Customer Service Art Director

L I L L I A N S . B R O O K S

OBJECTIVE

To obtain a position which combines my strongest skills: my extensive knowledge of customer service, design and sales, as well as my background in company processes and procedures along with my natural ability to lead.

GREATEST STRENGTHS

Strong computer knowledge of all selling programs and order management, Excel, Word, PowerPoint. Experience with diverse social media on both Mac and PC platforms. Proven customer service, managerial, sales and organizational skills combined with an excellent work attitude. Unique creative ability coupled with hands-on experience from concept/sales through implementation and completion.

EXPERIENCE

GDavis Bus Company Office Coordinator 2018- 2022

In charge of bus personnel files. Scheduling bus routes. Scheduling drivers for trips and special events. Projects for the manager.

Lowe’s Installs Sales Department Manager, 2011 – 2018:

Handled multiple install customers from sale to completion.

Maintained extensive notes on all install projects to ensure comprehensive timeline and history records

Primary contact to resolve problems for both installers and customers before, during and after the install process.

Responsible for payment, tracking and refund/rebill of install invoices.

Ensuring that all materials for each install is sold correctly according to installers measures, delivered, and in good condition in a timely manner.

Capital One Bank: Fraud Associate/Commercial Loans, 2009-2011

Responsible for researching and detecting fraud in deposits made by capital one clients. Day two operation looking at over 200 items daily.

Responsible for tracking, disbursing, reconciling, and maintaining over 11,000 commercial loan accounts.

Direct Marketing Enterprises: Art Director, 1984-1997

Responsible for 150+ national and international direct mail packages.

Control an annual budget of $2 million and an in-house staff of 15+.

Initiated and supervised the installation of digital prepress and page layout system using multiple state of the art hardware and software...

EDUCATION

University of Pennsylvania, Kutztown, PA, 1980 - 1984

BFA; Communication Design.

E - M A I L : L B H U S A K @ G M A I L . C O M

C E L L (570 ) 618 - 9582

L I L L I A N S . B R O O K S

Dear Sir:

I am writing in reference to the job posting. I have extensive experience in all aspects of sales, design, customer service, and scheduling. This is coupled with strong people skills and a thorough knowledge of many computer programs such as order management and selling programs, Microsoft Office applications, Google and other social media, on both Mac and PC platforms. My salary requirements are $15.00 per hour. I am very reliable and my work ethic is strong. I believe my skills would be a good match for this position.

I will be available for a virtual interview anytime that is convenient for you, then my availability would start the end of August.

After looking over my resume, I hope you will see all of the qualifications that you are looking for in a candidate. Please call to set up an interview at your earliest convenience. I am very interested in working for you.

Thank you for your time. Lillian Brooks

E - M A I L : L B H U S A K @ G M A I L . C O M

C E L L ( 570 ) 618 - 9582

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