Customer Service Resolution Specialist

OBJECTIVE

To obtain a career in Business Adminstration where I can utilize my customer service skills.

PERSONAL PROFILE

Superior work ethic: Adapt quickly to new surroundings and work successfully under extreme pressure. Self-motivated and can be relied upon when working independently.

Excellent communication skills: Good listener and empathic to the needs of others. Understand the importance of communicating effectively with management and members of a team.

Accomplished team player: At work or at school, recognized for abilities to work effectively in a team-based environment.

SKILL SET

Diligent, detailed-oriented Administrative Assistant Knowledgeable of all office functions, with a solid background.

Excels at multi-tasking in fast –paced environment, completing project within time and budget constraints.

Superior telephone, customer service, and computer skills with proficiency in MS Word, Excel, and Power Point.

EDUCATION

Post University

Waterbury, CT

Bachelor Degree in Business Administration/Accounting 2014-2019

Hodges University 2011-2013

Naples Florida

Bachelor Degree in Medical Administration

James Sprunt Community College

Kenansville N.C.

Associate in General Education Degree 2007-2009

James Sprunt Community College 2008-2010

Kenansville N.C.

Associate in Applied Science Degree,

Medical Assisting

Work Experience

Trotter Company, Norcross Ga (January 2017-Present)

Answer inbound calls

Interview for crew workers

Schedule appointments

Deposit payments

Confirm appointments

Manage over 7 crews

Manage all office personal

Action Temporary, Roswell Ga (January 2016-January 2017)

Answer Inbound calls

Set appointments

Nexxlinx Duluth, Ga (November 2015-December 2015)

Inbound Customer Retention Specialist

Answer Inbound Calls

Enters customer information accurately

Walmart Snellville GA (August 14, 2007-December 2014)

Customer Service

Money transaction

Greet customer

Goshen Medical Center Faison, N.C. (October 2009-May 2010)

Register patients

Vital signs

Take payments

Duplin County Board of Elections Kenansville, N.C. (May 2006- May 2011)

Voting Clerk

Register vote

Convergys Jacksonville, N.C. (October 2006-January 2007

Customer Resolution Specialist

Register clients for AARP

Answer questions about the product

Answer Inbound Calls

Time Finance Service Wallace, N.C. (August 2001-March 2006)

Assistant Manager

Loan officer

Insurance claims

Take payments

Collection calls

Balance cash drawers

Deposits

Reference Upon Request

Contact this candidate