Customer Service Rep
Resume:
Carlton B. Gaines
**** *. ***** **. #*** Anchorage, AK 99507
Home: 907-***-**** E-mail: *********@*****.***
OBJECTIVE
To obtain a position that will enable me to use my strong organizational skills, and ability to work well with people
SUMMARY OF QUALIFICATIONS
Self-motivated, able to set goals and achieve immediate results
Diplomacy that constantly produces positive results for customers and company
Commitment to put myself in a position where I can utilize my skills for employers
Proven experience in customer service with an excellent reputation in the industry
Ability to interpret and explain effectively in writing, in person and over the telephone
PROFESSIONAL ABILITIES
10 Key
MS Office
Type 40 WPM
Prioritize Work
Handles detail work
Remembering information
Enduring long hours
Becoming actively involved
Thinking in a logical manner
Taking independent action
Providing customers with service
Knowledge of concepts and principles
RELEVANT EMPLOYMENT
Assistant Manager
High levels of interpersonal skills, and oral communication skills including active listening
Handle escalated problems with a successful resolution while maintaining composure
Self-motivated, friendly, cooperative with a desire to meet and/or exceed expectations
Proven high levels of customer service and sales skills.
Customer Service
Create a relaxed, comfortable and trusting experience for the customer
Knowledge of telecommunications, industry, products, services and customer services
Ability to prioritize and handle multiple tasks with independent decision making
Demonstrated knowledge of Microsoft Application while staying up-to date on the latest technology. Ability to use a keyboard and 10-key calculator proficiently.
WORK HISTORY
Assistant Manager GCI Anchorage, AK
Lead Custodian JJ Powers Inc. Anchorage, AK
Mail/Data Control Clerk National Bank Of Alaska Anchorage, AK
Customer Service Representative AAFES Anchorage, AK
Chemical Equipment Repairer US ARMY Anchorage, AK
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