Customer Service Cafeteria Worker
Resume:
Robin Malloy
Lumberton, NC *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Work from home insurance specialist
RemX Specialty Staffing (McKesson ) - Lumberton, NC Present
• Out bound calls to insurance payer
• Process a variety of requests, inquiries and transactions via phone, email, fax, and mail
• Document all pertinent information related to the call/inquiry, attach supporting information as applicable and if unable to resolve route to appropriate area for follow up as applicable
• Verify member benefits and eligibility and/or provider setup.
• Screen inquiries to determine if authorization is required
• Use of desktop phone (five9)
• Use of Salesforce application
• Upheld a high standard of customer service
Assistant Manager
Family Dollar - Lumberton, NC
May 2021 to August 2021
• Managed a group of associates and team members
• Oversaw day to day store operations
• Opened and closed store
• Made bank deposits and money orders on behalf of Store manager
• Provided excellent customer service to all guests in a timely manner
• Managed daily reports of transactions
• Coordinated schedules and assigned team member shifts
• Trained new employees on store processes and procedures COVID-19 Screener
Manpower - Fayetteville, NC
October 2020 to November 2020
• Administer COVID-19 screening questionnaire to each employee/visitor.
• Check employee/visitor temperatures using non-contact infrared thermometers.
• Ensure all employees/visitors entering the court building are screened.
• Ensure all employees/visitors are utilizing face masks in appropriate areas of the court building.
• Maintain a detailed log of daily screenings.
• Sanitization of screening station.
Cafeteria lead
TRINITY CHRISTIAN SCHOOL - Fayetteville, NC
August 2020
K-12 food prep and serve
After school snack prep and serve
Proper documentation of daily production
Weekly food receiving
Inventory with prop documentation
Cafeteria Worker
Manpower Staffing Temporary Agency - Fayetteville, NC August 2017 to November 2019
Food prep
Serving line
Clean up
Maintaining proper storage of food
Medical Assistant Externship
Villiage Surgical Associates - Fayetteville, NC
October 2017 to November 2017
Externship
Meat Packer
Pilgram's Pride - Sanford, NC
February 2017 to June 2017
Dark meat saddle pack, thigh trim, removing bones, machine operator, ensuring all ppe is worn properly Sales Associate
Crazy 8 (Gymboree) - Fayetteville, NC
November 2016 to January 2017
Set up displays, cashier, inventory, customer service Photographer and Sales Associate
Cherry Hill Photo - Fayetteville, NC
November 2016 to December 2016
Seasonal christmas and Easter photos. Camera operator, sales associate, cashier Customer Service Representative
Sykes Enterprises, Inc. - Fayetteville, NC
May 2015 to November 2016
• Responding promptly to customer inquiries
• Managed customer accounts
• Conducted customer service surveys
• Resolved customer issues
• Worked in the inbound call center
• Assisted customers via live chat
• Collected and documented orders
• Responded to inquiries and issues
• Responsible for troubleshooting applications
• Communicating and coordinating with colleagues as necessary. Teacher Assistant
Building Blocks Early Edu.Center - Raeford, NC
December 2015 to May 2016
• Collect, track and ensure that all physical examinations and immunizations are current and up to date in accordance with CHDP Periodicity Schedule.
• Plan and implement lesson plan activities and experiences that are developmentally appropriate.
• Prepare and provide materials that are concrete and relevant to the children’s interests and culture
• Assist with transition into the program and exiting out of the program.
• Participate in regularly scheduled case conferencing sessions, staff meetings, parent meetings, parent- caregiver conferences, Individual Family Service Plans (IFSP)meetings, home visits, in-service training, and other meetings as directed.
Administrative Assistant
Perfectly Kleen Cleaning Service
November 2008 to October 2015
Schedule appointments
• Organize payroll
• Print applications
• Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Provide information by answering questions and requests.
• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Complete operational requirements by scheduling and assigning administrative projects; expediting work results.
Surveyor
Bottle Free Water - Fayetteville, NC
March 2015 to June 2015
• Customer service
• Outbound calls
• Ensuring accurate documentation of results.
• Processing information
• Scheduling installations
Party Host
Chuck E Cheese's - Fayetteville, NC
December 2012 to April 2013
Greeting customers and families
• Communicate verbally with children to provide them with comfort, encouragement, or positive reinforcement.
• Host birthday parties
• Organizes and supervise games or other recreational activities to promote child enjoyment. Cashier
Kentucky Fried Chicken
September 2011 to March 2012
Maintain a balanced register
• Provide customer service
• Cleaning sitting area's
• Prepare food
Education
Registered Medical Assistant
Ftcc
April 2017 to October 2017
Skills
• communication,technology,customer service, time management (1 year)
• Urinary catherization (Less than 1 year)
• Phlebotomy (Less than 1 year)
• Injections (Less than 1 year)
• Wound Care (Less than 1 year)
• Staple removing (Less than 1 year)
• Assisting with a minor surgery (Less than 1 year)
• Food Preparation Experience (4 years)
• Money Handling (4 years)
• Hospitality Experience (4 years)
• Microsoft Office (5 years)
• Data Entry (6 years)
• Housekeeping (2 years)
• EMR Systems
• Vital Signs
• Venipuncture
• Medical Office Experience
• Photography
• EMR Systems
• Medical Office Experience
• Triage
• Medical Records
• Venipuncture
• Patient Care
• Photography
• Vital Signs
• Medical Receptionist
• Customer Service
• Caregiving
• Clerical Experience
• High school diploma
• Front desk
• Filing
• Leadership
• Insurance Verification
• HIPAA
Certifications and Licenses
CPR
June 2015 to June 2017
Medical Assistant
August 2017 to Present
First Aid Certification
Groups
Cliffdale cornhuskers coach
Present
Additional Information
I love working with people, the job alone brings so much opportunity for improvement
Contact this candidate