Administrative Assistant Customer Service

CELESTE JACKSON

PROFESSIONAL SUMMARY

Multi-talented Individual that is consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Serves client needs with tenacious dedication to obtaining documentation of unlawful or unsavory activities. Skilled in report writing and legal testimony. WORK HISTORY

Terminix, 1/2018-Current

Customer Service Planning Specialist- Largo, Maryland

● Provide administrative assistance including answering incoming/outgoing telephone calls

● Xeroxing, correspondence (draft memos/letters as appropriate), information

● Billing Adjustment for billing agreement for write-offs, are the dollar amount for the customer amount.

● Maintain calendar for assigned technicians and maintain their daily schedule scheduling hearing, maintain

● Performed data entry and prepared documents and orders, and sending hard copies by mail and electronic files by email

● Perform other administrative or office duties as required or as assigned.

● Concierge, 05/2019 to 10/2019

Classic Concierge - Washington, DC

● Provided each guest with a list of the resort's upcoming activities and events upon check-in to enhance stays.

● Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

● Maintained front desk's concierge book to provide visitors with access to relevant local information.

● Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.

● Arranged for transportation to and from airport, train station and events for visitors.

● Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.

Customer Service Representative, 03/2014 to 12/2017 Kaiser Permanente - Fulton, MD

● Receives phone calls and verifies identity and eligibility of callers.

● Understands members' requests and schedules appointments for medical treatment.

● Puts documentation in the medical record according to established workflow.

● Transfers calls to medical advice nurses when indicated. CONTACT

Address: : Washington, DC 20019 :

Phone: : 240-***-****

Email: : ******************@*****.**

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EDUCATION

Bachelor of Science, Criminal Justice,

07/2020

Trinity Washington University -

Washington, DC

CERTIFICATIONS

● Adult and Pediatric First

Aid/CPR/AED 10/2021

● Baton/OC Spray/ Handcuff

Certification 10/2021

● Armed Special Police Officer 11/2021

Armed Government Security Agency

SKILLS

● Punctual and reliable

● Strong Communication Skills

● Excellent communication

● Payroll

● Project Planning

● Ballistics recovery

● Process improvement

● Team management

● Time management skills

● Adaptive team player

● Microsoft Office

● Problem resolution

● Evidence collection documentation

● DNA techniques

● Supervision

● Scheduling

● Provides information about location of medical centers, pre-appointment preparation, and related member benefit information.

● Assists members to select a personal provider and pre-enrolls callers as needed.

● Makes changes to callers' address, medical center, or other demographic information as needed.

● Makes outbound calls and receives calls to /from new members and new Medicaid members to onboard them to Kaiser Permanente's insurance.

● Provided primary customer support to internal and external customers in fast-paced environment.

● Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Administrative Assistant/Human Resources 07/2009 to 10/2014 Amertime Mortgage - Laurel, Maryland

● Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

● Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.

● Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.

● Coached new employees on administrative procedures, company policies and performance standards.

● Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.

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