Medical Billing Customer Service

BEVERLYN L. RHOADES

**** ****** ** * ROCKY MOUNT NC * 252-***-**** home * 252-***-**** cell *

********.*******@*****.***

Summary Statement of Qualifications

I am an exceptional leader with proven skill in management of time, people, customer relations and revenue building. I have demonstrated my ability to grow revenue as an individual and collective performer within the company. I have shown growth and development on a consistent basis in process and procedure, training and presentation abilities. I possess exceptional oral and written communication and I am pursuing ongoing growth within the company brand. I work well under pressure and in fast-paced environment. CURRENT AND PREVIOUS HELD CORE SKILLS

Customer Service Management Strategic Planning Presentation Skills Report Management Employee Acct Management Profit & Loss Oral/Written Skills Training Credentials Forecasting Proficient in Microsoft products PowerPoint Conflict Resolution Project Management Fundamentals

PROFESSIONAL EXPERIENCE

CenturyLink, Wake Forest NC 5/2015 – Present

System Designer Technician III Brian Drew

• Train and Programmed Services for Government Project with Security Clearance. Travelled to Senate sites for training and on-site programming

• Specialize in Programming the Broad Soft platform. Experience with programming and maintaining all phone products, services and features.

• Provide assistance to new and existing HOSTED VOIP, IQ SIP and CCE UCaas Cloud customers.

• Manage Projects and Provide one on one training for all customers as well as assist fellow employees with problems and techniques.

• Lead the MAC Desk initiative which provides front line assistance to customers. The face of customer management and support for incoming customer calls. Making a favorable impression from start to finish for customers, sales and employees who have challenges in Broad Soft.

• Lead the MAC Desk SUPP efforts

• Proficient in Oracle, Broad Soft, Eflow, SDW, Business Communicator and Salesforce, Broad Cloud, Salesforce, Micro Soft products, Expense reports

• Maintain above average Link projections

• Provide foundational support for new clients, act as liaison for the customer, to make sure they have all the pieces for implementation of new products

• Awarded monthly Outstanding Awards for customer service and above average performance

CenturyLink Wake Forest, NC 7/2005 – 5/2015

Dispatch/Repair Representative Granville T. Mccullen

• Provided Support for Field Technicians on day- to- day basis

• Managed a minimum of (10) Field Technicians by Organizing and distributing workload. Managing and closing completed work for each technician and assessments of jobs carried over and implemented into next day workload.

• Managed customer matrix to make sure commitments were met

• Provided Prism reporting which would drive a forecast for needed technicians

• Proficient in NIBS, Ciras, Access Care and Dispatching program

• Consistently scored above average in all measured areas

• Train fellow employees on posting labor, revising due dates and management of technician time

CenturyLink Tarboro, NC 4/2003 – 7/2005

Executive and Regulatory Management Marcus Hill

• Received and Research complaints from escalations that exceeded management level, from outside entities such as the Better Business Bureau, the Consumer Commission, State and Federal level for all states we provide services to and the Attorney General Office

• Completed detail report of the complaint and complied a resolution with the issue.

• Implemented disciplinary actions for any employee that caused complaints and/or did not follow company guidelines and procedures

• Managed Budget guidelines and revenue profit and loss from complaints.

• Completed legal and corporate correspondence to officers, managers, and upper management on the handling of complaints.

• Received numerous employees of the month certificates for above average handling and budget management.

CenturyLink Tarboro, NC 4/1999 - 4/2003

SBHB Sales Rep

• Successfully sold products and services to inbound customers

• Obtain the highest award from Company for sales- Inbound

• Lead and Sales Trainer for new and existing employees who did not meet their sales objective.

• Successfully tracked payments, explained billing, managed payment arrangements, discussed tariff and tax matrix to customers

• Scheduled tech visits and kept calendar for monthly revenue CONTINUTED EDUCATION

Project Management Certification (In Progress)

Continued Education Certificate Wellness Champion Manager Medical Billing and Coding Mentoring Training Class (Ann Welton)

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