Customer Service Team Supervisor
Resume:
Daysha Hanks
supervisor
Heyburn, ID *****
************@*****.***
Work Experience
Licensed Sales Agent
SelectQuote - Remote
July 2021 to Present
I talk with customers each day, re-evaluate their plans, and sell them on a policy. If I do, I get compensated for each sale, bonuses each month, and then hourly rate of $18 an hour. The money is super great by tech work and team management is my passion and what I enjoy more. Supervisor
Consumer Cellular - Portland, OR
November 2017 to February 2020
i was a supervisor in the customer service department. we dealt with billing, tech support, and sales
• Managed 2-14 employees
• Managed day to day operations
• walked customers of 65+ in age through tech issues on their phone to find a resolution
• created spreadsheets for the team to keep track of their stats
• reported any issues i couldn't fix to my manager
• created games to encourage the team to do their best in sales and helping the customer
• took escalated tech issues and resolved them
• called back customers who were having major issues
• logged into tower and fixed connection problems from cellphones
• Opened and closed the office
• Handled billing and resolved discrepancies
• Demonstrated superior conflict resolution skills
• took escalation calls from employees
• attend and ran meetings to ensure the best possible results from the team supervisor
Safelink internet - Rupert, ID
November 2015 to February 2017
Basic networking skills
November 2015-February 2017
Phone educate
Last pay rate: 10.50 an hour
Management skills
This was very fast paced and required a lot of multitasking. Installation skills
I was required to manage a team every day to ensure we got the best Fast learner
customer service possible.
Computer literate
I was required to log into routers, switches, and radios. I was required to take supervisor calls with customers that were having issues and level Years of customer service couldn't handle it.
Problem solving
I was also required to make spreadsheets to keep track of all calls going Experience in flow chart through and which customers needed to be called back by priority. Experience in google Docs
I created graphs and diagrams of how the companies wireless internet was set up. Experience in google sheets
I created step by step training programs to help my team better Experience in google forms understand how the internet works and how our VOIP service works. Experience in google slides I also worked as an installer for a couple months while living in a different state. I was required to climb on customers houses and install radios, shoot for signals, run cables, and ensure customers was getting LANGUAGES best experience possible.
English
My reason for leaving was because they overworked and underpaid their American sign language employees, but they have agreed to give me a good reference for my hard work.
assistant
Love's Travel Stops & Country Stores - Heyburn, ID August 2013 to October 2015
Last pay rate: 23000 annual
I was the assistant manager on the restaurant side My job duties were to manage a team on their daily tasks. And to ensure our customers the best experience possible
I was required to make schedules for the team, do daily cleaning task to ensure our store was up to standards every quarter.
I attended quarterly meetings with directors to go over any new plans for the store and fix any issue that occurred in the previous quarter.
My reason for leaving was because when i got promoted to the assistant manager from a team lead they paid me less then what i was making in my previous position KFC, burley Idaho - team member
MONTH 20XX - MONTH 20XX
This was my first job so there wasn't a lot to it
I handed out orders and did a brief training on cooking the chicken and and did my best to ensure the best customer service possible.
Education
GED
Skills
• Computer Literacy
• Computer Networking
• Restaurant Management
• Google Docs
• American Sign Language
• VoIP
• WAN
• LAN
• Network Firewalls
• VPN
• Operating Systems
• Microsoft Windows
• Network Support
• Leadership
• Management
• Sales
• Customer support
• 5G
• 4G/LTE
• 3G
• Medicare
• Inside sales
• Digital marketing
• Facebook Advertising
• Software troubleshooting
• IT support
• CSS
Certifications and Licenses
Licensed sales agent
June 2021 to June 2023
I’m licensed as a sales agent for health and accident insurance Insurance Producer License
Life Insurance License
Assessments
Management & leadership skills: Planning & execution — Completed October 2021
Planning and managing resources to accomplish organizational goals Full results: Completed
Customer focus & orientation — Highly Proficient
December 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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