Customer Service Stock Associate
Resume:
Brianna Duggan
Chef in Training
Bronx, NY *****
***************@*****.***
Flexible team player who thrives in environments where customer satisfaction is a high priority. Goal- driven leader who maintains a positive attitude and is able to meet high performance standards. Proficient in Spanish, American Sign Language, Microsoft Word, PowerPoint, Excel, and Social Media. Authorized to work in the US for any employer
Work Experience
Line Cook
Long Acre Tavern - New York, NY
September 2019 to March 2020
Prepped vegetables and meats to ensure a organized run of service. Fulfilling orders and assisting other stations if need be. Maintained cleanliness and food safety on the line throughout the shift. Cleaned and restocked service line at the end of the night. Rotated stock and inventory.
Shift Supervisor
Rips Malt Shop - Manhattan, NY
June 2019 to October 2019
•Engaging with customers as order is being placed
•Completing In store and online orders
•Rotating and labeling daily food shipment
•Maintaining food quality and stock on service line
•Following all recipes and ingredients for vegan menu
•Cleaning cook and prep area and daily grill washing Shift Supervisor
Liquiteria - Manhattan, NY
January 2019 to June 2019
• Ensuring food safety guidelines are being followed during shift.
• POS operations to ensure flow of customers.
• Assisting with completing smoothie orders
• Cash handling
• Engaging with customers during smoothie preparation. Line Cook/Prep Cook
PORCHLIGHT INC. - Manhattan, NY
July 2017 to February 2019
•Managed and maintained food production on the service line stations; Grill, Cold/Hot and Fry.
•Completed orders promptly, with low production time
•Prepped station and back ups for shift change
•Followed all recipes produced by the in house chef
•Assisted with nightly family dinner
Shift Leader
Jian Bing Company - New York, NY
June 2016 to February 2018
Making and serving food in booth.
Took and fulfilled stock and inventory.
Maintained and enforced food safety guide lines.
Ensured each customer had a great experience.
Shift Supervisor
RAw MKT - Manhattan, NY
October 2017 to December 2017
• Ensure high quality customer service
• Assisting in taking and fulfilling customer orders
• Adhering and enforcing food safety regulations
• Prepping, labeling and rotating all food
• Answering any questions, comments and concerns customer may have
• Fileting, deboning and dicing raw fish for daily service Shift Supervisor
Insomnia Cookies - Manhattan, NY
June 2016 to August 2017
• Maintain and enforced food safety regulations
• Ensure high standards of customer service while maintaining product knowledge
• Responsible for PM closing operations
• Efficiency in POS knowledge and money management
• Adhere to store policies and safety regulations while training staff the same knowledge
• Keeping a clean, professional, fun environment for each and every customer Cashier/Line Cook
Momofuku- Fuku
July 2015 to April 2017
• Assisted customers with placing orders
• Cash handling and register operations
• Answered any questions, comments or concerns with food related allergies
• Prepared and assembled food for customers consumption
• Maintained food assembly line cleanliness, while following all required food safety guide lines
• Assisted in training new employees with knowledge of company regulations Floor Sales Associate
Crate & Barrel
March 2015 to October 2015
• Assist customers with questions about products
• Cashier Assistance
• Retrieved items for customers from respective areas
• Assisted in sales, floor, and visual appearance
Shift Supervisor
Mix it Up Salad Boutique - White Plains, NY
March 2015 to May 2015
• Assist customers with placing orders
• Resolved questions, comments, or customer concerns
• Prepared orders for deliveries
• Maintained register operations
Stock Associate
Victoria Secret
August 2014 to November 2014
• Rotate and replenish saleable merchandise throughout entire store
• Mark down and mark up prices on products
• Assist the sales floor team in ensuring efficient customer service and sales Shift Supervisor
Wendy's
October 2011 to July 2014
• Maintained and enforced food safety regulations
• Ensure high standards of customer service while maintaining product knowledge
• Efficiency in POS knowledge and money management
• Supervise open and close operations during non-service hours
• Responsible for solving customer complaints and increasing customer returns Education
High School Diploma in Business
Harry S. Truman High School
September 2007 to June 2011
Skills
• Customer Service (7 years)
• Food Service (10+ years)
• Cooking (10+ years)
• Line cook (8 years)
• POS (9 years)
• Team Player (10+ years)
• training (9 years)
• Food safety (10+ years)
• Food production (8 years)
• Kitchen management (2 years)
• Knife skills (8 years)
• Kitchen experience (10+ years)
• Retail sales (4 years)
• Food preparation (10+ years)
• Food handling (10+ years)
• Pricing (3 years)
• Stocking
• Restaurant experience
• Culinary experience
• Food management
• Supervising experience
• Guest services
Certifications and Licenses
NYC Food Handlers
September 2013 to Present
food handler certificate
Assessments
Food Safety — Familiar
April 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Familiar
Cooking Skills: Basic Food Preparation — Proficient June 2019
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Proficient
Customer Service Skills — Proficient
June 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Customer Focus & Orientation — Proficient
November 2019
Responding to customer situations with sensitivity. Full results: Proficient
Verbal Communication — Proficient
November 2019
Speaking clearly, correctly, and concisely
Full results: Proficient
Work style: Reliability — Highly Proficient
December 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Supervisory skills: Motivating & assessing employees — Familiar January 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Familiar
Cooking skills: Basic food preparation — Proficient December 2019
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Proficient
Written communication — Familiar
June 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar
Customer focus & orientation — Proficient
January 2020
Responding to customer situations with sensitivity Full results: Proficient
Cooking skills: Basic food preparation — Proficient September 2021
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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