Admitting Clerk Office Assistant
Resume:
Tracy A. Brooks
Aurora, Illinois 60502
*************@*****.***
Medical Office Administrative Clerk
Skilled professional with 10 years experience in medical office administration, patient services, registration/admitting and financial counseling activities SUMMARY OF QUALIFICATIONS
Over 10 years experience in medical office support to numerous hospitals
Independent and self-motivated professional with excellent communication skills
Able to prioritize and complete multiple tasks accurately and effectively
Highly organized and detailed-oriented
Ability to build good rapport with patients and physicians and staff
Effective problem-solving and critical-thinking skills in areas of patients care services
Familiar with medical terminology and health care operating procedures
Knowledge of IDX, Epic, Keane, Meditech and Microsoft Office products PROFESSIONAL EXPERIENCE
Edward Hospital, Naperville, IL
Patient Service Representative 2006-2010
Registration of outpatient, inpatient, emergency room, immediate care, same day surgery and psych patients in a timely and accurate manner
Preregistration for ecu planned admissions and obstetrics patients
Verification of insurance through eCare, Cigna, BCBS and Medicare
Order management for lab and radiology departments
Collected and applied necessary payments to patient’s accounts as well as explaining the revenue cycle to patients and their families and informing them of the various payment options
Scanned and indexed patient medical records into the EMR system
Worked closely with doctors and nurses to place patients in bed assignments, service and time placement in the bed board function and monitoring the hospital census reports Dupage Medical Group, Naperville, Illinois 2005-2006 Registrar
Reception and registration for the medical groups established patients as well as new patients in need of account creation
Generated third party liability and workers compensation accounts
Verified online insurance and decoding of insurance products to help secure proper claim submission
Monitoring and maintenance of guarantor reports for potential billing errors
Ordering of office supplies
La Rabida Children’s Hospital, Chicago, Illinois 2000-2005 Admitting Clerk
Registration for emergency room, outpatient, inpatient and day therapy patients
Online verification of patient insurance through eCare system
Precertification and verification of benefits for day therapy, inpatient and observation patients
Discharging and charge entry for emergency, inpatient and day therapy patients
Collection and posting of patient copayments
EDUCATION
Wilbur Wright College, Chicago, IL
Emergency Medical Technician, 1994
The Career Academy, Chicago, IL
Medical Office Assistant, 1997
Urban Youth High School, Chicago, IL
Diploma in General Studies, 1991
REFERENCES
Available upon request
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