Tourism Passenger Service
Resume:
Name: Keith Nicole A. GERALDO
Current Address: Liceralde Village, Panabo City, Philippines
Nationality: Filipino
Date of Birth: 10th of April 1997
Marital Status: Single
E-mail Address: ************@*****.***
Phone: +63-995*******
Career Summary Statement
To be able to contribute to the organization’s objective through service and responsibility. To seek ways in developing a successful career where my skills are effectively utilized to their fullest potential and produce continual experience with growth and opportunities.
Education
2015-2020 Joji Ilagan Career Centre Foundation Inc.
Chavez St., Poblacion District, Davao City, Davao del Sur
Bachelor of Science in Hotel and Restaurant Management
2014-2015 Ateneo de Davao University
Jacinto Street, Davao City
Bachelor of Science in accountancy
2010-2014 University of the Immaculate Conception
Bajada Street, Davao City
Graduate Secondary Education
International Certificate and Affiliation
June 2020 American Hospitality Academy, United States of America
Hospitality Professional Certificate
Work Experience
November 2020 – October 2021 Alorica Davao, Customer Service representative.
Call Center Agent
Taking inbound calls and outbound calls, to provide excellent service to the customers.
June 2019 – August 2019 On the Job Training, Clark International Airport, Angeles Pampanga
On-The-Job Trainee
Passenger Service Agent
Preparing Check-in Counter, Waiting for briefing to be assigned on a spot at the final gate, ticketing office, and initial gate.
Seminars and Trainings Attended
NOVEMBER 2017 COHREP Convention
Apo View Hotel, Davao City
MARCH 2019 Student Power Conference
Marco Polo Hotel, Davao City
Speakers:
Dr. David Hind
Ms. Katrina Mae Dalisay
Chef Roland “Choy” Llido III
Chef King James Tinio
Ms. Emelyn Rosales
MARCH 2016 Student Power Conference
Marco Polo Hotel, Davao City
Community Extension Participation
OCTOBER 2019 Participant for Cupcake Dressing
Internarional Education Week 2019
Stockbridge American International School, Maa, Davao City
Awards and Special Recognitions
DECEMBER 2016 Silver Award
Bartending, Global Skills
Abreeza Mall, Davao City
Organization
A.Y. 2018 - 2019 Les Jeunes Hotelier (HRM Student body)
4th Year Representative
Academic Presentation & Publication
Paper Presentation
2019 Tourism Research Methods and Techniques
The Faculty of the College of Business and Tourism, Joji Ilagan Career Center Foundation, Inc., Gov. Chavez St., Davao City
Title: "Perception of Millenial Consumers on Mobile Food App Services in Davao City"
Industry Relevant Skills
Computer skills.
Able to use basic computer programs like Microsoft office and likes.
Good Customer Relations.
I am able to handle and talk to customers in a professional manner.
Character References
Ms. Cherrie Rose Josol Sagario
Office of the Student Affairs
Joji Ilagan College of Business and Tourism
Gov. Chavez St., Davao City, Philippines
Mr. Raul B. Hermosisima Jr.
Lead Teacher – HRM Department
Joji Ilagan College of Business and Tourism
Gov. Chavez St., Davao City, Philippines
Ms. Anne Margaret Pelingon
Program Coordinator – Tourism Department
Joji Ilagan College of Business and Tourism
Gov. Chavez St., Davao City, Philippines
I hereby certify the authenticity of the above-information.
Keith Nicole Geraldo
Applicant
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