Customer Service Personal Support

Benine Jolan

*********@*****.***

Contact Number: 050*******

Nationality: Canadian

PROFESSIONAL PROFILE:

An articulate and sociable young person suited for a people oriented position where extensive customer service skills can be utilized.

EDUCATION:

Personal Support Worker Certificate 2021-2022

Algonquin Careers Academy, Ottawa, ON

WORK HISTORY:

Personal Support Worker (Student Placement) December 2021- March 2022

The Glebe Center, Ottawa, ON

Displayed strong clinical skills in assessing vital signs, preforming lab draws and glucose checks.

Ensured the accurate, timely flow of information by maintaining thorough patient records.

Commended for chart accuracy, effective team collaboration, patient relations, consistent delivery of empathetic care.

Manage supplies and restock inventory to ensure optimal availability for patient care.

Primary Teaching Assistant 2020 – 2021

Harvard American Bilingual School, Kuwait

●Worked in collaboration with staff to identify innovative, practical, and effective differentiation strategies

●Provided educational materials, including daily lesson plans, and weekly homework packets

●Intervened with student disturbances to resolve behavioral agitations

●Worked closely with administrators utilizing student data to create lessons that were engaging.

Nursery Teacher 2019 – 2020

American Nursery, Kuwait

Responsible for a class of 25 students covering all aspects of learning and development.

Organized creative teaching plans for multiple classes on a tight deadline.

Developed innovative ways of providing snacks to students so that breaks become more flexible.

Maintained an excited and enthusiastic tone to keep students engaged and uplifted.

RELEVANT SKILLS:

Personal Support Worker

Excellent teamwork by coordinating with healthcare providers to provide high quality care

Maintained client records according to established procedures

Preserve patient dignity and minimize discomfort while providing care

Adhere to all safety guidelines and protocols

Administration

Process client files to ensure completeness and accuracy

Meticulous and organized

Multitasking ability

Effective planning

Excellent communication

Customer service driven

Friendly and professional

QUALIFICATIONS:

●GPA Certified

●Fluent in English and Arabic, basic French

●Perfect Attendance and Academic Excellence Awards

●PSW & NACC Certification

●Microsoft Word, Office & Excel

●First Aid and CPR

●Food Handler certified

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