Customer Service Representative

MERVEILLE MATHO PEKETZOU

Address: **** ***** **, ***** ******* Email: *********@*****.***

Tel: 682-***-****

Summary.

Cheerful and energetic individual with 3 years Customer service and sales expertise, who identifies customer needs and matches with effective solutions. Resulted oriented, with commitment to provide high- quality customer service to create an everlasting positive experience for the customer.

Highly motivated and with positive attitude even under pressure.

Personal Skills.

● Dependable and reliable to deliver results both as an individual and as a team.

● Great mathematical aptitude and comfortable with numbers

● Expert sales and customer service.

● Excellent negotiation and interpersonal skills.

● Ability to work well under pressure and longer working hours with a sustained positive attitude.

● Experience and Knowledge of Teller and Cash Management

● Proficient computer skills i.e Microsoft office and CRM software.

● Quick leaner with desire to ever increase knowledge to add value to the

company.

● Flexible individual who is willing to take on additional responsibility when called

upon.

Customer Service Representative 05/2021 to Present

Piney Bows,Arlington, Tx

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Collect customer feedback and advise on process changes to ensure customer satisfaction goal is met.

Ensure outbound and inbound calls are received and addressed within the acceptable SLA.

Built customer loyalty by placing follow-up calls for customers who have complaints and queries regarding our products and services.

Offer information on product lines, service offerings and demonstrations. Working within a target of 10% customer growth.

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Collaborate with Management and other team members to ensure all receivables and delivered are on schedule

Customer Sale Associate, 02/2021

BGFI Bank, Cameroon

Sales:

Date: 01/2019 to

● Acquired new customers and retained them.

● Worked within a set target to up-sell and cross-sell products and services

within existing clients.

● Analyzed existing customer data to identify expansion and/or additional

business opportunities using available MIS or contact management strategy.

● Continuously updated customer data to ensure data quality.

● Carefully audited available reports to avoid revenue leakages

● Prepared and execute a sales activity plan and client calling schedule in line

with the Customer Value Proposition (activity schedules and call reports)

● Carefully manage and monitor concessions to prevent revenue leakage.

● Ensured team achieved over 120% digital migration and utilization for

business clients.

Customer Service

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Personal Banker Date: 06/2016 to 12/2018

Oceanic Bank Plc.

● Processed all financial transactions ensuring compliance with bank policies and procedures.

● Carried out customer needs identification and matched them with relevant banking products and services i.e. lending, deposit, and investment services.

● Participated in customer visit and promotional activities to create product awareness with the Bank’s catchment area.

● Worked with branch management to prepare and execute sales plans.

● Ensured increase customer product utilization through upselling and cross-

selling.

Bachelor’s Degree in Chemistry, University of Buea. Diploma in Telecommunication, University of Douala

Handled customer complain and queries.

Carried out Customer retention through on boarding process, customer visits, relationship management and any other intervention.

Educated customers about their rights and relate product terms and conditions. Helped in processing foreign currency transactions and internal transactions.

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EDUCATION

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