Assistant Coordinator Front Desk
Resume:
Joshua Gathman
Gillette WY 82716
Objective
To obtain employment in the sales field.
Work History
2021
Candlewood Suites
Front Desk Clerk
-Greeted guests as I checked in registered new guests,recorded information and inputted data into internal system,updated room capacities and vacancies.
-Provided information on programs,support and assistance to customers.
-Facilitated guests checkouts and relayed information to cleaning department.
-Managed incoming calls, recorded and delivered guests requests.
-Performed security property walk of hotel to provided safety and cleanliness through hotel and on the grounds of the parking lot.
Gillette WY
2018-2021
Fairfield Inn & Suites North
Front Desk Clerk
Bismarck ND
-Greeted guests as I checked in registered new guests,recorded information and inputted data into internal system,updated room capacities and vacancies.
-Provided information on programs,support and assistance to customers.
-Facilitated guests checkouts and relayed information to cleaning department.
-Managed incoming calls, recorded and delivered guests requests.
-Performed security property walk of hotel to provided safety and cleanliness through hotel and on the grounds of the parking lot.
- Checked pool water level and mixture of solution.
2016-2018
Residence Inn
Front Desk Clerk
Bismarck ND
- Greeted guests as I checked in registered new guests,recorded information and inputted data into internal system,updated room capacities and vacancies.
- Provided information on programs,support and assistance to customers.
- Facilitated guests checkouts and relayed information to cleaning department.
- Managed incoming calls, recorded and delivered guests requests.
- Performed security property walk of hotel to provided safety and cleanliness through hotel and on the grounds of the parking lot.
- Checked pool water level and mixture of solution.
2013-2016
Mainstay Suites
Front Desk Clerk
Bismarck ND
- Greeted guests as I checked in registered new guests,recorded information and inputted data into internal system,updated room capacities and vacancies.
- Provided information on programs,support and assistance to customers.
- Facilitated guests checkouts and relayed information to cleaning department.
- Managed incoming calls, recorded and delivered guests requests.
- Performed security property walk of hotel to provided safety and cleanliness through hotel and on the grounds of the parking lot.
2012
Best Western/Kelly Inn
Front Desk Clerk
Minot ND 58701
- Greeted guests as I checked in registered new guests,recorded information and inputted data into internal system,updated room capacities and vacancies.
- Provided information on programs,support and assistance to customers.
- Facilitated guests checkouts and relayed information to cleaning department.
- Managed incoming calls, recorded and delivered guests requests.
- Performed security property walk of hotel to provided safety and cleanliness through hotel and on the grounds of the parking lot.
2007-2012
Choice Hotels Intl.
Reservation Sales Agent,Guest Relations & Assistant Coordinator-Ohana Waikiki Hawaiin Resort Hotels
Minot ND
- Recieved calls worldwide to make reservation for Choice Hotels International.
- Upsold travcel packages for callers.
- Made reservations for Ohana Waikiki Resort Hawaii to provide legenedary customer service and sales support for the hotels in the brand.
- Recieved and logged guest complaints and contacted manager for resolution when needed.
- Made The Million Dollar Club my first full year with Choice Hotels with sales of over 1.75 million dollars.
2004-2006
Etelcare
Data Device troubleshooter and telemarketer
Troubleshot guest cell phones to determine if phone needed to be replaced. If phone needed replaced then I ordered a new phone for customers. Called residence to sell them an internet service available in there area.
Was selected to the First Quarter All Star Team based on telemarketing sales average of 1.77 sales per hour.
Minot ND
2002-2004
Schwans Ice Cream
Route Sales Manager
Breckenridge, MN
- Performed pre-trip inspection and at the end of the route days, I performed a post trip inspection on the Class B Truck.
- Drove truck for company to complete a five day route system. The route system was split into two weeks with a return to the customers house every two weeks or four weeks based upon customer request.
- Routes had to be completed regardless of the weather and makeup days were scheduled based upon need.
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