Customer Service Food Safety

Shane Smith

***** ******** **** *** ****** Ms ***32*228-***-****

*************@*****.***

Professional Summary: Profit-driven and accomplished, energetic general manager with a solid history of achievement in fast food and retail. Motivated leader with strong organizational skills, and able to motivate others. Service-oriented, with 20+ years background in food and 5 plus years in retail. Excellent communication and time management skills. Handles tasks with accuracy and efficiency, while planning community and school events.

*Critical Thinking *Operation and Control *Customer and Personal Service *Time Management *Active Learning *Planning Events

Experience:

Lowe's Home Improvement Csa April 17, 2018 - February 2022 Provided basic customer service when needed, Successfully completed all requirements to be certified on the forklift, reach truck and the order picker. Assisted in the training of new employees. Provided a service in the loading and unloading of products for customers. Providing detailed product information to both customers and peers, promoting and recommending products, plans, or installation services that match customer needs, informing customers on pricing, options or status on pending orders. Includes generating leads, conducting sales activities, building relationships with customers, keeping shelves stocked and correctly displayed, and coordinating successful completion of projects and orders. This includes performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues Wendy's WendDelta General Manager Feb 2009 -Nov.2017 (formly Wendgulf) Responsible for daily operations, coordinating activities among departments and city/school events. Overseeing inventory ordering product, equipment and supplies, arranging for routine maintenance, upkeep of equipment and facilities. Maintaining work records, preparing payroll, recruiting new employees. Monitoring employees employees performance and training/ Scheduling work hours and working in the kitchen when needed. Development of procedures to reduce customer complaints. Revising the training program to be consistent to Wendy's standards. Ensure the employees and managers adhere to all areas of food safety procedures set forth by state and federal regulations, Assist in the development of employees and managers for future development. Sears Home Improvement Productions, Inc Cashier/Soft Lines Lead Oct. 2012-Jan. 2014 Provided basic customer service when needed. Successfully completed all requirements to be promoted Cashier/Soft Lines Lead. Trained all new employees. Coordinated cleaning efforts. Provided assistance in other areas of the store. Ensure the employee's follow the procedures set forth by the company and state/federal regulations.

Wendy's International July 2001-Aug 2005

Responsible for daily operations, coordinating activities among departments. Overseeing inventory ordering product, equipment and supplies, arranging for routine maintenance, upkeep of equipment and facilities. Maintaining work records, preparing payroll, recruiting new employees. Monitoring employees employees performance and training. Scheduling work hours and working in the kitchen when needed.. Ensure the employees and managers adhere to all areas of food safety procedures set forth by state and federal regulations, Assist in the development of employees and managers for future development Lowe's Home Improvement CSA2 May 2007 - Oct. 2008

Provided basic customer service when needed, Successfully completed all requirements to be certified on the forklift, reach truck and the order picker. Assisted in the training of new employees. Provided a service in the loading and unloading of products for customers. Fast Food Supervisor Imperial Palace Casino/Resort Mar. 2001 - Sept, 2002 Biloxi, Ms. Responsible for daily operations, coordinating activities among departments. Overseeing inventory ordering product, equipment and supplies, arranging for routine maintenance, upkeep of equipment and facilities. Maintaining work records, preparing payroll, recruiting new employees. Monitoring employees employees performance and training/ Scheduling work hours and working in the kitchen when needed. Development of procedures to reduce customer complaints. Revising the training program to be consistent to Wendy's standards. Ensure the employees and managers adhere to all areas of food safety procedures set forth by state and federal regulations, Assist in the development of employees and managers for future development.

McDonalds Biloxi Apr. 1995 - Mar. 2001

Learned all stations and requirements to be promoted. Responsible for daily operations, coordinating activities among departments and city/school events. Overseeing inventory ordering product, equipment and supplies, arranging for routine maintenance, upkeep of equipment and facilities. Maintaining work records, preparing payroll, recruiting new employees. Monitoring employees employees performance and training/ Scheduling work hours and working in the kitchen when needed. Development of procedures to reduce customer complaints. Revising the training program to be consistent to Wendy's standards. Ensure the employees and managers adhere to all areas of food safety procedures set forth by state and federal regulations, Assist in the development of employees and managers for future development

Education:

MGCCC College Aug. 1994 -May 1997

general studies

Central Methodist College 1997 - 1999

teaching and general studies

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