Customer Service Representative
Resume:
LYDIA NICHOLSON
Opelika, AL
************@*****.***
#readytowork
Sever/Bartender
Shrimp Basket - Columbus, GA
August 2019 to Present
Had to follow directions to prepare drinks for others. Also was a server so I can handle doing more than one job at a time. Took orders and prepared food.
Bartender
Applebee's - Auburn, AL
August 2016 to May 2019
Had to follow directions to prepare drinks for others. Also was a server so I can handle doing more than one job at a time. Took orders before I knew it is knew how to do just about everything. had been here for over a year before I did bartering but was always trying to learn. Took time to get to know my guest one on one. QC Supervisor
MS Companies - Auburn, AL
May 2015 to January 2018
Ran a 3rd party crew of 5 people 1st, 2nd, and 3rd shift. Took care of payroll, managed hours, made schedule, paperwork. Check the status of the part we was inspecting to be aware of the problem we was looking for and how to fix it. Shift Leader
Dollar General - Opelika, AL
March 2014 to October 2015
Ran a shift with a crew of 1. Put up truck order and handle inventory. Checked in the truck order and handle deposit at the end of the night.
Quality Control Inspector
Ajin USA - Cusseta, AL
January 2011 to February 2014
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WORK EXPERIENCE
Checking parts for Kia company. Made sure nothing went out bad. Did weld checks on the part bolt checks and stud checks. From the press check till it end going out the door we had say it was good to go. Didn't take long till I was training people who was new.
Inserter Operator
OPELIKA AUBURN NEWS - Opelika, AL
September 2013 to January 2014
Was a part time job. Just making in preparing the news paper. We did printing and making numbers for the orders Server
pizaa hut - Opelika, AL
March 2007 to October 2009
Answered phones, placed orders, took care of my tables and keep the lobby cleaned up. Drink Server
Victoryland Casino - Shorter, AL
August 2008 to July 2009
Walked around and took orders for people.
Team Member
KFC - Auburn, AL
March 2003 to April 2008
Prepared back up food, opened the store, made orders and cashed the payment out. Worked here for many years. Also worked at the Opelika store and shift leader
Call Center Customer Service Representative
Sitel - Bogalusa, LA
August 2005 to November 2006
Took calls for making reservation for big group of people. Also handle payment and other problems. High school diploma
Opelika High School - Opelika, AL
August 1998 to May 2002
Cash Handling (10+ years)
Cashiering (10+ years)
Warehouse Experience (8 years)
Bartending (4 years)
Serving Experience (6 years)
Restaurant Experience (10+ years)
EDUCATION
SKILLS
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Host/Hostess (4 years)
Food Safety (10+ years)
Customer Service (10+ years)
Restaurant Management (5 years)
Shift Management (5 years)
Upselling (10+ years)
Inventory Control (5 years)
POS (7 years)
Kitchen Experience (9 years)
Warehouse Experience (3 years)
Time Management
Food Production
Food Service
Quality Inspection
Management Experience (4 years)
Retail Management (1 year)
Career Readiness Certification
June 2015 to Present
This prepares you for the common skills needed to help you find a job and gets you ready to work. Bartending — Proficient
June 2020
Understanding, pouring, and mixing drink orders.
Full results: Proficient
Retail Customer Service — Proficient
June 2020
Comprehending and responding to retail customer needs. Full results: Proficient
Food Service: Customer Situations — Proficient
June 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Proficient
Customer Service — Familiar
June 2020
Identifying and resolving common customer issues.
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CERTIFICATIONS AND LICENSES
ASSESSMENTS
Full results: Familiar
Bartending — Proficient
June 2020
Understanding, pouring, and mixing drink orders.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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