Pamela M. Spivey

*** ****** ******, *********, ********* 230, Washington, DC 20019 202-***-****

Email: adqfz1@r.postjobfree.com

Summary of Qualifications

• Strong verbal and personal communication skills

• Decision making, critical thinking

• Self-motivated, initiative, maintains a high level of energy

• Accuracy and Attention to details

• Tolerant and flexible, adjusts to different situations

• Organization and prioritization skills

• Problem analysis, use of judgment and ability to solve problems efficiently Professional Experience

Hyatt Hotel (The Whaft) Washington, DC April 2018 – March 2020 Hostess

● Greeted incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name

● Used visual cues to seat Guests in either the bar or dining area depending on their preference

● Informed Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff

● Answered incoming calls to the restaurant and provide appropriate service

● Managed the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate

● Tend to special Guest needs and requests

Uber Corporation Washington, DC August 2015 – Present Transportation Specialist

● Demonstrate ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety

● Drive V. I. P. to various destinations upon request, with knowledge of various cities and efficient routes

● Neat and smart appearance, customer friendly and intellectual individual with desire to exceed expectations

Vision One Washington, DC April 2013 – July 2015

Home Health Aid Specialist

● Helped clients with dressing and undressing and maintaining proper clothing

● Provided personal services such as bathing and grooming

● Accompanied patient to doctors’ visits

● Overseen administration of prescribed medications

● Assisted clients who are unable to handle day-to-day homemaking duties in their homes V-Darling Realty Fort Lauderdale, FL November 2006 – March 2013 Realtor Assistant

● Oversee all aspects of the administration of the agent’s business

● Create & manage all systems for sellers, buyers, client database management, lead generation tracking, lead follow-up & all office administration

● Coordinate the purchasing of any office equipment, marketing materials and any other business related supplies and materials

● Create & update a business operations manual and all job descriptions/employment contracts for any future hires

● Manage the recruiting, hiring, training and ongoing leadership of all future administrative hires

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