Harriette Graham
Duluth, Georgia *****
Email address: *******@***.***
Phone Number: 708-***-****
Summary:
A performance orientated individual with over 30 years of experience in the financial services industry. Extensive background in reviewing documents, loan processing, policy & compliance, customer service and quality control. A dependable, motivated, self-starter, with well developed written and communicational skills. I am a team player, and a quick learner, and works independently on my own, dedicated to my job.
Qualifications
Certified Notary
WFH-Contractor with Kforce Agency 06/2020-12/2021
Working For the SBA
Worked with customers to collect documents that are needed to move the file forward for review and approval
Worked with Attorney’s and Title Companies to assist in getting documents
Assist Case Managers with Closings and disbursing approved loans.
Audit the file for quality assurance and policy regulations to stay within SBA
guidelines
Look for quality and accuracy on each file and keep the files with guidelines
Track my pipeline to make sure I am within compliance of follow up
Focus on quality, customer service and company policies
WFH-Change Healthcare/Alpharetta, Ga 12/2019-04/2020
Document Specialist
Responsible for the successful receipt of medical record documentation and correspondence in from providers and facilities nationwide.
Document specialist prepares and sort all incoming electronic files.
Specialist will use pre-defined naming conventions (ChartID) to index individual files and upload into the (iTools) Database.
Document specialist, also performs some data entry of pre-defined data into the ODIS database, as needed.
Document specialist is trained in multiple pieces of interpretation (knowledge) work that directly impacts the thorough completion of our chart acquisition process.
This all covers handling incorrect member data, corrupt data, accessing medical records remotely via Electronic Medical Record (EMR) systems, removing excess documentation, etc.
WFH-PNC Mortgage/Downers Grove, IL 10/2015-03/2019
Loan Officer Assistant/Sr. Analyst:
Work closely with the loan officers for accurate preparation of each file
Talk to customers to collect documents that are needed to move the file forward
Audit the file for quality assurance and policy regulations
Track documents to ensure that the documents are going out within standards
Look for quality and accuracy on each file and keep the files with guidelines
Track my pipeline to make sure I am within compliance of follow up
Focus on quality, customer service and company policies
Collect fees from the customers
PNC Mortgage/Westchester, IL 10/15/2012/09/15/2015+Sr. Mortgage Document Specialist
Prepare disclosures for the loan officers to send to the borrowers
Ensure that all information is correct before sending out
Review all loan products and ensure that file has what each product requires
Follow all guidelines for setting up the files, and make all changes if needed
Work closely with the loan officers for accurate preparation of each file
Ship all packages by FEDEX and track all incoming packages for the loan officers.
Provides marketing tracking and research information by summarizing data
Accomplishes marketing and organization missions by completing related results as needed.
PNC Bank/Temporary Employee 02/28/201*-**-**-****
Downers Grove/Set Up
Receive and review loan documents to submit to Underwriting
Review all data to confirm all information is correct
Complete all Loan origination documents to comply with guidelines
Gather all information needed or contact the Loan officers or Processors
Data Entry
Uploading and imaging documents
Reviewing all loan products, FHA, VA, Conv, Streamlines, Pre-Approval and Harp Loans
Set-up files to be sent to underwriting for approval
TCF Bank, Lombard, IL 04/2010-12/2011
Loan Processor/Underwriter
Sent Respas ensuring all laws have been met
Processed all documents and reviewed title
Reviewed Appraisals
Reviewed HUD loans
Scheduled all closing with title companies and attorneys
Reviewed completed HUD for closings
Worked closely with the loan officers and underwriters
Ensures that all loans have all documents needed to close the loan
Prepared Purchase loans for closing
Wells Fargo, Lombard, IL. 02/2009-02/2010
Document Management Specialist II-Temporary
Review loan documents to complete the process
Handle and deliver all documents in a timely manner
Ensure all documents are in the file to schedule to close
Data Entry, adding all the information to the file
Worked with the loan officers for documents needed for the loans to close