Administrative Assistant Medical, management, remote
Resume:
CONTACT
Jacksonville, FL ***18
*************@*****.***
EDUCATION
Regents
Depew High School Depew,
NY
2002
Certified Medical Assistant
Erie 1 Boces Cheektowaga,
NY
2002
Vocational schooling - 2 year
program
Associates Degree in
Psychology, Sociology and
Counseling
Alfred State College
2004
CARRIE KRASINSKI
OBJECTIVE
A passionate Manager/Administrative Professional with many years of proven experience in managing and supervising administrative activities. Seeking a role to exhibit my communication, leadership, and interpersonal skills in the best interest of the organization. WORK EXPERIENCE
Siamac Mashod Family Dentistry Jacksonville, FL
11/2016
Office Manager
● Handle all dental Insurance billing, patient billing, credentialing and appointment setting.
● Assist with patient and employee onboarding.
● Performs the role of all accounting from patient account to office supplies.
● Prepares treatment room for patient by following prescribed procedures and protocols.
● Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient.
● Assist Dentist with in office procedures, as needed.
● Maintains patient confidence and protects operations by keeping information confidential.
Compass Group - Morrison Relocation Position, Tennessee / Florida 06/2014 - 11/2016
Patient Experience Manager
(Baptist Health – Jacksonville, Fl)(Methodist University Hospital – Memphis, TN)
● Greets/meets patients as admitted and during stay – contacts approximately 100 patients daily.
● Serves as department patient advocate. Informs management when conditions or practices are unsatisfactory.
● Follows-up on every concern to ensure that resolution occurs and that patient perceives this resolution.
● Plans and delivers customer service training for hourly and supervisory staff.
● Accesses, analyzes and shares patient satisfaction data with on-site team and client.
● Conducts meetings and represents solutions to improving operations.
● Interview possible candidates for our catering to you services.
● Reports directly to Regional Sector.
● Dispatches concerns regarding other department services to appropriate personnel.
Compass Group - TouchPoint Jacksonville, FL
02/2012 - 06/2014
Operation Manager
(Started as an Administrative Assistant for Enviornmental Services. Within 6 mos was promoted to Operations Manager.)
● Assisted in transportation – dispatching. Maintain proper patient flow.
● Patient Satisfaction – maintain scores in the 90th percentile with daily rounding and service recovery.
● Ensure and train staff to interact and assist patient within the realms of responsibilities.
● Participate and add value to hospital committee (i.e. Infection Control/Safety Committee)
● Payroll, scheduling, followed strict FMLA protocol, onboarding and other aspects necessary to run an efficient operation.
● Evaluate and justify supplies, equipment and purchases as needed
● Coordinate housekeeping activities with other departments
● Keep administration informed of activities, needs or concerns
● Maintain records and statistics for administrative and regulatory purposes
● Plan, organize, direct, coordinate and supervise functions and activities of the department
● Establish and implement policies and procedures for departmental operations
● Interview and hire qualified candidates for open positions within a timely manner
● Ensure compliance with all regulatory agencies
● Maintain an environment that is in sanitary, attractive and in an orderly condition
● Demonstrate quality leadership in meeting performance plans SKILLS
● Leadership
● Public speaking
● FMLA trained
● Team building
● Problem-solving
● Goal-oriented
● Time management
● Conflict-resolution
● Empathy
● CPR certified
● Leave of Absence compliant
● Highly proficient in MS Word, Excel, PowerPoint and Outlook
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