AMEN OGIEMWANYE

Altenhöferallee *, ***** Frankfurt · 015*********

adqflt@r.postjobfree.com

I have been a customer and live chat support professional for over 5 years now, offering of the best service and support for customers of top tier companies like Amazon, Wolters Kluwer London and Lufthansa. My passion for assisting customers find solutions and find the right answers to their issues brighten my days and helps me contribute to a great atmosphere at work daily.

EXPERIENCE

08/2021 - PRESENT

CUSTOMER SUPPORT COORDINATOR, Amazon

Passionately delivered reliable services to customers via chat, phone and Email

Assisted and guided customers to help them understand the best use of client’s products and services

Conducted problem solving and troubleshooting in a patient and empathetic manner

Delivered excellent customer experience by putting myself in my customer’s shoes whilst helping customers choose the right products and services for their requirements

Provided accurate valid and comprehensive information to users

Followed communication procedures guidelines and policies

Used multiple software for efficient work and carried out general administrative tasks

03/2015 – 08/2016

CLIENT SUPPORT COORDINATOR/MODERATOR, WOLTERS KLUWER

Supported the sales team serving top tier accounts

Independent support of high-profile customers in Germany, Austria and Switzerland

Trouble-shoot customer access problems

Set up and managed customer access, authentication’s procedures and subscription maintenance

Worked closely with technical support and sales engineers to ensure optimum account set up and access

Responsible for the review and approval of regulatory documents

Organisation of the internal flow of information

Worked closely with finance department to improve debt management

Prepared documents for attendees to meetings conferences and seminars

Entered new clients data, processed of orders and generated invoices

09/2016 – 08/2021

CABIN SERVICE, LUFTHANSA

Completed over 2000 hours of international and domestic flights within Boeing and airbus commercial jets holding up to 400 passengers

Assisted passengers stow carry- on luggage, with the ability to increase luggage space by 15% through efficient stowing techniques

Served meals and refreshments provided exceptional service to passengers, consistently earning recognition from flight crew and receiving 93% positive feedback from passenger survey

Operated all mechanical and safety equipment with industry regulations and standards

Ensured adherence to FAA and company regulations, while trained in emergency situations, helping to diffuse two high level situations escalating to emergency levels

Received “flight attendant awards” multiple times for safety adherence as well as cabin cleaning

Conducted thorough aircraft pre-flight procedures to ensure a safe journey

EDUCATION

JUNE 2013

BACHELOR MARKETING, MIDDLESEX UNIVERSITY LONDON

Degree type: Bachelors degree

completion grade: first class honours

MONAT JAHR

A-LEVELS, GYMNASIUM OBERURSEL FRANKFURT

SKILLS AND KNOWLEDGE

Computer skills: Microsoft office (advanced), outlook, salesforce

English (mother tongue), German (Native level proficiency)

INTERESTS

I really enjoy listening to music, cooking, reading, travelling and watching movies

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