processed financial transactions, referrals to financial representatives for loans and new bank products; Help customers by identifying and discussing opportunities for additional bank products and/or services.
Communication: Provided good communication and interpersonal skills & Provide assistance to supervisor, Business Manager, and executive officers; Maintained written and oral communication with managers and co-workers regarding client service referrals and new client possibilities.
Cross-Sell : Identified opportunities to cross-sell bank products and services while referring customers to specialized sales personnel; Provide exceptional customer service as Teller, Cross-sell bank products, Account reconciliations* Prepare and release bank statements
Customer Relationships: Focus on customer satisfaction, actively work to understand and anticipate customer needs, sustain and increase customer relationships; Utilized various customer service tag-on promotions to sell and educate customers on promotions and to grow customer relationships.
Customer Transactions: Managed customer transactions; provided outstanding customer service by developing relations with customers and educating them about new and existing products; Greeted customers, obtained proper identification, and performed customer transactions at the teller window while providing excellent customer service.
ATM : Performed all required duties of Bank Teller including great customer service, balancing cash drawer, ATM, and vault; Balanced ATM and Vault monies, daily transactions with customer opening new accounts, problem solving and helped with questions.
Customer Information : Applied and utilized corporate protocol for handling client information in order to protect sensitive/personal customer information; Utilized banking computer programs to look up customer information and ensure all financial transactions were balanced.
Financial Transactions : Performed all teller activities including opening/closing branch, verifying currency, controlling the automated teller machine and performing financial transactions; Handled financial transactions regarding withdrawing money, depositing money, and opening new accounts while promoting excellent customer service
Sales Goals: Utilized outgoing personality in order to interact openly with customers and achieve individual sales goals and metrics; Outlined daily sales goals for customer service representatives and was responsible for overseeing their execution.
Processing Loan Payments: Processed many transactions including deposits, check cashing, issuing of money orders and cashier checks, and processing loan payments; Provided service to bank customers by conducting appropriate transactions such as checking and savings transactions, receiving and processing loan payments.
Account Services : Provided comprehensive account services, daily operations, reporting, transaction documentation, cash services, and end-of-day reconciliations; Greeted and assisted customers with transactions- Introduced customers to bankers for troubleshooting and account services
WORKING EXPERIENCE
JAN 2022 – DATE BUSINESS BANKER POST BANK UGANDA LIMITED
STATION / BRANCH: WILLIAM STREET BRANCH.
Key contributions
Branch Account acquisition
Business Loan disbursements
Deposit mobilization
Portfolio management, monitoring and recovery (PAR @ NPA)
E-platform marketing and management
JULY 2020 - JAN 2022 PERSONAL BANKER POST BANK UGANDA LIMITED
STATION / BRANCH: WILLIAM STREET BRANCH.
Key contributions
Branch Account acquisition
Loan disbursements
Agency banking management
Deposit mobilization
Portfolio management, monitoring and recovery (PAR @ NPA)
E-platform marketing and management
OCT 2019 – JULY 2020 RELATIONSHIP OFFICER POST BANK UGANDA LIMITED
STATION / BRANCH: WILLIAM STREET BRANCH
Key contributions
Acquisition and training of Agents
To drive the deposits mobilization arm of the branch (business growth)
Identification of new markets
Monthly reports
Organizing and managing sales drives
OCT 2013 - OCT 2019; CREDIT OFFICER, POST BANK UGANDA LIMITED
STATION / BRANCH: NAKASONGOLA & WILLIAM STREET BRANCH
Key contributions
Appraise and give financial advise loan clients
Prepare loan files ready to be presented to the credit committee
Present credit files to the committees
Disburse approved files in the system
Monitor all loans disbursed
Recover all running loans ensuring that all recovery efforts are reflected on the respective files.
JUN 2010 – 2013: DRIVER, COURTS OF JUDICATURE
STATION: COURT OF APPEAL (OFFICE OF THE HON. DEPUTY CHIEF JUSTICE) TWED TOWERS KAMPALA
Key contributions
I am multi skilled, highly motivated, well-traveled and creative with tested driving skills and experience in large organizations.
I am involved in driving program vehicles including traveling long distances with practical design experience.
REFEREES
Mr. Lule Simon:
Lecturer
Ndejje University
Ndejje university
P. O. Box 7088
Lady Justice Mpagi Alice Bahigeine:
Retd Deputy Chief Justice
Courts of Judicature
Courts of Judicature P.O.Box 7089 Kampala Uganda
Mr. Mubiru Joseph:
Branch Business Manager
Post Bank UG L.T.D
Post Bank Uganda Limited P.O.Box 7189 Kampala Uganda
Contact this candidate