Director Human Resources / Employee Relations

TERESA D. SYKES

**** ********* ***** 423-***-****

Melbourne, Florida 32940 ************@*****.***

RECRUITMENT / RETENTION ORGANIZATIONAL DEVELOPMENT CHANGE AGENT

A Human Resource professional with 25 years of progressive experience supplemented with a Masters in Business Administration. Experienced / skilled in Recruitment/Selection, Payroll Administration, Benefits/Compensation Administration, Talent/Performance Management, Training/Development, HR Policy and Organizational Design, Work Role Management, Project Management, Contract Negotiation, Job Costing Analysis, People Management, Process Improvement, and Strategic Planning. Sound knowledge of State and Federal law, Labor Relations, Occupational Health and Safety, Pay Equity and other related labor laws. Proven ability to function as a Strategic Human Resource Business Partner and Employee Relations Consultant toward developing and implementing successful human resources management strategies that supports company objectives.

Strong leadership abilities, analysis skills, budgeting, forecasting, change agent, team player, detail oriented with exceptional organizational, project and time management skills. Self directed and self motivated with record of quickly learning complex assignments. Excellent communicator, effective listener, critical thinker, and problem solver, committed to achievement of business goals and vision. Highly skilled in establishing / maintaining cooperative respectful relationships with all levels within the organization

PROFESSIONAL EXPERIENCE

AGING MATTERS IN BREVARD, Melbourne, FL April 2017 – current

Director of Human Resources

Manage and oversee all aspects of Human Resources. Develops and implements HR policies and programs and manages all aspects of employee relations and staff development. Manages staffing and recruiting, organizational development, performance management, training, compensation and benefits administration. Serves as member of Leadership Team consisting of CEO, CFO, Director of Operations and Director of Development; Reports directly to the CEO.

Maintains knowledge of and ensures compliance with State and Federal employment-related laws and regulations. Creates, updates and maintains Employee Handbook. Manages actions and proceedings brought against Aging Matters arising in connection with employment, benefits, and workers compensation.

Works with Board of Directors as member of the Leadership Team in the design, development and execution of the long and short term goals of the Strategic Plan.

Conducts high level investigations on ethics and policy violations including sexual harassment and discrimination providing appropriate recommendation based on findings

Supports Directors, Managers, Supervisors in processing bi-weekly payroll using Paycor / ADP and acts as an approver in the bi-weekly payroll processing

Insures timely completion, accuracy and maintenance of employee personnel files, I-9 records, drug and alcohol screenings, background investigation results, and other personnel records.

Serves as coach and resource for Administration, staff Program Directors Program Managers and Supervisors in handling employee issues and assist them in counseling employees, conducting evaluations and staff training.

Creates, updates and maintains job descriptions. Performs recruiting functions, including posting jobs internally and externally as well as screening job applicants.

Extends job offers, sends potential new hires for background screenings and drug testing while monitoring responses. Insures all required new hire paperwork is completed, E-Verify, license checks, contacts references and orients new employees to the Aging Matters Employee Handbook / policies and employee benefits.

Insures HRIS database records are accurate, up to date and audit ready. Answers routine questions from employees and applicants regarding employment procedures, policies, benefits and other HR related topics.

Oversees employee 90 days and annual evaluation process, to insure timely completion, fairness and accuracy. Provides evaluation coaching and training to new and current managers/supervisors.

Reviews and approves the payments of benefits invoices, works with accounting department to process Benefits enrollments and changes adhering to timing and eligibility guidelines.

Distributes family medical leave, ADA leave, and other qualified leave paperwork to employees that qualify. Monitors the leave time and medical reports from the attending physician(s).

Secures the paperwork and investigated the details surrounding an on-the-job accidents and contacts Aging Matters in Brevard’s Workers’ Compensation carrier regarding accidents.

Inform and advise CEO regarding employee relations issues and the urgency of the issues.

Oversees the administration of employee terminations, grievance and other difficult situations in a sensitive, fair and respectful manner, working closely with legal counsel, supervisors and directors

Conducts Stay and Exit Interviews, analyzing responses and advising CEO of patterns and trends. Assist employees leaving Aging Matters in Brevard with questions regarding benefits and accrued time off payout; update all databases and processes all paperwork necessary to end employment including COBRA enrollment for continued health insurance

Accomplishments

Established and maintained proper structures and processes to track time and attendance regarding agency provided personal leave resulting in efficiency gains

Reviewed, updated, wrote policy and rolled out agency employee handbook

Streamlined forms, processes and created electronic onboarding of new employees resulting in great employee experience

Created and deployed robust training platform meeting agency contract and certification requirements

Conducted compensation studies and created compensation ranges for each job

Updated job descriptions for all jobs

Developed and lead monthly employee recognition program resulting in improved employee satisfaction

Created and deployed exit and stay interview surveys, sharing results resulting in early identification of improvement opportunities

SITEL (BPO), Miami, FL June 2012 – January 2017

Human Resources Business Partner / Employee Relations Specialist

Function as HR Generalist supporting multiple Brick and Mortar sites and Work @ Home divisions in the US and Canada. Work closely with Field Directors and HRBPs to drive key business initiatives while ensuring federal and state regulation compliance in (2) countries, (13) states, and multiple site locations for 3,000+ employees. Conduct high-level investigations and resolve employee complaints reported through Ethics Hotline. Identify trends/root causes and develop initiatives to address key opportunities with leadership team. Coach site leadership teams for best HR practice, regulatory compliance, performance issues, and low tier employee relations. Responsible for Recruitment/Selection, Employee Relations, Training and Development, Payroll Administration, Benefits/Compensation, reporting to Site Director and Regional Human Resource Director.

