Customer Service Production Worker
Resume:
Patty Pruitt
My Profile
Sasser, GA *****
*********@******.***
Insightful supervisor with years of experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Also highly skilled in supervising, scheduling, and directing a workforce.
Talented leader with analytical approach to business planning and day- to-day problem-solving. Proficient in best practices, marketing trends and regulatory requirements of operations. Industrious years of quality control experience. Investigates alleged products non-conformance and exercise judgement within defined procedures and practices to determine actions. Leverages strong communication and technical writing skills to achieve appropriate outcomes. Authorized to work in the US for any employer
Work Experience
Office Administrator
Complete Home Care Services - Albany, GA
April 2021 to Present
Manages and oversees daily operations of home health agency. Detailed oriented, excellent organizational skills, provide customer service, work without supervision, and computer competences.
Provide all paperwork and in service training for all new hires. Set new hire up for fingerprinting, background checks, TB tests, and CPR exams.
Set up training modules and testing for new hires. Supervises and oversees CNA’s and PCA’s workers who perform health care services in patient’s homes. Assists in the responsibility for improving the quality of the healthcare provided. Assists in ensuring the facility follows the healthcare laws and regulations of the State. Assists in expanding the client base and referrals. Be available for phone call in case medical professionals, patients, or family members need information. Knowledge of HIPAA guidelines and confidentiality regulations. DNA Collector/Observer
Complete Drug and Alcohol Testing - Albany, GA
April 2021 to Present
Demonstrate proven track record of reliability and consistency. Detailed oriented, organized, good communication skills and excellent customer service. Practices universal precaution always while observing, collecting, and handling specimen. Assist in collecting various samples, such as urine, hair follicles, or other specimens for DNA testing. Verifies client’s identification by photo ID, completes drug testing authorization documentation, assures clients sign required documents prior to giving specimen, and labels specimen containers with client’s full name and client ID number. Directs clients to remove any unnecessary outer garments and empty pockets before entering lavatory. Instructs clients not to run water, wash hands, or flush toilet until sample is submitted. Tighten lid on container the specimen after it has been given. Visually observe client in such cases. While wearing gloves, collects the specimen, making sure the lid is securely fastened, check the temperature of samples. In the client’s presence, place tamper proof seal completely over the top of specimen and instruct clients to initial /sign both label and seal, verifying the identity of the specimen and witnessing the security of the collection. Knowledge of HIPAA guidelines and confidentiality regulations.
Training and Certifications: Workplace Violence, Information Security Awareness, Child Welfare and the Juvenile Court System, Pharm Chek Sweat Patch drugs of Abuse Training, HIPAA Training, Georgia Department of Family & Children’s Service Training Warehouse Technician/Dispatcher
MolsonCoors - Albany, GA
October 2020 to April 2021
Alternated goods in inventory by observing first-in/first out approach to keep staging areas organized and properly stocked. Managed product staging to efficiently transfer items between receiving, storage, ad shipping locations. Dispatch truck drivers to correct locations and loading docks for loading and unloading. Efficiently operated pallet jacks, forklifts, and material moving equipment to receive and transport items from various locations to targeted destinations. Trainer Coordinator/Production Worker
Molson Coors Brewing Company - Albany, GA
December 2000 to October 2020
Documented production information via system logs and discussed on issues with managements. Took part in all company offered training sessions, improving, and acquiring knowledge needed to improve operation. Reported to vendors on the quality or lack thereof about new materials or machineries. Supported machine operators in setup and operation of production equipment resulting in efficient runs. Reviewed job specifications to determine appropriate setups of machine. Resolve issues quickly to maintain productivity goals. Took on additional shifts during peak work periods to keep projects and production on schedule. Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries. Supported current production needs by moving items between equipment, conveyors, and staging areas. Monitored machinery in operation to identify concerns and make corrections or report complex problems. Calibrated machines to maintain required productivity levels and adherence to quality standards. Assembled products according to changing daily work orders and specific customer needs. Conducted quality inspections of finished products and made minor repairs to meet project expectations. Examined incoming materials and compared to documentation accuracy and quality. Inspected final products to assess compliance with quality standards and established tolerances. Supervisor/Facilitator
Coats & Clark - Albany, GA
March 1997 to December 2000
Interviewed, hired, and trained new employees for position. Monitored employee performance and provided coaching and constructive guidance to address area of concern. Facilitated monthly meetings on teamwork, team member relationship, and different attitudes and personalities. Conducted departmental safety meetings. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand. Created efficient work schedules for each team member to maintain deadlines and kept shifts properly staffed.
Maintained clean and well -organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Maintained compliance with company policies, objectives, and communication goals. Evaluated employee’s performance monthly and coached and trained accordingly, increasing quality of work and employee retention. Delegated tasks to the workforce. Performed evaluations and reviews for 20 – 30 employees. Provided coaching and counseling to 20 – 30 employees to encourage professional growth as well as meet short- and long-term goals. Set and managed schedules to give proper coverage to required areas and meet customer service demands. Prepared and managed work schedules, vacation, and sick time accurately. Measured team performance and reported metrics to leadership team members.
Warehouse Foreman
Coats & Clark - Albany, GA
June 1995 to March 1997
Collaborated with management to implement new initiatives and policies and achieves benchmarks for production, quality, and safety.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors. Met environmentally controlled warehouse operational needs through efficient staffing and resourcing of materials and equipment. Handled freight and parcel shipment schedules, returned, and transferred processes and oversight of daily warehouse operations. Oversaw warehouse staff and maintained efficiency in fast-paced environment. Supervised warehouse operations. Adheres to industry best practices for warehousing, material handling and documentation. Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products. Recorded information, shortages, and discrepancies to keep records current and accurate.
Managed scheduling and task delegation for member warehouse team. Tracked production and quality control systems to proactively identify deficiencies. Operated computer system, hand-held inventory control device and calculator to perform. Kept all documentation and records accurate and up to date with latest data to prevent errors in processing. Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements. Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and availability.
Quality Control Analyst
Coats & Clark - Albany, GA
July 1994 to June 1995
Used software to create presentations, flowcharts, and graphs to prepare for various Level 2 and Level 3 meetings. Conducted data revies and followed standard practices to find solutions. Identified and resolved variances to bring products in line with requirements. Provided regular updates to team leadership on quality metrics, communicating consistency problems or productions deficiencies with quality and production leadership. Inspected and compared against standards to meet regulatory requirements. Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements. Adhered to safety and clean area procedures to comply with agency and regulatory mandates. Implemented tests and recorded results. Inspected, verified, and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable products. Kept inspection journals and daily summary logs as required. Performed standard inspection of first article, first pallet and random sampling inspection to standards. Education
Intermediate School Education in Nursing
Albany Technical College - Albany, GA
January 2021 to Present
Business Management
Darton State College - Albany, GA
High school diploma or GED
Skills
• Implementing Teamwork
Group Presentations
Virtualization
Scheduling
Data Analysis
Quality Assurance
Inbound and Outbound Calling for Material
Stocking and Replenishing
Recordkeeping strengths
Creative Problem Solving
Good Listening Skills
Certifications and Licenses
CNA
Contact this candidate