HR Manager,HRBP

EXPERTISE AREAS AND RELEVANT SKILLS

●Labor relations

●Benefits administration

●Compensation structuring

●Talent Management Review

●Coaching

●Communication process

●Recruitment and Selection

●Project management

●Customer oriented

●Decision maker

Independent HR Consultant PeopleXperts, CAA Consultoría Sept 2020 up today

San José

Entrepreneur in different sales activities as well as consulting service helping customers with succession plans, talent development, talent acquisition, team buildings, administering Human Resources policies and procedures, contributing to development of HR Departments. Coaching support.

Liaised with customers, management teams to better understand customer needs and recommend appropriate solutions. Collaborated with clients to develop processes and internal policies.

Developed strategic component development plans to support future projects.

Contributed to the success of the client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs, and management systems.

Hired different positions such as IT, Developers, Project Managers, Production, Call center agents among others. Conducted market research to determine proper techniques according to the client's needs.

HR Manager 03/2019 to 08/2020

Cardinal Health – El Coyol, Alajuela

Responsible for planning, organizing, directing, and controlling operations of the HR Department and developing and implementing policies, programs, and procedures regarding HR planning, recruitment, training and development, compensation and benefits planning, and administration.

Implemented and followed-up on all organizational and administrative aspects of the HR operations plant giving support to Staff Managers LATAM & Corporate teams. Followed programs closely to assess the effectiveness and make proactive changes to meet changing demands.

Liaised between multiple business divisions to improve communications.

Guided policies and procedures to harmonize responses, provide appropriate investigation actions, and resolve grievances. Structured compensation and benefits according to market conditions and budget demands.

Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives. I could maintain the turnover between 2 to 3.50% quarterly by creating strategies for engagement programs.

Develop creative strategies to identify and source hard-to-find candidates by designing and executing a proactive hiring plan to attract the highest-quality candidates in the shortest amount of time

Supervised and mentored two recruiters,one compensation, labor relation and talent development specialist as well as two administrative assistants. In total 7 persons.

SR HR Manager 06/2017 to 12/2017

Heraeus Medical Component SRL – La Lima, Cartago

Responsible for aligning business objectives with employees and management in designated business units. Served as consultant to management on human resource-related issues.

Consults with line management, providing HR guidance when appropriate. Manages and resolves complex employee relations issues.

Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).

Provides HR policy guidance and interpretation.

Provides guidance and input on business unit restructure, workforce planning, and succession planning. Identifies training needs for business units and individual coaching needs.

Participates in evaluation and monitoring of training programs to ensure success.

Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives. Structured compensation and benefits according to market conditions and budget demands.

Developed promotional paths and succession plans.

Scheduling in-person and over-the-phone interviews with candidates, pre-screening resumes, and applying the end-to-end process of recruitment and selection. Designed and train supervisor for behavioral interviews

Planned and organized participation for CINDE Job Fairs

Consultant 01/2017 to 01/2019

CAA Servicios de Consultoría – Goicoechea, San José

Liaised with customers, management teams to better understand customer needs and recommend appropriate solutions. Collaborated with clients to develop processes and internal policies.

Developed strategic component development plans to support future projects.

Contributed to the success of the client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs, and management systems.

Hired different positions such as IT, Developers, Project Managers, Production, Call center agents among others. Conducted market research to determine proper techniques according to the client's needs.

HR Manager 01/2012 to 05/2017

Smith Sterling Dental – El Guarco, Cartago

Implemented and administered all functions of the Human Resources department such as hiring for organization, employee relations, compensation/benefits administration, management training, external government labor relations, affirmative action, records maintenance, project management, and influencing employment policy/practices.

Build an environment where positive employee relations are promoted, the company is kept in compliance with government regulation, and exposure to litigation is minimized.

Oversaw the opening of new offices in Bogota, Chile, and Mexico. Hired 100 new employees for the outbound department

Manage the entire application administration process by completing paperwork, screenings, required company assessments, appropriate background checks, reference checks, and proper documentation.