Supported supervisors in processing bi-weekly payroll using Kronos

Coached managers in the process of evaluating employees, setting goals, conducting objective performance reviews, and recognizing and awarding performance to improve productivity

Handled employee terminations, grievance and other difficult situations in a sensitive, fair and respectful manner, working closely with legal counsel, supervisors and management

Identified talent and aspirations of individual employees and provide coaching aimed at motivating them to undertake the necessary training required to advance their careers within the company

Developed job profiles and source candidates from major job boards; select, interview and hire large numbers of employees for monthly class fills in collaboration with department managers

Planned and develop on-the-job training programs for line employees and career development programs for managers with a focus on retaining talent and reducing employee turnover

Provided advice and guidance to management regarding employee relations issues

Conducted high level investigations on ethics and policy violations including sexual harassment and discrimination and provide appropriate recommendation

Suggested ways in which to improve employee satisfaction and assist management with constructive criticism feedback

Researched issues and claims of conduct requiring investigation

Produced and analyze employment trend reports making recommendations to minimize reoccurrence of issues impeding company effectiveness

Accomplishments

Established and maintained proper structures and processes to track time and attendance, PTO, Company provided Personal Leave, Short Term Disability/Long Term Disability and other activities resulting in efficiency gains

Improved individual site Unemployment claim wins resulting in gains in excess of 20% ($300,000 average per site)

Served as direct dial consultant for employee relations for 6 brick and mortar and work at home solutions resulting in reduction of employee complaints and turnover by 80% year over year

Assisted in development of hiring profiles specific to client increasing targeted hiring goals

Reviewed and assisted in rewriting of company employee handbook

Improved “employer branding” by creating a personalized radio ad for recruitment – shared with other sites that was used throughout the company across North America.

SYKES ENTERPRISES (BPO), TAMPA, FLORIDA 2009 - 2012

Human Resource Business Partner

Planned and carried out policies relating to all phases of Human Resources activity by performing duties personally or through supervisors and account managers to insure compliance in all areas of the business and employment law.

Provided advice, interpretation, and guidance in all phases of labor relations and Human Resources policies and procedures.

Implemented and administered company Human Resources policies, plans and procedures.

Developed New Employee Orientation to foster positive attitude toward the company.

Reviewed and appraised the effectiveness of overall employee relations activities.

Monitored and pre-approved leave of absence requests – monitored and approved personnel transactions such as hires, promotion, transfers, performance reviews, and terminations.

Overview and recommended changes to the company safety program to minimize work related accidents

Managed workers comp claims as directed at the site level and recommended process changes to avoid accidents

Investigated and resolved all employee relations issues timely and efficiently for the betterment of the company and the employee.

Accomplishments

Coached new operations managers in the areas of people development, performance management and corrective counseling toward meeting business objectives.

Conducted regular agent focus group meetings using the feedback to implement new processes and change to culture leading to improved performance and overall improved employee morale

Provided training to team leaders and trainers improving their relationship skills toward teaching, leading and manage people improving class completion and retention rates.

EXIDE TECHNOLOGIES, Bristol, TN

Human Resource Generalist

THE ROBINETTE COMPANY, Bristol, TN

Human Resource Generalist

KING PHARMACEUTICALS, Bristol, TN

Human Resource Specialist

OFFICE DEPOT (FORMERLY BOISE OFFICE SOLUTIONS), Bristol, VA

Human Resource Administrator

Human Resource Senior Specialist

Human Resource Specialist

EDUCATION

Masters Business Administration - KING UNIVERSITY, Bristol, TN

Bachelors of Science/Organizational Management, Cum Laude - TUSCULUM COLLEGE, Knoxville, TN

TRAINING / CERTIFICATIONS

Working toward PHR/SPHR Certification (SHRM local / national chapter member)

Human Resource Management Certification

Human Resource Generalist Certification

Dynamic Dimension Institution (DDI) Targeted Selection Interviewing Certification

Talent Sphere Talent Steward Subject Matter Expert Certification

Level II Background Clearance Certification

HRIS Training - Talent Link / ICims / Global View / Lawson / People Net / People Soft / SAGE / Paycor / ADP

Employment Law

Total Quality Facilitation

Time Management

COMPUTER SKILLS

Microsoft Office Suite – Word, Excel, PowerPoint, Access, One Drive / Sharepoint, Teams

Zoom / SKYPE for Business

Internet Savvy

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