Receptionist

LORENZO LAFUENTE JR.

Hamdan st., Abu Dhabi, UAE

055*******

**************@*****.***

Skills Summary

Proven experienced of customer service for more than four years now, and I’ve developed impeccable phone manners and an ability to politely deal with disgruntled customers. I got two consecutive years as a best staff in our company. I am accustomed to working on multiple projects simultaneously. And can offer new ideas to help your company grow and surpass all goals and objectives.

It would be a great honor to be a member of your team. I believe that my customer service skills would help your company boost customer satisfaction. Education

B.S IT / May 2010 – February 2013 / Undergraduate

STI Makati

Makati city, Philippines

Experience

PROVIS – Abu Dhabi, UAE

Receptionist / July 29, 2021 – Present

•Greet and welcome guest as soon as they arrived at the office

•Direct visitors to the appropriate person and office

•Answer, screen and forward incoming phone calls

•Provide basic and accurate information in-person via phone/email

•Receive, sort and distribute daily mail/deliveries

•Maintain office security by following safety procedures and controlling access via the reception desk

•Order front office supplies and keep inventory of stock 2

•Update calendars and schedule meetings

•Perform other clerical receptionist duties such as filling, photo copying, transcribing and faxing.

LULU – Abu Dhabi, UAE

Customer service / June 03, 2017 – June 04, 2021

•Responsible for solving customer complaints and providing information regarding product and services

•Paging

•Answering inbound and outbound phone calls

•Implementing customer service strategies and increasing customer service satisfaction

•Memorized entire line of company product and services including prices and special discounts

Awards and Acknowledgements

BEST STAFF

JANUARY 2020

AUGUST 2019

BEST SKILLS

•ACCURACY

•COMPUTER SKILLS

•MATHEMATICAL SKILLS

•PRODUCT KNOWLEDGE

•TELEPHONE OPERATOR

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