Partner with hiring managers for staffing needs

Acquire recruiting contracts with local colleges or universities to find key talent Make recommendations to company hiring managers.

Maintain relationships with clients inside the company or outside companies to ensure that recruitment goals are reached.

Office Manager 01/2007 to 01/2011

Rainforest Alliance NGO – Curridabat, San José

Managed office administration and human resources activities for the Costa Rica office.

Developed policies and procedures specific to Costa Rica and provided input on policies, procedures, and related training needs. Supervised 6 staff members.

Oversaw all facility issues, including security, organization, and use of space, office renovations or improvements, and others. Managed office operations

Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.

Established and developed a highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement. Sourced vendors for special project needs and negotiated contracts.

Directed and controlled all human resources processes

Served as representative in various civic and community functions to further enhance company image and develop additional business. Worked as an effective team member while contributing to local and regional HR projects.

Discovered and resolved complex employee issues that affected management and business decisions.

Created an Excel document used to track all qualified candidates, interview process, feedback, and open tasks for full visibility to the recruitment and hiring teams. Responsible for writing and publishing job descriptions to our internal and external website and job boards

HR Manager 06/2006 to 12/2006

Oberg Industries – Lagunilla, Heredia

Responsible for coordination, planning, and execution of all activities related to the HR department (recruitment, development, labor law issues, management of conflicts, compensation, and benefits, payroll, occupational health, performance, etc).

Directed and controlled various benefit programs

Structured compensation and benefits according to market conditions and budget demands.

Attract applicants by creating job advertisements, sending multiple emails, and using recruitment software

H. R. Compensation and Benefits Coordinator 01/2004 to 05/2006

Supratelecom – Lagunilla, Heredia

Responsible for activities of describing, analyzing, and evaluating job positions structures within organization preparing organizational salaries structure studies as well as preparing salary surveys.

Updated headcount information in coordination with Operational Managers and Supervisors. Responsible for the implementation of a new program for employee benefits.

Coordinated different types of activities related to benefits for all employees (Health, cultural, social, among others). Implemented a plan of Occupational Health, managed site Doctor, and other subsidies.

Managed monthly, quarterly and annual payouts for merit rewards, sales commissions, and bonus programs.

Designed, evaluated, and modified benefits policies to keep programs current, competitive, and in compliance with legal requirements. Resolved problems, improved operations, and provided exceptional service.

HR Recruitment Coordinator 10/2002 to 12/2003 Supratelecom – Lagunilla, Heredia

Generated a specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.

Recruitment of all positions available such as IT, Admin, Call center agents, Supervisors, Managers.

Oversaw and manage onboarding processes and programs to successfully integrate new, transferred, and promoted employees. While working in this area I had the chance of coordinating a presentation to the "Job Fair".

Increase Headcount of 50 to 821 employees

Developed lists of qualified candidates for corporate hiring managers.

Developed, implemented, and trained on safety programs and injury prevention programs for 800 employees.

Built relationships with different business partners including Hiring Managers, Directors, VP's

Created a hiring process with each Manager that meets both their needs as well as best practices for recruitment and hiring.

HR Administrative Assistant 02/2001 to 09/2002

ALCATEL – Sabana, San José

Human Resources Assistant 01/2000 to 01/2001

ITT INDUSTRIES – Escazú, San José

EDUCATION

●Master's degree: Organizational Psychology, Universidad Latina De Costa Rica - San Pedro,2011

●Lic. Human Resources Administration,Universidad Magíster - San José,2003

●Bachelor Human Resources Administration,Universidad Magíster - San José,2000

OTHERS

●Diploma English Now Program, Centro Cultural Costarricense Norteamericano - San José PNL and Neurosemanctics Coach Certification, Capacita CR

●Corporate Learning Management Certification, Grupo Buró Guatemala

●Proficiency in English C1

●Member no.030277 Colegio Profesionales en Ciencias Económicas

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