Customer Care Service

Melody Williams

**** *** ***** **. ******, TX ***24

Cell: 254-***-****

Email:*****************@*****.***

Objective

To obtain a position as an EKG Tech. I would like to further my new skills to help patients in a day to day setting.

Education

• Central Texas Allied Health Institute Austin, TX Dec. 2020

• Lyndon Baine Johnson HS Austin, TX May 1997

Professional Skills:

• CPR and first-aid (April 2019)

• Patient and environmental safety

• Proficient in basic skills of patient care

• Vital signs and patient observation

• Knowledgeable in medical terminology

• HIPAA and patient privacy

• Excellent communication skills

• Use of proper documentation standards

Computer Skills:

• Microsoft Word

• Powerpoint

• Excel

Professional Experience:

EKG Tech CTAHI Nov. – Dec. 2020

• Putting lead placement on patients

• Know how to read EKG strips

• Administer certain tests for patients as needed

Certified Nursing Assistant (Gracy Woods) August 2013-June 2020

• Assist patients with daily living activities such as delivering meals to patient, grooming, and incontinence care

• Help patients with personal hygiene

• Assist nurses and other staff with residents as needed

• Check vital signs and record daily information in patient’s chart

• Assist with restorative care

• Transport residents to appointments

• Adhere to professional standards, follow policies and procedures and abide by federal, state, and local standards

NexxLinks (Customer Service) January 2011 — August 2013

• Make and receive inbound calls from Time Warner customers

• Fulfill needs of existing customers that are at risk of cancelling services or orders

• Address complaints with the goal of securing renewals or saves

• Close new revenue with existing customers by introducing new services and products

• Assist customer with technical questions and trouble shooting United Health Care (Customer Care) September 2008 —January 2011

• Answering incoming phone calls

• Identifying the type of assistance customers need

• Assisting customers with eligibility of programs and services

• Authorizing an explanation of benefits

• Assist customers and navigate United Health Care group websites

• Provide education and status on previously submitted pre-authorizations or predeterminations requests

• Giving in-depth support to clients on Medicaid

• Receive and process information of a confidential nature

• Processing open enrollment for accurate benefit coverage/cancellations REFERENCES AVAILABLE UPON REQUEST

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