Tracy A. Brooks

**** ******** **. *** **

Aurora, Illinois 60502

815-***-****

adqfrq@r.postjobfree.com

Medical Office Administrative Clerk

Skilled professional with 10 years experience in medical office administration, patient services, registration/admitting and financial counseling activities SUMMARY OF QUALIFICATIONS

Over 10 years experience in medical office support to numerous hospitals

Independent and self-motivated professional with excellent communication skills

Able to prioritize and complete multiple tasks accurately and effectively

Highly organized and detailed-oriented

Ability to build good rapport with patients and physicians and staff

Effective problem-solving and critical-thinking skills in areas of patients care services

Familiar with medical terminology and health care operating procedures

Knowledge of IDX, Epic, Keane, Meditech and Microsoft Office products PROFESSIONAL EXPERIENCE

Edward Hospital, Naperville, IL

Patient Service Representative 2006-2010

Registration of outpatient, inpatient, emergency room, immediate care, same day surgery and psych patients in a timely and accurate manner

Preregistration for ecu planned admissions and obstetrics patients

Verification of insurance through eCare, Cigna, BCBS and Medicare

Order management for lab and radiology departments

Collected and applied necessary payments to patient’s accounts as well as explaining the revenue cycle to patients and their families and informing them of the various payment options

Scanned and indexed patient medical records into the EMR system

Worked closely with doctors and nurses to place patients in bed assignments, service and time placement in the bed board function and monitoring the hospital census reports Dupage Medical Group, Naperville, Illinois 2005-2006 Registrar

Reception and registration for the medical groups established patients as well as new patients in need of account creation

Generated third party liability and workers compensation accounts

Verified online insurance and decoding of insurance products to help secure proper claim submission

Monitoring and maintenance of guarantor reports for potential billing errors

Ordering of office supplies

La Rabida Children’s Hospital, Chicago, Illinois 2000-2005 Admitting Clerk

Registration for emergency room, outpatient, inpatient and day therapy patients

Online verification of patient insurance through eCare system

Precertification and verification of benefits for day therapy, inpatient and observation patients

Discharging and charge entry for emergency, inpatient and day therapy patients

Collection and posting of patient copayments

EDUCATION

Wilbur Wright College, Chicago, IL

Emergency Medical Technician, 1994

The Career Academy, Chicago, IL

Medical Office Assistant, 1997

Urban Youth High School, Chicago, IL

Diploma in General Studies, 1991

REFERENCES

Available upon request

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