Basketball Coach Patient Services

Jose A. Guilbert, Jr.

517-***-**** ****.*******.********@*****.***

PROFESSIONAL HISTORY

Patient Services Supervisor

Meddata, Grand Rapids, MI 01/2017-Present

• Coach and mentor for team of 11 Patient Services Representatives

• Responsible for providing compassionate customer service

• Problem solves escalated situations and educate patients on financial options

• Metric tracking for monthly company goals

• Fields calls for complicated patient account questions and escalations Patient Services Representative

Meddata, Grand Rapids, MI 01/2016-01/2017

• Handles calls from patients, guarantors, and insurance companies

• PIA and Pathology trained

• Currently works team lead report

Customer Service Executive 2

Booking.com, Wyoming, MI 01/2014-12/2015

• Handles high volume of calls from hotel properties and guests

• Received Employee of the quarter, November 2014 and November 2015 Soccer and basketball coach

Harrison Middle School, Grand Rapids, MI 09/2013- 11/2013

• Head Coach, interacted with students and developed team building skills Line Cook

Hooters of America, Merritt Island, FL 04/2013-08/2013

• Maintained efficient and organized kitchen restaurant line

• Received achievements in both Grill and Fry Master Retail Consultant

Cellspire LLC, Palm Bay, FL 05/2012-10/2012

• Handled large amounts of money deposits

• Interacted with customers in selling various Boost/ Virgin Mobile products

• Routinely met monthly sales goals

Senior Retail Consultant and Floor Supervisor

Sprint Retail Corporate, Jacksonville, FL 02/2006-05/2012

• Handled large amounts of money deposits

• Trained and supervised employees

• Routinely met monthly sales goals

EDUCATION

CONNECTICUT SCHOOL OF MARKETING, Orlando, FL.

Radio and Television Certificate, 10/2011

TALLAHASSEE COMMUNITY COLLEGE, Tallahassee, FL.

Associates in Arts, 10/2011

OTHER SKILLS

• Bilingual in Spanish and English

• Highly skilled with computers and social media

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