Copy of References will be provided upon request.

PROFILE

Hotel Cluster Manager with 10 years’ experience in managing and handling all hotel reservations, reception and guest relation responsibilities. Demonstrated

excellent skills and achieved outstanding remarks on delivering customer satisfaction and services to the organization.

OCONTACTS

Pacific Grand Villa-Basak, Lapu-Lapu City. Cebu

Philippines. adqesj@r.postjobfree.com

+063-09670120558/+630**********

SSKILLS

Micros/opera, Revenue analysis, Room division,

Customer service, Public relation, Marketing

communication, Sales Decision Making and

Problem Solving. Microsoft office: word/excel,

Fidelio System, Time- Management, Multi Tasking,

Emphaty,Conflict Management.

TRAININGS

Best Western Hotel, Kuwait

2016 Amended I-Care

2017 Revenue pricing

2017 Medallia System

2018 Brand and Standard Tools Assessment Training

Sales Champion

GM Operation

2015 Housekeeping and Front Office Operation

Holiday Inn Hotel, Kuwait

2014 Environmental and Water Conservation

2014 Critical Control Point for Food Storage

2015 Fire and Safety Evacuation

References:

Ramy Rashad-Former GM of Best Western Plus

+201*********

Mohama Attia-Former BW-DIRECTOR of Sales & Marketing Majestic Hotel-+965********

Jaison Abraham -Former BW-Señor Sales Manager -Ramada Hotel -+965********

AWARDS:

Employee Appreciation for Outstanding Excellence

Superior performance and Accomplishment-Holiday Inn Special achievement award for Outstanding service and performance Le Royal Hotel-WORLD HOTELS GROUP

RACHEL OPPUS GILAY

Reservation Manager

Sales Executive

Reservation Supervisor

Administrative Assistant

Secretary PROFESSIONAL EXPERIENCE

RESERVATIONS MANAGER -Best Western Plus Kuwait -( Best Western Hotels and Resort Group-US) The Venue Residence- 2014-2020

• Managed all revenue strategy including rate, Room allotment and Rate parity

• Handles all booking reservations like CRS/GDS/PEGASUS, BOOKING. Com, Expedia, HRS, AGODA,

• Responsible for the whole operation of Reservations Department that include delivering reports and updates

• Supervised the whole operation/train staff including Front Desk

• Implementation policies and procedures including Front Office

• Liaise Sales & Marketing pertaining promotion and strategies ASSITANT RESERVATIONS MANAGER – Le Royal Hotels,

Kuwait, 2011-2014 (World Hotels Group )

• Acting manager in all given task of the department

• Give updates and reports to the Operation manager regarding booking and all types of reservation

coordinate with the Director of Sales in formulating ideas, and resolution to department’s challenges.

• Handles all booking reservations like CRS/GDS/PEGASUS, BOOKING. Com, Expedia, HRS, AGODA,

• Implement WEB Rates and availability

SENIOR CENTRAL RESERVATION AGENT(Supervisor )- Le

Meridien Hotels,Kuwait, 2010-2011

• Handles all booking reservations like CRS/GDS/PEGASUS, BOOKING. Com, Expedia, HRS, AGODA

• Engaged directly to the client regarding their appointments and reservations

• Discuss visa insurance and hotel policies during the reservation

• Handles all source booking and cancellation

RECEPTIONIST/PBX- Holiday Inn, Kuwait, 2008-2010

• Handles all clients calls and inquiries

• Give updates to manager regarding clients’ needs and challenges

• Attends to all clients’ needs in front desk

• Check-in and checkout guests

• Update guests profile

SALES EXECUTIVE- Winternitz Business Associate-non-life Insurance Broker- Philippines

• Broker, providing non-life insurance coverage

• Process claims from house or vehicle insurance

• Present and promote the companies insurance

SECRETARY/ADMIN – Bonds and Division Bureau of Customs, Philippines

• Handles all clients calls and inquiries

• Managed all tasks assigned by my superior

• Accomplished all administrative tasks

1

EDUCATION

Bachelor of Science in Hotel and Restaurant

Management, University of Cebu, Philippines 1995

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