Project Assistant Front Desk
Resume:
Rita González
San Diego, CA *2113-3217
E-mail address: **********@***.***
QUALIFICATIONS: My qualifications are as follows: I am a team player able to handle the many different required tasks and meet deadlines. Experienced with implementing, explaining policies and procedures. I am knowledgeable and proficient with the operations of office equipment and programs such as Micro-Soft and Word. I am also bilingual with English and Spanish languages. I possess a valid class C California driver’s license and own a dependable transportation vehicle.
I have approximately 15 years of clerical front desk experience. I am knowledgeable and experienced in customer service as well as the HIPPA Compliant procedures.
EDUCATION:
1981 – 1984 High School Diploma, Lincoln High
May 1998- May 2000 CPR Certified
March 10, 2000 – March 3, 2002 Recertified in Adult/Child CPR and First Aid
June 8, 2004 Recertified in Adult/Child CPR and First Aid
July 19, 2004 Certified in Documentation Course
October 22, 2004 Certified in Substance Abuse Intervention Course
June 2005 Certified in Adult/Child CPR
June 2007 Recertified in Adult/Child-Infant CPR
December 2009 Recertified in Adult/Child-Infant CPR
December 2011 Recertified in Adult/Child-Infant CPR
December 2012 Recertified in Adult/Child- Infant CPR
August 2013 Certificate of Completion for Child Visitation
Monitor
June 2014 Standards of Quality for Family Strengthening &
Support Certification Training
In addition to the requirements for Project Assistant and HDS Scheduling and Patient Project Assistant Services Supervisor and Project Assistant I also possess additional certificates that have enhanced my professional growth with my current employment. With proof Certificates available upon request.
Work History:
April 2016 – Present Patient Service Representative III: Healthy Development Services East Region: My role as a PSR is the following:
Register patients cover all front desk duties, Schedule families for follow up appointments, Schedule for specialty services; conduct all reminder calls for four sites GSV, SVE, Lemon Grove, and Broadway. Upload all necessary documents in E-HR. Data entry for services that PDS department conducts in CMIS portal on a daily basis. Review both PSR and provider schedules and maintains accuracy with service entries.
July 1st 2010 –April 2016 present HDS/ Scheduling and Patient Service Supervisor
My role as supervisor trains Patient Service Representative to provide excellent customer service. In conjunction with HDS Operations Manager and Director Reviews tracks and troubleshoot areas of concerns related to service flow and scheduling coordination. Research problems by obtaining IS/ Data reports. Assist with coordination of HDS services activities; advising the HDS Operations Manager and Director with any concerns related to our programs, preparing and assisting with special projects/reports (process, outcomes, detailed and productivity reports).
Oversees date entry clerk activities, monitor the data entry timelines and accuracy on a monthly basis including completion of QA reports.
Provides coordination and support of multi -disciplinary program staff, Monitor all schedules, service logs, documentation needs assist in meeting provider productivity standards through development of efficient patient flow systems; providing feedback to HDS Operations Manager and Director.
Provide day to day operational oversight of front desk staff. Train PSR staff, reviewing accuracy of work related to PSR duties; providing coverage when staff is absent; provide accurate assessments of employees skills participate in staff recruitment assisting in disciplinary actions and documenting performance concerns.
Responsible for the coordination and overseeing the patient service needs. Creating master schedules in accordance with protocols and productivity standards, make changes as needed to the existing schedules while monitoring that all schedules are full, troubleshooting scheduling issues including space availability analyzing all HDS schedules 2 weeks in advance, create new schedules to respond to service demands creating service calendars; coordinating staff time off, planning and providing for coverage as needed in collaboration with HDS Operations Manager.
Assist in ensuring all regulatory policies and procedures are met or exceeded an adhered to on an on-going basis according to HDS as funded by First 5 Commission and JCAHO Standards.
Continuously analyses service provision at each clinic site in order to identify any issues promptly and bring them to the attention of the manager and Director for immediate resolution.
Continuously update Master Schedules, Site Calendars, PTO Calendars, Room schedules, Active Treatment Groups roster by clinic site.
Coordinate PSR meetings. Prepare materials, agendas, sign-up sheet, leading meetings preparing minutes, and facilitating other meetings as requested by HDS Operations Manager and or Director. I also am part of Data Input Review Team ( DIRT) our team of 6 staff members meets 2 times a month to review what is currently on al Master Schedules review numbers and projections of what has been scheduled and how to improve productivity.
Submit maintenance/housekeeping requests to Facilities Department as needed.
Oversee three sites in the East County El Cajon, Spring Valley and Lemon Grove
Keep a well-stocked and organized office
Healthy Development Service Project Assistant:
May 22nd 2005 – July 2010 – Under Grant Funded program my role as the Project Assistant was operating day to day overall functions of all Administrative office and Front Desk tasks. Coordinated all 17 provider master schedules, supported data entry projects, Greeted all patients, answered telephones, scheduled appointments, registered and coordinated with Healthy Development Staff to ensure overall seamless support.
I have coordinated on the daily basis with other Managers and Supervisors pertaining to scheduling and improving the process of work flow.
Screen patients for their eligibility for program assistance. Process referrals, Maintain files for all families entering our programs, receiving and entering all appropriate data/documentation, maintain a well-organized front desk system. Process family’s needs through the appropriate network of services depending on appointments scheduled. Responsible for preparing all items needed for all Departmental Meetings, take meeting minutes and send to FHCSD Administrator. Entered Data in County wide program CMEDS for reporting purposes
Submit maintenance request/housekeeping requests to Facilities Department as needed.
Neighborhood House Association/Head Start pre-school program Family Service Assistant.
September 10th 2003 – May 21st 2005
My responsibilities with this agency were in assisting families of low – income status in enrolling qualified families into the pre-school program. Explained to parents the policies and procedures of the pre-school. Resources were provided to families who were in need of obtaining free/low cost food distribution locations, housing, medical, education, low income utility programs. Compiled status reports on a daily/monthly basis and submitted via e-mail to main office and pre-school Center Director. Answered phones, filing, typing, faxing information when requested, assisting teachers with any information needed with current enrolled students, as children exited program contacted families on wait list and enrolled new students. I also assisted in coming families with the process of I.E.P (Individual Educational Plan) for students entering program with a disability. I also translated for teachers on site as needed. Maintained site class rooms at full enrollment and continuously outreached within the community to provide information of Head Start Program.
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