Customer Service Care

Katherine Sherrard

Toronto, ON / 905-***-**** / ************@*****.***

https://www.linkedin.com/in/katherine-sherrard-541996221/ Re: Sports Management Intern – Sports Complex

Dear Hiring Manager,

I would like to express my sincere interest in the Sports Management Intern position at Canlan Sports. I believe this is an excellent role for me as I am a thorough and articulate customer service expert with great written and oral communication skills. I have experience in planning and execution of events and programs and am highly organized. I am also proficient in Microsoft Office.

You specify that the successful candidate for this role will be assist in managing contracts, rentals and events and plan and execute programs while strategizing new customer and revenue. As my resume demonstrates, I am skilled in establishing positive relationships and am passionate about delivering exceptional customer care. I am currently completing my Sport and Event Marketing Degree from George Brown College. Through this I have gained many skills including researching, planning, and developing creative ideas when helping brands with sponsorships, content, growth, and strategy. This degree complements the communications focus that formed the basis of my Bachelor of Arts education.

A positive, people person by nature, I have gained additional skills through my work experience that can be applied in this role. I have outstanding time management and organizational skills and a strong attention to detail. I work well when managing multiple projects with varying deadlines. As well my experience has prepared me for working in high stress situations with large clientele. I am very interested in this opportunity to contribute to the success of Canlan Sports while getting hands-on experience and continuing to learn. I would be proud to use my skills and knowledge as part of a team that is committed to being best in class. I have attached my resume for your review.

I look forward to hearing from you and would welcome an opportunity to meet. Sincerely yours,

Katherine Sherrard

Katherine Sherrard

Toronto, ON / 905-***-**** / ************@*****.*** https://www.linkedin.com/in/katherine-sherrard-541996221/ Professional Summary

An enthusiastic and driven marketing professional with a proven track record of success in event coordination, content production and social media promotion. Detail oriented and adaptable with a focus on customer experience and satisfaction that achieves results.

Experience

Supervisor, E11even (MLSE), Toronto, ON

November 2021 - Present

• Cultivated a positive working environment

• Recognize, retain, and accommodate VIP and guest preferences

• Managed dining room, supporting and directing staff to maximize productivity

• Prepared and executed presentation of new items and special events for staff internally

• Developed new and exciting menu items by collaborating with kitchen and management

• Resolved costumer concerns and complaints efficiently

• Maintained excellent customer service experience

• Performed closing responsibilities, including sales, time and gratuity accounting Supervisor & Event Support, Coppinwood Golf Club, Goodwood, ON April 2018 - November 2021

• Assisted in planning and execution of all member events

• Management and on-site execution for men’s night, tournaments, weddings, and special member specific events.

• Coordinated set up, promotion and event specials.

• Developed content and curated posts for social media channels. Law Clerk, Stephen H. Shub Professional Law Firm, Toronto, ON October 2020 - March 2021

• Managed client relations in a professional and efficient manner.

• Coordinated and ensured completion of all documents prior to closing.

• Maintained customer files, working in multiple databases and software programs. Volunteer Experience

Sponsorship Consultant & Panelist Coordination, She Ballerama September 2021 - Present

• Coordinated and created profiles for each panelist.

• Created sponsor package and recruited sponsors, maximizing their exposure in promotion and content for the event.

• Created promotional social media content

• Worked directly with charity to maximize their involvement within event Hollywood North Gala

September 2021

• Helped coordinate guest arrival

• Oversaw red carpet and maintained consistent flow within the red carpet

• Directed guests and room for seamless entertainment Education

George Brown College, Toronto, ON — Sport and Event Marketing, Honour Roll September 2021 - Current

• Event planning & Management

• IMC & Digital Media Fundamentals

• Marketing Research

• Marketing Metrics

Wilfrid Laurier University, Waterloo, ON — Bachelor of Arts August 2020

• Studied communication in different forms of media

• Written sources including journal articles and books.

• Media sources including newspapers and online news articles Skills

• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

• Well versed in Social Media Channels, including Canva, Instagram, Twitter and Facebook

• Excels in brand awareness and positing of brands through social media channels

• Highly capable in project management

• Effective leader and collaboration

• Advanced communication skills

Contact this candidate