Customer Service Representative
Resume:
Pamela williams
Customer service representative
************@*****.***
Skilled customer service represenative committed to addressing customer concerns with speed, accuracy and
professionalism.
Willing to relocate: Anywhere
Work Experience
Customer Service Manager (CSM)
United Healthcare / Optum Technology - Dallas, TX
November 2020 to Present
• Answer up to 80 to 120 incoming calls per day from members of our health / dental / vision / pharmacy plans
• Performs claims adjustments/dollar payments to providers and/or members ultimately impacting UHC costs or commercial account costs
• Effectively refer and enroll members to appropriate internal specialists and programs, based on member’s needs and eligibility using multiple databases Customer service representative
State farm - Richardson, TX
May 2021 to October 2021
Receive incoming calls for the life insurance department concerning life and death claims
• Provided policy and service information
• Assist customers with a warm and professional attitude
• Answered general questions
• Respond to claim inquiries
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Provided assistance to clients
Amazon Delivery Driver/dispatcher
NorthStar Logistics - Garland, TX
November 2020 to May 2021
Train hew hires to organize their routes, usage of devices. Deliver packages and post inspection. end to end dispatching
Delivery Route Driver Dispatcher
Amazon (Dennis and Dustin deliveries) LLC - Dallas, TX March 2019 to November 2020
Deliver Time window packages to customers. Obtain routes for the morning.. monitor the drivers and assist with maintenance issues,
Customer service receptionist
2 Fellas moving company (part time) - Tulsa, OK
August 2017 to August 2019
performed office duties such as quote rates, made follow up calls to confirm appointments, Managed a multi line telephone system efficiently, checked the voice mail and directed the calls to the appropriate personnel.
Maintained all route publications and received and sorted all mails coming to the office. Organized the fax systems by helping personnel in sending faxes and distributing all the incoming faxes to appropriate personnel.
Handled the office supplies inventory and made purchase orders when required. Administered all the clerical duties in the office. Customer Service Manager
Labor Ready Temp Service - Tulsa, OK
August 2004 to October 2009
Recruit new hires, accounts payable, pay out at the end of shifts, visit job sites for safety purposes Customer Service Representative
Dish Network - Tulsa, OK
August 2005 to July 2008
answered incoming calls concerning billing issues, technical issues, promotions, new customers, third party company assistance
• Provided assistance to clients
• Assisted customers in person
• Created customer appointments
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Resolved payment and order disputes
• Provided excellent technical support
Customer Service Representative
USAA-west corporation - Tulsa, OK
April 2001 to October 2004
Reviews, analyzes, investigates, and authorizes payment of individual life and annuity claims within authority guidelines. Determines payment and settlement options by referring to policy coverage, limits, state requirements and IRS tax laws, and educates member on taxable impact of receipt of funds. Electronic Assembler
Lowrance Electronics - Tulsa, OK
September 2001 to August 2004
assemble fish finders and test for strength and signal waves Medical Assistant
HARVARD FAMILY PHYSICIANS - Tulsa, OK
March 2000 to May 2004
Certified Medical Assistant with experience in medical office and pediatric inpatient setting Outstanding knowledge in troubleshooting breakdowns as well as using a stethoscope, computer, scanner, printer, telephone, fax and copier
Excellent customer service and communication skills for interfacing with patients, staff and outside vendors
Sound ability to take blood test, inject and immunize patients as required Amazing ability to prioritize multi-task work
Ability to lift up 20 pounds
Uncommon ability of providing a satisfying, optimistic and supportive teamwork environment Excellent communication and telephone skills.
Provide back office medical assistance to the nursing staff in treating patients. Support medical staff in formulating patient care initiatives. Assist and support nursing staff in assessing patients. Monitor and observe patients and report on conditions to the doctors. Maintain and set up examination room ready for patient examination. Maintain and sanitize the surrounding premises of patients clean and neat. Clean and sterilize the medical instruments and equipment. Assist and support patients taking medical and lab tests including x-rays and scanning. Monitor, observe and record vital signs of in-patients. Integrate quality services in back office medical assistance procedures and issues. Education
certificate in Medical Assistant
Platt College Tulsa - Tulsa, OK
2000
Skills
• Route Driving
• Application Support
• Driving
• Application Development
• Software Troubleshooting
• Medical Office Experience
• Moving Experience
• Phlebotomy
• Laboratory experience
• Customer support
Certifications and Licenses
Driver's License
Certified Clinical Medical Assistant (CCMA)
Certified Medical Assistant (CMA)
Assessments
Work Style: Reliability — Expert
March 2020
Tendency to be dependable and come to work
Full results: Expert
Work Style: Conscientiousness — Proficient
August 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Proficient
Cashier skills — Familiar
December 2020
Counting cash, processing transactions, following written procedures, and attending to details Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
High customer service standards Negotiation competency Call center management experience Multi-channel contact center software Dedicated to process improvement Telecommunications knowledge Conflict resolution proficiency
Troubleshooting skills
Strong problem solving ability
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