Service Representative Center Agent
Resume:
JOHN GORDON
Pahrump, NV *****
Professional Enthusiastic Customer Service Representative and Internet Manager, eager to Summary contribute to team success through hard work, attention to detail. I have excellent organizational skills and a clear understanding of Managing the Promax Internet system. I am very motivated to learn more and excel in any area of business Skills Verbal and written communication, Data entry and Database software, Attention to Detail, Courteous and Professional, Reliable and Punctual, scheduling and calendar management.
Work History AMATO CHRYSLER, DODGE, RAM
Business Development Center Agent/Internet Manager: 8/2019 – 8/2021
Answered central telephone system and directed calls accordingly
Confirmed leads and appointments daily, communicated with clients via email or telephone and updated client records.
Performed multiple tasks and met time-sensitive deadlines.
Directed incoming calls to proper management offices. Independent Contractor – Maintenance: 6/2008 – 1/2015
Home repairs, roofing, carpentry, landscaping, concrete work
Truck driving – Straight truck
Delivery, pick up supplies
THERM TECH OF WAUKESHA
Quality Control Manager: 5/2004-6/2008
Updated quality control standards, methods and procedures to meet compliance requirements.
Followed quality and control standards and procedures to minimize errors and maximize customer satisfaction.
Collected and analyzed hardness of metal afterheat treatment procedure to evaluate quality, provided feedback and interpretation to production management and staff.
Verified parts and materials through audit inspections and independent checks.
Inspected inbound and outbound products for compliance with established industry standards and company policies and procedures.
Provided observations, took measurements and performed tests at various stages according to quality control plan.
Managed 12 employees within the department, including training and disciplinary actions.
PICK AND SAVE GROCERY STORE
Frozen Food Department Manager: 2/1989-5/2004
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Examined incoming inventory, merchandised shelves and prevented shrinkage
Managed weekly budget over $130,000 of inventory.
Trained team members in successful strategies to meet operational and sales targets.
Promoted business development by building and maintaining relationships with vendors.
Evaluated data on stock levels, customer sales as well as other factors. Assessed trends and reported findings to senior management to enable them to make effective operational decisions.
Education: Milwaukee Area Technical
Automotive Mechanics 9/1991-6/1993
Pius High School
Graduated 1991
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