Customer Service Sales Manager

Femi Agbomeji BSc, MBA, PMP

+1-343-***-**** ****.****@*****.*** Ottawa, Ontario.

A self-motivated, detail-oriented sales/customer service manager with accomplishments within the sales terrain.

My focus is on customer satisfaction and retention, after-sales feedback with prompt escalation and resolution of

customer complaints.

I am a great team player, performance-driven, highly energetic, and customer-centric professional with several

years of work experience in the telecommunication service industry. A Strategic thinker with excellent

communication and problem-solving skills.

Core Competencies:

Certified Project Management Professional (PMP)

Customer focused with excellent written and verbal communication skills

Team player who embraces change and strives to improve and innovate processes

Proficiency in Microsoft Office (Word, Excel and PowerPoint, Visio)

Excellent time management and prioritization skills

Ability to work on a team while building and maintaining effective relationships

PROFESSIONAL EXPERIENCE

Sales Manager/Customer service Support

GLOBACOM NIGERIA (Telecommunications) SEPT. 2013 JAN. 2022

Coordinated the entire state sales team, acquisition, recharge, branding, electronic top-up, and Glo zones

through strategic planning to achieve specified company objectives.

Motivated the state sales team through team involvement, positive attitude, regular review sessions,

choosing delivery methods wisely while appreciating team members who have accomplished their

assigned specified roles.

Managed the sales team through sales plan formulation, implementation, evaluation, and monitoring

Took customer orders for goods or services

Responded to enquiries and emergencies

Held regular meetings with trade partners (Dealers) to gather market intelligence reports, increase

business volume while focusing on company and dealer profitability.

Played a supportive role in assisting qualified channel members to assess credit to facilitate increased

purchase which was mutually beneficial to all parties concerned.

Key Contribution:

Consistently grew the sales volume month on month and also increased overall customer satisfaction,

Sales Manager/Customer Support Manager

GLOBACOM NIGERIA (Telecommunications) JUL 2013 SEPT 2013

Interpersonal face to face communication with prospects and existing channel members to match individual

needs and wants for the mutual good of all concerned

Closed sales, providing customer education and after-sales services to maximize customer satisfaction and

attract repeat purchases.

Maintained a two-way communication with channel members which created instant feedback, particularly for

handling objections and checking cognitive dissonance after the sale

Opened new accounts while maintaining existing accounts

Femi Agbomeji +1-343-***-**** ****.****@*****.***

Managed customer objections by providing tailor-made alternative viewpoints and explanations to motivate

prospects and existing customers to go ahead to make a purchase decision.

Helped channel members sell out products to customers by calling on small retailers, providing advertising

materials, special displays, and initiating dealer contests

Built goodwill amongst key accounts through a personal, friendly, business-like relationship to influence a

buying decision

Provided services by handling customer complaints, returning damaged merchandise, suggesting business

opportunities, or developing promotion ideas.

Provided market intelligence reports such as competition activities, reactions to new products, complaints

about products or policies, and other market opportunities.

Key Contribution:

Barely 5 months of being on the role, I was able to grow the sales volume by 35 %, I have successfully

managed and grown key accounts both existing and new ones, I have been consistently on the front burner of

Globacom sales which earned me the name CHAMPION amongst my colleagues.

CUSTOMER ACCOUNT MANAGER

GLOBACOM NIGERIA (Telecommunications) AUG. 2005 JUL 2013

Provided market intelligence reports such as competition activities, reaction to new products, other market

opportunities

Investigated complaints regarding goods, services, and policies

Key accounts management and recruitment of channel members

Provided information to customers concerning goods, services, rates, regulations, and policies in response to

telephone and in-person inquiries

Building business relationships with key accounts to influence the buying decision

Key Contribution:

Attended to 80 calls per day and provided excellent customer service, hence, increasing customer satisfaction

scores from 70% to 90%.

EDUCATION, CERTIFICATIONS, AND TRAINING

Education

MBA University of Lagos, Nigeria Completed

BSc Estate Management University of Lagos, Nigeria Completed

(Canada Assessment- Equivalent to 4 Years Canadian University Degree)

Professional Certification

Project Management Professional (PMP) October 2021

REFERENCES

References are available on request

Contact this candidate