Customer Service Retail manager
Resume:
Tammy R Tucker
Manchester TN *****
Education:
Sebastopol Attendance Center - graduated 1989
MedDoc Training Courses - Medical Billing & Coding
Retail Work Experience:
Ollie’s Bargain Outlet (11/20 – 7/21 moved to TN 8/15/21):
Assistant Team Leader. Prepared Loss Prevention reports, weekly on-hand reports, pricing error reports. Checked SKUs, returns, markdowns, paid ins and paid outs. Tracked refunds. Executed daily store safety scan. Participated in monthly safety meeting to ensure store was meeting safety guidelines. Oversaw cash office operation. Verified daily payroll for hourly associates. Managed front-end operations. Promoted Ollie’s Army rewards program to customers and strove to meet enrollment goals.
Walmart (4/17 – 11/20):
Department Manager. Managed the three areas of crafts/fabrics, school supplies, and celebration items. Assigned tasks to associates regarding stocking of freight and zoning. Reconciled system counts with on-hand counts. Provided a clean environment and prompt customer service to assure a pleasant shopping experience for our customer. Utilized ‘action alley’ for selling large-inventory or seasonal items. Designed end cap displays for themes or specialty items. Followed Walmart product placement guides. Ensured top stock and binned freight were stocked on the shelves when space was available to reduce lost sales. Processed claims for damaged or returned items. Supported other departments and trained new employees when needed.
Cashier/Stocker/Unloader/Personal Shopper. Served as a customer service representative fielding customer questions in my assigned areas. Worked in various store areas such as grocery, lawn and garden, and clothing. Kept up-to-date on training materials for handling and displaying merchandise, as well as general company policies. Used product placement guides to stock incoming merchandise. Implemented FIFO method for grocery item stocking and dispensed of outdated items. Maintained cleanliness in all assigned areas to provide the best impression to our customers. Worked closely with all areas of the store to ensure the customer needs were being met. Preserved company policies and practices to ensure adequate protection of the company.
Toyota (?/11-?/12): Supplied the line. Inspected parts.
Applied Geo Technology (1/07-8/10): Built, assembled, inspected, and packed wire harnesses for Club car and Ford.
Sprint Mart (8/04-5/05): Cashier/Stocker. Executed the company 'Customer First' approach to all aspects of my position. Promoted store sales through quality customer service and friendliness. Observed repeat customers and established a rapport to encourage loyalty to Sprint Mart. Maintained an environment of cleanliness so customers would trust our products and want to return. Kept displays, machines, and shelves stocked so customer needs could be met.
Dollar General (1/01-12/01): Store Manager. Completed office duties required to meet company deadlines and procedures, including ordering and banking. Worked closely with associates to assist in unloading and stocking. Maintained a sense of 'team' with the associates working with me.
Fred's (5/96-12/97): Sales Associate. Unloaded truck and stocked shelves. Served as a cashier representing the company to the customer . Supported manager by assisting in office work.
References Available Upon Request
Contact this candidate