Customer Service Dte Energy
Resume:
Account management
customer
communications
customer relations
Leadership
data management
complaint resolution
administration
MY SKILLS
EDUCATION
Slippery Rock University
Ambridge Area High School
2012
2007
Bachelor of Science in Education
GPA: 3.76
Honors Cumme Ladde
High School Graduate Diploma,
2007
EXPERIENCE
CUSTOMER SERVICE
ADT SECURITY May 2019 -
present
Promptly handled an average of 120+
daily calls using root cause analysis or
needs assessment to determine where
to start to reach customer satisfaction
Used CRM to record data and schedule
customers to update systems, install
new, or fix their current, confidential
first 3 months, I received 100% on every
single customer satisfaction survey.
made my teams over all score jump by
50%.
Reached out to Field operations vis MS
teams or by phone to maintain accurate
data on customer, and for superb
customer service which increased the
number of customers getting service
visits by 4%
EDUCATED, EXPERIENCED,
CUSTOMER SERVICE
PROFESSIONAL OFFERING:
4 plus years of experience in call
centers, taking 150+ calls a day
Extreme attention to detail while
managing information in customer
relationship management software
Proven ability to adapt, deploy
significant amounts of empathy, and
actively listen
ability to consistently obtain a
resolution on every call, improving
customer loyalty.
Autumn Dobrin
C U S T O M E R E X P E R I E N C E S P E C I A L I S T data entry
customer satisfaction
order processing
MS OFFICE 365
customer needs assessment
problem solving
Outlook
blazedesk
zendesk
talkdesk
CUSTOMER SERVICE
REPRESENTATIVE ( B I LLING
DEPARTMENT)
DTE Energy Feb 2021 - May 2021
(temp position)
Maintained a high level of customer
service to customers and educated
customers on cost control programs they
could qualify for.
Networked with my team through MS
teams for complaint resolution support
Handled policies and procedures when
taking payments over the phone for order
processing, making a payment, or turning
power back on for the customer
Handled over 130 calls per shift, Escalated
calls when needed, and filled out proper
documentation
CUSTOMER SERVICE
REPRESENTATIVE- REMOTE
The City of New York November
2000-Feb 2021
Attended a 12 hour training session,
hosted by some of the best minds in
customer service
Used extreme patience and empathy
while answering 150 calls per day with
customers age 60 and older.
Scheduled eligible callers for the first
doses of the covid vaccination through
the health and hospitals, and the
Department of Health software and
locations.
DATA/ADMIN AND
CUSTOMER SUPPORT
Camerlin Rentals April 2019-Nov
2020
Answered customer inquires daily by
phone, chat and email with empathy and
determination. Increased Customer
retention by 5%.
improved the CRM database keeping
accurate data entry on each rental
******.*****@*******.***
111 Fulton Drive, Valencia, PA 16059
CONTACT
empathy
teamwork
MIcrosoft Access
interpersonal
time management
Customer Retention
Customer Loyalty
Active Listening
Attention to detail
Avaya
CUSTOMER SERVICE
YOGA ONE Feburary 2014- August
2018
Answered aproximatly 60-70 calls, emails
and chats a day regarding class info,
scheduling, and payments
suggested a contest which resulted in a
10% decrease of students cancelling
politely persuaded customer to buys
more products and upsell
BUSINESS OWNER/ YOGA
INSTRUCTOR
PRE-K TEACHER/ LEAD
TEACHER
AUTUMNZEN 2018-2020
KIDDIE ADADEMY 2012-2018
Worked as an independent contractor 3
night a weel during 16-17 to teach group
lessons
worked mostly with private classes, where
the customer pays
advertised, created promotions,
incentives, and loyalty programs
Managed children and assistant teachers
implemented behavior plans for students
and staff
screened, interviewed, trained new
teachers
collaborated with other staff members
Maintained accurate and complete data
entry on students' portfolios in
compliance with law
Contact this candidate