Customer Service Administrative Officer

ADENIYI IFEOLUWA

Aba-Ayinde area, off Benbo road, Apata, Ibadan.

************************@*****.*** 080********

PROFESSIONAL SUMMARY

A detail-oriented and dedicated individual with over 6 years of experience having dealt with a broad range of clients across multiple sectors, I possess solid skills in organization, problem-solving, teamwork and communication with proven customer support skills. Excellent professional communicator, both written and oral, for interacting with supervisors, employees, and customers. Intimately conversant with day to day corporate environment operations and equipped to facilitate the process effectively and efficiently improve on it.

SKILLS

● MS Office

● Time-management skills

● Verbal and written

communication skills

● Strategic planning and

scheduling skills

● Leadership Skills

● Detail Oriented

● Business Knowledge

● Organization

● Time Management

● Complaint Handling

WORK EXPERIENCE

Customer care representative

Highhill Business Development Hub - 2021 till present

● Provided excellent customer service at all times

● Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities

● Cold-called customers to up-sell services

● Conducts problem solving and troubleshooting

● Answer numerous calls . Resolve customer complaints and ensure calls are handled in a professional and prompt manner

Business Developer

Paycom(OPAY) 2019- 2020

● Responsible for building and maintaining effective business relationships with internal and external customers/coworkers to attract and retain profitable business.

● Negotiate contracts with clients to ensure both companies are satisfied.

● Identified potential customers and developed relationships with small to large enterprise clients.

Account Support(NYSC)

Department of Finance, Ibadan North-East Local Government 2018- 2019

● Maintain accounts payable log and input data as it is received to keep up-to-date records of incoming payment.

● Organize payments and receipts ensuring that all bills are paid properly

● Completed reconciliations for inter-department as delegated by my superior

● Diligently carried out tasks delegated to me by my superiors. Audit trainee/Administrative officer

Gbenga Adeoye and Co (chartered accountant) - 2014-2016

● Worked as part of a team by contributing to research, data collection and analysis as well as assisting in the completion of an audit job within agreed timescales, budget and in accordance with Audit Standards.

● Carried out Tax, Corporate Governance and Statutory compliance reviews of clients

● Prepared Management Reports.

● Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks.

Sales Representative

Reckitt Benckiser Nigeria 2013-2014

● Increased the rate of customer retention by 18 percent within the first year of employment by focusing on weekly existing client contact and feedback.

● Provided timely and comprehensive solutions and answers to client questions about product issues when asked.

● Communicated with clients on behalf of sales associates when there was a concern or a question about a product or service.

● Surpassed quarterly sales targets by 15 percent with increased attention to customer education and devotion to friendly customer service. EDUCATION

Higher National Diploma, Accounting, Ogun state institute of technology 2016-2018 Ordinary National Diploma, Moshood Abiola polytechnic 2011-2013

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