Customer Service Loan Officer

ASHLEY D. BOONE

• *****************@*****.*** • 336-***-**** •

EXECUTIVE SUMMARY

Results-oriented professional with unique mix of skills combining comprehensive organizational skills, quality assurance, and notable client service experiences. Excellent ability to analyze and synthesize data, research and compile relevant information, and develop formidable business relationships and solutions.

OBJECIVE

Obtain position within the customer service, communications, and human relations industries utilizing strong professional skills.

EMPLOYMENT

2020-Current Small Business Administration 2018 – 2020 Nicholas Financial; Direct Loan Officer

2017 – 2018 Nicholas Financial, Collection Specialist

2016 – 2017 Providence Management Co;

Leasing Consultant

2014 – 2016 Mid-America Apartment Community;

Leasing Consultant

2007 – 2014 Wal-Mart Super Center; Sales

Associate, Optician Assistant

PROFESSIONAL ACCOMPLISHMENTS

■Loan Officer Assistant with the SBA- Currently working 40 hours a week as a team member. My schedule is currently Monday - Friday, due to overtime being restricted. Open to working 60 hours per week per requirements when originally hired. Responsible for providing assistance to small businesses during the horrid impact of COVID-19. Maintaining a positive relationship with the small business owners while determining eligibility for assistance. Corresponding with business owners via phone and email while exceeding the expectation of reviewing a minimum of forty applications per day. Ensuring that the client receives exceptional assistance while prioritizing to be fast and effective so the maximum number of clients can be contacted on a daily basis. Analyzing the validity of the documents and paying attention to every detail is imperative not only to the SBA, but also to our clients. Performing cash flow analysis with the applicants debt to determine eligibility and what is practical for the small business. Reviewing tax returns and requesting tax transcripts to further determine the applicants eligibility along with providing the applicants with thorough instructions to ensure the documents are completed correctly the first time to expedite the loan process. Being a positive voice in a challenging season to offer assistance, hope, and a fighting chance to small businesses hit the hardest during the pandemic.

■Direct Loan Officer – Licensed to sell insurance. Responsible for utilizing and developing a network of resources for loan business development and solicitation for new business. Maintain positive sales environment by educating potential borrowers, agents and sales representatives on products and services. Complete thorough loan applications by communicating with perspective applicants and obtain specified information relating to the loan or credit application; correspond with applicants via telephone, email or in-person to resolve any questions regarding application. Perform prequalification assessment and analysis of financial condition and risk of financing requests within company credit policies and programs, as well as all state and federal lending regulations. Review customers credit, calculate the value of collateral. Negotiate rate, terms and loan conditions. Lock loans on time and in correct product type to avoid fall-out. Collect up-front fees from applicant. Submit complete loan applications, including all required documents and disclosures, and coordinate process with assigned processing center. Input loans into Automated Underwriting System for underwriting decision. Assist with, and solve issues relating to processing, underwriting and closing of loans within employee's loan pipeline. Consistently apply superior decision-making techniques relating to applicant inquiries, approvals, and requests as they pertain to existing policies, regulations and procedures. Maintained compliance on all loan files and pipeline. Planned for contingencies and anticipated problems and identified risks. Negotiate persuasively to produce positive outcomes. Effectively listen and respond to customers' needs. Demonstrate a strong desire to satisfy one's internal and external customers by displaying superior customer service skills. Seek out new and creative ways to provide solutions to customer needs. Demonstrate solid selling skills and techniques to influence others to gain commitment. Maintain and foster strong partnerships with customers to ensure customer satisfaction throughout cycle of sales process with support and service. Managed collections and delinquencies.

■

■Collection Specialist – Acted as liaison between creditors and customers to manage overdue accounts. Built solid rapport with customers while effectively collecting delinquent payments. Counseled program participants with delinquent accounts to ensure continuation of services. Resolved customer billing problems and reduced amount of accounts receivables. Utilized Termulator to record activities, and provide accurate account status to clients. Handled over 70 inbound and outbound calls per day. Managed nightly financial deposits.

■Leasing Consultant – Focused on financial aspects of making the property successful including keeping delinquency rates under .05%. Developed and maintained formidable relationships residents creating a sense of community for current and prospective residents. Collected and posted resident payments. Managed resident evictions and processed associated delinquent accounts with collections. General office management responsibilities including working with vendors and contractors, overseeing and ensuring accurate completion of application and lease paperwork, and resolution of resident housing concerns.

■Sales Associate – Assessed and interpreted client needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggested most appropriate products (i.e. frames, lens type, coatings). Assisted clients in selecting eyeglass frames, lenses and lens coatings that best suited their needs. Documented necessary measurements. Prepared lab work order ensuring accuracy of all pertinent information (i.e. patient information, prescription, lens size/type, measurements, special tinting or coating, etc.). Responsible for ensuring lab technicians have accurate measurements and prescription information for grinding, coating and fitting lenses to the frames. Maintained knowledge of current sales and promotions as well as policies regarding payment, returns, exchanges. Computed and processed payment transactions, refunds and insurance claims.

TECHNICAL EXPERIENCE

Microsoft Office Suite (Word, PowerPoint, Excel)

EDUCATION

Parkland Magnet High School – General Studies Graduation 2007

LEADERSHIP AND VOLUNTEER SERVICE

Rescue House Church – Elementary Coordinator 2012 - 2013

Other Company / Institution – Title ….

PROFESSIONAL REFERENCES

LAUREN AZEVEDO

Company and Title – Truist, IT Project Manager

Years Known – 10 Years

Phone Number – 336-***-****

Email – *.*******@****.***

Can provide additional references at your request.

Contact this candidate