Ranch Hand Center I

JAMES BROWN

**** ****** **, *****, ** *****

Phone: 727-***-****

Alt Phone: 727-***-****

Email: **********@*****.***

Objective

I would bring to your company a broad range of skills, including:

- Management more than ten years: Solid background in planning and executing sales and strategy plans. Operated as a hands-on manager with highly developed negotiation skills and experience in cultivating strategic business partnerships. With a solid control over inventory.

- Team Building: Decisive team leader with extensive experience recruiting and hiring warehouse and management teams, and developing talent.

- Communication: Persuasive communicator with well-developed presentation and negotiation skills. Able to develop productive relationships with colleagues, clientele, and personnel at all levels.

- Customer Service: I have been successful, as a manager I understand how to defuse the customer emotions and gain their agreement for resolution of their issue. As a Customer Care Supervisor for a call center I bring the knowledge and experience for motivating and training groups of people.

- Computer skills: Proficient with Microsoft Office, Ger's, FROG and Furniture Wizard. I would welcome the opportunity to further discuss this position with you. If you have questions or would like to schedule an interview, please contact me by phone at 727-***-**** or by email at **********@*****.***. I have enclosed my resume for your review, and I look forward to hearing from you.

10/2018 - 03/2020 Delivery Driver

Tarpon Furniture, Hudson, FL

Deliver and set up furniture.

02/2018 - 07/2018 Guard

Target, Clearwater, FL

Secuity for all people coming in store.

10/2017 - 02/2018 Door Serviceman

Valet Living, Tampa, FL

Collect trash from each apartment and take to dumpster. 12/2016 - 09/2017 Ranch Hand

Sergeo Farm Life, Hudson, FL

Repaired anything that needs to be fixed. And feeds the animals. Picks up farm supplies.

07/2010 - 10/2016 Warehouse & Service Manager

Carolina Factory Outlet, Hudson, FL

Carolina Factory Outlet Warehouse & Service Manager Hudson, Fl. 7/10-10/16 • Managed and created a lean working warehouse and delivery teams. • Managed Customer Service, creating good rapport with customers and manufactures. • Managed inventory control. • Hired employees and overseen their training. 11/2003 - 01/2009 Customer Service Supervisor

Verizon Wireless, Tampa, FL

Verizon Wireless Customer Service Supervisor Tampa, Fl. 11/03-1/09 • Managed a team of 10 customer service reps at a call center. • Enhance the customer's experience when calling with questions. • Kept improving on efficiency and productivity of the team. Combined Insurance Insurance Agent Tampa, Fl. 2003 • Sold policies for Accident, Health and Cancer insurance. • Built rapport with existing customers and sought out new customers.

02/2002 - 02/2003 Warehouse Manager and Sales

Florida Furniture Discounters, Hudson, FL

Employment History

Florida Furniture Discounters Warehouse Manager and Sales Hudson, Fl. 2/02-2/03 • Managed the warehouse and deliveries. • Hired employees and overseen their training. • Managed inventory control. • Help Sales when busy. 12/2000 - 12/2002 Warehouse Operations Manager

Leader's Casual Furniture, Clearwater, FL

Leader's Casual Furniture Warehouse Operations Manager Clearwater, Fl. 12/00- 12/02 • Hired employees for the warehouse and delivery. • Overseen training programs for employees. • Managed inventory for the warehouse and 16 stores in Florida. • Managed the sew shop for making cushions and pillows. 11/1999 - 11/2001 DISTRIBUTION MANAGER

LEADERS CASUAL FURNI,

DISTRIBUTION MANAGER

05/1995 - 12/2000 Parts Manager

Kane's Furniture, Clearwater, FL

Kane's Furniture Parts Manager Clearwater, Fl. 5/95-12/00 • Worked with warehouse personnel and service technician on quality issues with stock. • Worked with manufactures on cost of repairs and reimbursement of cost. Delivery Supervisor • Trained drivers on techniques on delivering furniture without damage. • Routed delivery loads with more efficiency, reducing the delivery trucks by 20%. • Moved delivery teams from hourly to commission pay.

01/1995 - 01/1999 PART MANAGER

KANES FURNITURE,

PART MANAGER

12/1992 - 12/1994 DRIVER

SKEDERS IDEAN,

DRIVER

Business Management And Marketing

Bachelor's Degree

FMU, Tampa, FL

I have my Bachelor of Science degree in Business Management and marketing, witha 3.67 GPA. I am working on my Master Degree.

Education History

Honors and Activities

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