Customer Service Support

Tracy LaFleur

**** ****** **** **** ******, Texas 77632

{409} 812-6495

Professional Summary

Highly motivated and committed team player with proven history of superior performance at individual, team an organizational levels. Strong ability to multi-task and prioritize workloads with little to no supervision. Detail oriented professional looking to bring medical and safety background as well as team building skills to deadline-driven environment. Safety-conscious person with excellent communication skills an eye for detail. Physically dexterous with ability to monitor all aspects of the job. Adept at handling and resolving conflicts in professional manner.

Skills

● Strategic planning

● Scheduling understanding

● Performance improvement

● Customer relations

● Problem solving

● Records management

● Interpersonal communication skills

● Sta training and development

● Safety

Work History

Curative Testing Site Lead

Beaumont, Tx 9/2021 thru 11/2021 Lake Charles, La 11/2021 to Present

● Manage field operations designated testing site

● Supervision of testing site team

● Scheduling

● Handling patient information (HIPPA)

● Ensure proper donning of employee PPE in designated zones

● Mange accountability and inventory

● Troubleshoot multiple issues as they arise, work to find more e cient solutions

● Training of testing site sta from software to customer service and PPE safety protocols

● Ensure testing site has proper inventory to function successfully

● Manage supervision of test kits from collection to shipping and finally delivered to lab through tracking

● Handling of biohazard waste and shipment for disposal

● Monthly maintenance checks for all equipment and ensure all inventory is up to date

● Adhere to proper chain of command

Curative Testing Site Specialist

Beaumont, TX 1/2021 thru 5/2021

● Set up and preparation of testing site

● Checking in patients and assistance of walk-ins

● Comply with training and safety policies

● Donning of proper PPE in all zones

● Understand and comply with Federal, State and local laws as well as company policies

● Maintain proper protocols for test collection, PPE, waste disposal as well as any other duties set by my chain of command

College Student

Lamar Institute of Technology Beaumont, Tx 1/2019 thru 5/2021

● Working towards Associate Degree in Occupational Safety and Health Tax Preparation/ O ce Manager

Jackson Hewitt Tax Service Orange, Tx 1/2007 thru 4/2011

● Tax preparation for clients according to government regulations and requirements

● Trained and guided team members to maintain high productivity and performance metrics

● Applied strong leadership talents and problem solving skills to maintain team e ciency and organize workflow to meet daily demand

● Cross-trained existing employees in order to maximize productivity and team performance

● Implemented the knowledge binder for company wide knowledge of every aspect of job duties, knowledge of equipment, task an achieving overall training of all aspects of the o ce and duties Conn’s Corporate O ce

Beaumont, Tx 01/2010 thru 10/2010

● Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions

● Provide primary customer support to internal and external customers in fast-paced environment O ce Manager/ Assistant Administrator

Whole Women’s Health Beaumont, Tx 01/1999 thru 01/2005

● Oversaw o ce inventory activities, including ordering and requisitions, stocking and shipment receiving

● Helped employees with day-to-day operations and complex problems by applying motivational and analytical strategies

● Established and updated work schedules to account for changing sta levels and expected workloads

● Kept physical files and digitized records organized

● Oriented and trained new employees

Education

Lamar Institute of Technology

Occupational Safety and Health

● Course work completed in OSHA Regulations for General Industry

● Received OSHA 10 training certificate

● Received OSHA 30 training certificate

References

Maegan Morgan Shaunesey 318-***-****

Tammra Frederick CDI Tech. Resources Rep. 409-***-****

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