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Resume:
**** ***** ***. *** **********, KY. *****
***************.******@*****.***
Profile
I am currently employed as an Assistant Manager at a local restaurant. I've been employed with them for about 7.5 years now. I'm currently looking to work from home though. My man & I were living with & taking care of his elderly grandmother but, she died about a year ago. Now that it's just the two of us, I've been looking for work from home jobs. He has health issues and, with me working all the time, I worry about him being @ home by himself all the time. I have an easy-going personality, a hard worker, and willing to learn anything that I need to know. If I don't know how to do it, just tell me once & I'll figure it out.
•Customer Service skills
Work Experience
April 2014 - Present
Burger King Trinity Corp.
Assistant Manager - Manchester, KY
•Maintained working knowledge of restaurant's policies and procedures
•Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times
•Built and maintained internal and external customer satisfaction
•Assisted supervisors to identify and resolve issues in the restaurant
•Maintained high standards of customer service during high-volume, fast-paced operations
•Communicated clearly and positively with coworkers and management
•Mastered point-of-service (POS) computer system for automated order taking
•Handled currency and credit transactions quickly and accurately
•Followed procedures for safe food preparation, assembly, and presentation
•Assisted management with inventory control and stock ordering
•Built loyal clientele through friendly interactions and consistent appreciation
•Resolved complaints promptly and professionally
•Cross-trained and coordinated scheduling with team members to ensure seamless service
•Took initiative to find extra tasks when scheduled duties were completed
•Provided accurate product information
•Effectively managed large amounts of incoming calls
•Identified and assessed customers? needs to achieve satisfaction
•Built sustainable relationships of trust through open and interactive communication
•Cleaned machines and appliances used in the kitchen, such as coffee makers, pots, and pans, mixers, etc.
•Ensured the availability of clean dishes by bussing tables, washing dishes, pots, pans, and flatware before restocking
•Performed other duties as assigned by a supervisor including sweeping, mopping, removal of garbage, etc.
•Provided assistance to prep cook and other kitchen staff as needed, especially during peak times
•Reported any sanitation or janitorial issues to the appropriate party
•Sanitized work areas, equipment, and utensils
•Served as a team player and communicated frequently with all employees throughout the shift
•Stood for extended periods of time and lifted up to 35 lbs. with ease
November 2013 - March 2012
Family Dollar Store
Cashier/Sales Associate - Manchester, KY
•Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environments
•Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at the end of each shift
•Assisted with store stocking, floor-sets and opening/closing procedures
•Recommended, selected, and helped locate or obtain merchandise to customers
•Responded to service inquiries and coordinates resolutions with management and floor associates
•Put up signage regarding promotions, changes to store regulations, etc
•Placed special orders to call other stores to find desired items
Education
June 1994
Clay County High School
Basic Courses - Manchester, KY
CERTIFICATIONS
December 2017 - December 2022
Deborah McIntosh, Manchester, KY You have to get this certificate in order to step up to Assistant Manager at a restaurant.
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